Insufficient data for an image
I open all PDF files just fine. After anywhere from 20 mins to an a couple hours I will receive an error "Insufficient data for an image" and the document goes blank - all pages are white. If I have multiple PDFs open the same thing happens to other files, though may get different error such as "There was an error while reading a stream." but all pages similarly go blank. Have to close all and reopen. Files may or may not have comments in them. Seems to happen to any and all files.
Running Windows 10 Pro, 32 Gb Ram 64-bit 3.6Ghz
Adobe Acrobat Pro DC (19.010.20098)
No updates available.
Can Generate System Report if needed.
Sterling
shared this idea
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Sweta
commented
Hi,
Thanks for reaching out to us.Can you share the Acrobat version currently you are using?
Also if possible please share the screen shot of memory consumption when error occurs.
For this go to Task manager -> Performance -> Memory and capture it.You can try to turn off the Use page cache option and let us know if issue still persists.
Go to Edit -> Preferences -> Page Display -> Use page cache (uncheck it).Thanks,
Sweta Karn
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Anonymous
commented
I am currently experiencing the exact same problem as well.
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SteveC
commented
I'm having the same issues. It happens with PDF files from all sources.
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Wil
commented
i have been having this issue for some time. I have uninstalled Acrobat Pro DC several times, but still the same report.
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Anonymous
commented
I am having this problem also.
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Anonymous
commented
I am also experiencing this issue in the latest version of Acrobat Pro DC
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Philipp
commented