Settings and activity
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146 votesNeed Info · Jeffrey Xiong responded
We’re really sorry for any inconveniences this has caused.
If you can answer any of these specific questions, that would be really helpful:
- How long had you been commenting for before you lost data?
- Did you click the ‘done’ button in the top left?
- Did you only use a single tool (highlight), or did you alternate?
- How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
- Did you share the file?
- Did the app crash?
If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935
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I will make extensive notes on a document, see them the next day, and then have them disappear a day later. I believe that it has to do with synchronization between multiple devices (iPad Pro, Mac Pro laptop, iPhone, and Mac Pro desktop). This is EXTREMELY frustrating!! The only upside is that it is always faster to complete the work the second or third time...