Acrobat Pro DC (AcroCEF) eating up 21GB of memory and CPU time on Mac
When macs left unattended and Acrobat pro running the application increasing consumes CPU time and memory. Coming in the next morning my machine is extremely slow to respond. This is happening on two mac machines I use.. one Sierra 10.12.6 and one High sierra. Both machine regularly use MS office applications and Saffari and Chrome browsers. Both utilize Mcafee. Acrobat will not close unless being forced to do so.
For a PDF reader this is nuts. I have 3 PDF open and not using the reader much at all:
501 28119 1 0 3:55pm ?? 101:40.19 /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader
That is over 1.5hrs of CPU use in the last 2hrs. What are Adobe doing mining bitcoin?
We have had few similar reports but couldn’t get hold of anyone for further investigation.
AcroCEF is responsible for some infrastructure activities and many other user centric workflows and different workflows can have different issues. You observe multiple AcroCEF processes but for different purposes and we are not sure who is using which process(workflow). As user, you might think it’s same issue that AcroCEF is consuming high memory/CPU but at the end everyone might have different issue based on their application usage.
We could reproduce some related issues in-house and fixed them in couple of our last releases.
Please write back to email@example.com for quick discussion to help us understand/resolve your issue.
Please write back to firstname.lastname@example.org for further detail discussion/debugging session.
Hello, is there anyone available for discussion to look into the issue ?
we can setup a discussion for the same.
write back to email@example.com for quick turnaround by giving reference to this issue link.
Lukas Pearse commented
I am able to Force Quit the AcroCEF using Activity Monitor, but it comes back after I put the mac to sleep and wake it again. The CPU usage is outrageous, and the fan goes full blast. Very annoying.
My solution to this problem was to go right ahead and just delete the AcroCEF.app. You can find it by going to the install location of AcrbatDC --> right click on the AcrobatDC.app and hit show package contents. From there you will need to open the "Helpers" folder. You will see the AcroCEF folder in which the AcorCEF.app is placed. I advise you to just duplicate the AcroCEF.app beforehand so that you have a copy in case anything goes wrong.
David Doepel commented
same same, actually wore a battery out and got a replacement from apple.
Same problem here. Acrobat is displaying a simple 190 pages document and appears to be using 50% of the CPU ressources. After a while the Macbook temperature rises and the fans start. As a solution, instead of using Acrobat as a PDF reader, I use the Preview app from MacOS that consumes almost no CPU. Please have a look at the screen captures attached. All last versions installed (Mojave and Acrobat).
This problem lasted more than a year on my iMac system. I did several attempts to ask help from Adobe, but they couldn't help me to solve this problem. ;-(
I've search the internet for possible solutions.
At the website https://www.b4print.com/index.php?topic=9297.135 someone suggested to create a new user account. So I did. It's quite a job to set up another account, but I was fed up the freezing system every single day.
Guess what: the problem is gone! I work 4 months now with a normal functioning Acrobat Pro.
I just started having the same issue a week or so ago. I've been using Acrobat DC for a long time and never encountered it before. I started hearing my fans going strong, and checked Activity Monitor and found its usually Acrobat Pro DC and AcroCEF or AcroCEF Helper that are at the top of the list of CPU hogs. When I quit the app the problem stops. I'm running
on my 13" Mac Pro with OS Sierra v 10.12.6.
Thanks for any help!
Melissa Cutrona commented
I now have this issue with the latest version of Acrobat Pro DC:
Mac OS Mojave V.10.14.3
I manually checked for updates; none available. AcroCEF starts using resources and my laptop's fans go nuts within 30 second to 1 minute after launching Acrobat Pro DC. Help would be appreciated, as I'm paying monthly for Creative Cloud, and I use Acrobat every day.
Same problem since last update a week or so ago.
Upon Acrobat Launch AcroCEF uses over 100% CPU and fans run full tilt.
Mac High Sierra 10.13.6
Eating up time on Windows as well
Uninstall and reinstall through Creative Cloud helped me. (I didn't clean any other setting files or history files.) Give it a try.
@Harbs, me too!!!
I started having this issue with 2019.010.20064
Apparently this problem is fixed in the latest update which you need to add manually under Acrobat help - check for updates. The update you need is:
So this was upgraded to the Engineering team in January 2018 and it is now almost December 2018 and no action. Means Acrobat is basically useless on my system!
We worked for a couple of weeks without the Acrobat memory problem. But unfortunately the problem is 100% back.
I give up hope from a solution from Adobe. I guess the only solution is to make a new user account. <lot of work!>
Finally! the memory problem on 2 of our Mac systems are gone. I've installed the 2 latest updates for Acrobat Pro. I'm running on version 2019.008.200.71.
I've waited a whole year for this!