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Philipp
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15 votes
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22 votes
Sorry for the inconvenience caused to you.
Kindly share with us your machine details and Acrobat version.
Also please provide us some sample files on which you are facing this issuePhilipp
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I upvoted this because myself, my team members and many many other users of Acrobat have the same issue (just google it), let me copy my bug report from https://community.adobe.com/t5/forums/editpage/board-id/acrobat/message-id/151254:
"... in our (large) company, we use Adobe Acrobat Standard/Pro 2017 for PDFs. We have thousands of PDFs stored on a server.
When opening the PDFs from the server, they work as expected and we then keep them open in the background. However, as soon as we loose connection to the server only for a couple of seconds (happens very regularly, i.e. a) because of sending computer to standby, b) undocking computer from docking station so connection changes from ETHERNET->WLAN, c) a bad WLAN connection including a change of WLAN network while walking through a building), all the PDFs that were open before cannot be viewed anymore (note that the issue does not appear everytime, so might be hard to reproduce reliably). This issue remains even when the WLAN/network connection is fully re-established! They either have empty pages, or an error like "There was an error reading from the stream" or "There was an error reading this document (109)" occurs. Given that this issue appears on Adobe Acrobat & Adobe Acrobat Reader, but NOT in the Chrome-internal PDF plugin, it seems like Adobe is not "properly" caching the PDF files. In company-life, this is extremely frustrating as we regularly have to reopen the ~6 PDFs that we work with concurrently.
Is there a fix or setting available from Adobe? This and related issue seems to be known and plague many users on the internet, see https://community.adobe.com/t5/Acrobat-Reader/After-some-hours-pages-go-blank-in-Acrobat-Reader-DC-a....This Happens on both Win7 and Win10 (in my specific case Win10 Enerprise 64bit, build 16299), and affects basically every colleague in my team who uses Adobe Acrobat / Reader.
"User reports with similar issues here on the uservoice acrobat forum:
1) https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/37565254-acrobat-blank-out
2) https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/37272607-insufficient-data-for-an-image
3) https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/35243560-insufficient-data-for-an-image
... and many more. It might actually make sense to combine those, because otherwise this issue will never get a large number of votes.You requested a sample file that faces this issue: Even the Adobe PDF Reference, 3rd edition (https://www.adobe.com/content/dam/acom/en/devnet/pdf/pdfs/pdf_reference_archives/PDFReference.pdf) sees this issue when I download it to a network server. I have _never_ seen this issue with a PDF file stored locally on my PC. I have attached a file showing two of the error symptoms that _can_ appear (there is others).
Same for me. Is this issue equivalent to https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/34809364-my-adobe-acrobat-pro-dc-constantly-looses-page-con ?