19 results found
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Distracting Pop-ups In Adobe Actrobat
I'm signed in to my Adobe Suite account. I opened the Adobe Acrobat EXTENSION via Chrome BROWSER. I keep on getting random distracting pop-ups / boxes saying "Did you know??? You can work on PDFs directly in-browser" ...
Did YOU know? This pop-up box literally exists and is happening right now IN THE EXTENSION via CHROME BROWSER.
Like, if it's really necessary to have super annoying and unsolicited pop up box suggestions distracting me when I'm trying to work... It would be really nice if they were at least somewhat relevant and not suggesting me to do things that I'm…
1 voteHI, could you please share a screenshot of this pop-up. Would really help us to debug this further.
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App Functionality
I am SO disgusted by the number of times your product either glitches or requires a RELOAD and loses all of my work. It's beyond ridiculous!!!!!!!!!!!!!!!
1 voteHi LPR,
Thank you for contacting us. Can you please apprise us with the following information to assist you better:
1) Could you please share the workflow and the file in which you faced the issue?
2) Does it happen for all files or with any specific document?
Thanks,
Acrobat Web Edit Team
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ALWAYS CRASHES
It always crashes when I compress a pdf file. I don't know it always crashes even though my internet is perfectly fine or it is one your tricks to let your consumers to buy the subscription. You are all words saying this application is free with the free version you can COMPRESS, edit, and organize files but it always crashes when it reach 100%. You are all greedy for money without considering those who can't afford the premium version of this. You aren't the man of your words. Thank you and may God bless you always
1 vote -
Rubbish unhelpful unwanted 'feature'
I just clicked on the Rotate button on a pdf document opened in Acrobat and instead of simply rotating the page as it used to do I now keep gettnig directed to a new window with an adobe url including '/link/' with a blank page and it won't let me get back to my already open document. How do I get rid of this unhelpful 'feature', plesae?
1 vote -
Essay
Who can help me write my essay?
3 votesHello, thank you for your feedback.
Do you have any question about our products or services on Acrobat Web?
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Cancel my account
I want to cancel my account. How do I do it.
1 voteHi Lawrence,
Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.
For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html
Thanks,
Shweta
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The repair has affected the my computer system - it is concerning
I had taken help from a technical support from Adobe today - the problem was resolved but soon after I submitted the Survey form - the the font -print started to ***** / or break up - and even my the there was voice break up in my video meetings after that. I am very concerned.
1 voteHi Kamaljit,
Thanks for reaching out. Could you please let us know from where you submit the survey?
Regards,
Acrobat web team
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stop pop ups
Please stop the auto pop ups, they keep locking the app and I cannot study for law school
3 votesHi Lalo,
Thanks for reach out and apology for any inconvenience caused. Can you please share screenshot for pop-ups that you are seeing?
Regards,
Shweta
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Fail
On-line version of Acrobat does not have the function I require (redaction).
Desktop version of Acrobat does not install (and takes forever to not install because of requiring prior installation of Creative Cloud app).
Fail.
1 voteHi,
Thanks for reaching out to us. Acrobat web dies not support Redact yet but it is in our roadmap for future. But I can surely guide on how you can install Acrobat desktop without installing creative cloud. You can directly download Acrobat desktop from CC web - https://www.adobe.com/creativecloud/plans.html?promoid=9MZL48D3&mv=other
Please let us know in case you face any difficulty.
Thanks,
Shweta
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Bad product, demands personal info
Impossible to reorder pages successfully, at least on Firefox. Ridiculous to require a login at the last moment. I regret giving you my email address.
1 voteHi Kai-yang,
We are sorry to see you are having issues with Organize PDF feature. Can you please tell us a little bit more about the issue you faced while trying to re-order pages?
This will help us debug the issue on our end.
Regards,
Acrobat Web Team
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Where are invoices???
Where did invoices go?? I cannot find them and I can't get them emailed to me. It's garbage when I have to subscribe with a ccard monthly, and have to provide the invoice to the ccard charges. Unnecessarily complex.
2 votesHi Wade,
Thanks for reaching out to us. You can access your invoice by following below steps:
1. Login to acrobat.adobe.com
2. Now click on Adobe accounts option under Profile icon present at top right corner
3. You can check your invoice under Plans and payment menu
Please reach out us in case you still face any issues.
Regards,
Shweta
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Need more than one convert to excel try
I am on the free plan because I am simply evaluating the app's features to determine if it will do what our company needs. However, when I am allowed only one try at a feature, like convert to excel, that is not enough for me to evaluate our different types of layouts.
1 voteHi Randy,
Thanks for reaching out. You can start 7 day trial using Upgrade Now option at top banner. It will not charge for initial 7 days and you can cancel the subscription if the product dont suffice your need.
Regards,
Acrobat web team
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window opens over everything
I get an Adobe window opening in Edge every time I open a .pdf file. the file will open in the desktop app and then the edge window opens over the top.
1 voteHi Alan,
Thanks for reaching out. In order to help you, can you please share a screenshot of the window you are seeing while viewing a PDF.
Regards,
Acrobat web team
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Unhelpful
I have not been able to print for a couple months because of this problem. I don't understand why I am the only one having this problem but I receive no help and the only thing I receive is to pay this much a month. Maybe I would pay if someone could help me.
1 voteHi Sarah,
Thanks for reaching out and apology for any inconvenience caused. In order to help you further, can you please let us know what issue you are facing while taking a print? Are you seeing any error? If yes, then please share screenshot.
Regards,
Shweta
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Oppsigelse
Hei, jeg ønsker å stoppe mitt abonnement. Får ikke loaded siden hvor man kan se plans.
Vennligst bekreft
Mvh.
Mogens Rasmussen
1 voteHi Mogens,
Thanks for reaching out. and apology with inconvenience caused. Can you please share from whee you are trying to access plans page?
Thanks,
Shweta
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impossible de compresser
impossible de compresser les fichiers ??? remboursez moi mon abonnement
2 votesHi Philippe,
Thanks for reaching out to us and we are very sorry fir any inconvenience caused, Could you please share the file where you are facing issues while using compress?
Regards,
Shweta -
I am a paying and always paying dev ops subscriber since 2009 at least. Please fix
I am a paying subscriber. FYI
1 voteHi Katie,
Thanks for using Document Cloud. In order to help you out, please let us know what issue you are facing in Review flow?
Thanks,
Shweta -
App
The app keeps crashing in and then out and I need to login again please fix it and have notifications and location for this app and update this app please if you want to email me back
jvcfc1@gmail.com1 voteThanks for reaching out to us and apology for the trouble you are facing. In order to help you out, please provide more details on the issue you are facing while using the app.
If you want you can send details on my mail id directly – sverma@adobe.com
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Masa tam olarak hangi renktir
Bu tam olarak hangi renk masa bej rengimi bakın mesela kumanda beyaz
1 vote
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