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Acrobat Reader for iOS: General Troubleshooting/Other

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Document cloud not syncing

Hello,
I originally signed up to Adobe with my email account and use the document cloud to store and organise documents on my iPad. That works perfectly. However, more recently, I downloaded the Adobe app on my phone so that I could review documents remotely but despite using the same Adobe ID to login, the document cloud on my phone is empty whilst simultaneously containing all my documents as it always has done on my iPad.
Please could someone help me to resolve this? as it makes the phone app almost useless for my purposes at present. I cannot understand how the same account can have none of and all of my documents at the same time!
Many thanks

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  • Anonymous commented  ·   ·  Report

    I have the same problem i cannot see the documents ss in my ipad even after i sign out and sign in again..

    What to do next??

  • Anonymous commented  ·   ·  Report

    Never and could not open my files or scanned doc on my iPhone mobile

  • AdminiOSDeveloperCK (Software Engineer, Adobe) commented  ·   ·  Report

    Hi all,

    We just released 19.06.01 to the App Store on June 16, 2019.

    Would you please update to 19.06.01 and check if the problem is fixed?

    If the problem still persists, please try the following steps.

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign back into Document Cloud.

    Thank you for your patience.

  • AdminiOSDeveloperCK (Software Engineer, Adobe) commented  ·   ·  Report

    Hi all,

    For those of you who had experienced any problems with Document Cloud files in the latest version 19.05.00 of Acrobat, would you please try the following steps?

    1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
    2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
    3. Tap Sign Out.
    4. Tap Sign In to sign into Document Cloud.

    Please let us know if this fixes the problem.

    Thank you for your help!

  • Anonymous commented  ·   ·  Report

    My Adobe DC account has not synced since 10 May, and each document saved to the Document Cloud has failed.

  • Jo Dowler commented  ·   ·  Report

    ive had this same nerve wracking problem more so than not since i subscribed to Adobe over a year ago. i dobt look to see Adobe worjibg tgis problem out since they haven't by now unfortunately . very irritating .

  • Kalie commented  ·   ·  Report

    I have the same problem.

  • Anonymous commented  ·   ·  Report

    Seeing this makes me feel better. I am new to a lot of Adobe, but usually sort it out. I am having the same issues. It is costing me time and caused me to miss a great opportunity because I can email a document. They were both shared and reviewed bu an associate. When I tried to send them the cover letter loaded but I can only find the resume on the home page, and not able to send it. If not resolved quickly, ADOBE WILL HAVE TO GO. Also, no option for direct suppor at all.

  • Ali firat commented  ·   ·  Report

    I have same problem. How can i solve the probblem?