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Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Acrobat Web

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  1. File Access Issue

    Authorized viewers on my documents are receiving pop-ups saying they are "not authorized to view the file" - please fix this.

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    0 comments  ·  View PDF files  ·  Admin →
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    Gathering Feedback  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Giovanna,


    Thanks for reaching out. For fixing the issue, please follow below steps:

    1. Login to your acrobat.adobe.com test account from where shared link was created

    2. Open the shared link and click on copy link icon that appear at top right corner

    3. Shared that copied link with required recipients


    Please let us know if this resolve the issue

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