Last two versions of acrobat cannot open PDFs from dropbox
So as of 19.09.00 and 19.09.01, when in Dropbox on iOS (I am using an iPhone XS max on 12.1.2), when you open a pdf and select to edit and open in adobe acrobat, acrobat cannot open the pdf and gives an unknown error.
I am able to open documents in acrobat on the app on my iPad from Dropbox but after it automatically saves them to my ‘Document - cloud’ but I wish to save them to my Dropbox again. I have looked online about how to link Dropbox under ‘recents’ but this option is not available to me. I have logged out and back in if Dropbox on the app (where I open the files) and also logged out and in if the app itself but it’s still the same. Does anyway know the way around this?
Still having issues.
What happens now is this
- when opening from Dropbox I get “unable to connect to Dropbox” error msg (see attached)
- within adobe my Dropbox is no longer signed in
- ensure adobe acrobat is open and signed in first
- Dropbox will then open without issue
Issue occurs when Dropbox initiated the opening of adobe acrobat
This has been occurring Defoe some time.
I have the latest iOS updates
Happens on iOS and iPadIOS. Seeing it on iPhone X and iPad Pro
Use to work great but not for some time
As of November 18th, I still am having this issue
Mark Allin commented
This is still the case despite the latest update? When will this be fixed?
I’m having the same issue on my iPhone X
Your app “cannot be opened in my drop box”
Thom Scheele commented
Good news. I found a temp work around. Using Adobe reader app I can open files that are stored in Dropbox, Make notations and save again into Dropbox folder.
However, it is still convenient to have the ability direct from Dropbox since most of my work is in that environment.
Starting a few days ago I am no longer able to open my pdf files from Dropbox using Adobe. However, Adobe works fine for other apps.
AdminJeffrey Xiong (Engineer, Adobe) commented
Hello, we are working on a new update with a fix for this issue in the next release! Thank you for your patience.
Hallo leider können wir seit dem Update von iOS, Dropbox und Adobe keine PDF mehr aus der Dropbox offnen.
Aus der Adobe App kann man die Dateien von Dropbox öffnen, aber nicht mehr über die Dropbox App.
Dann kommt die Meldung: das Dokument kann nicht geöffnet werden. Ein unbekannter Fehler ist aufgetreten.
Ich habe alles gelöscht und neu installiert. Gleiches Problem. Dropbox Support verweist auf den Adobe Support.
Das Problem haben wir mit mehreren Geräten.
Thom Scheele commented
I am getting same error on my IPad Pro 12.9
Please help or fix. This is crucial to my work and one of the reasons I love using Adobe on my iPad.
Can’t open pdf from Dropbox to Acrobat Reader on iPad 2018. Report says unexpected failure. I’m outraged!
Chris Partlett commented
Getting the same when opening PDF from Dropbox after update. Occurring on latest iPad Pro 12.9 and 11”, iPhone X and iPad 5th.
Louis Reed commented
Versions prior to these latest updates work as intended