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  1. Save as Reduced Size PDF - Nothing Happens

    2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    TH commented  · 

    Amboo,

    Thanks for your response. I am available for a private fix.

    My OS is Windows 10. The application is Acrobat Pro 32-bit.

    Thanks,
    TH

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    TH commented  · 

    I second this. "Save as Reduced Size PDF" results in a blank dialog box (File > Reduce File Size). See attached.

    TH supported this idea  · 

  2. Bug: Reader DC 20.006.20034 Still Holds Lock On Files After Closing File Tabs

    25 votes

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    13 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Need Info  ·  AdminAyush Jain (Lead Software Engineer, Adobe) responded

    Hi,

    Sorry for the issue that you are facing here.

    Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
    Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
    Let me know further.

    Thanks
    Ayush Jain

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    TH commented  · 

    I have the same issue. After opening and closing a file in Acrobat, the file is locked down (it cannot be renamed or moved) and the folder it is in cannot be moved with File Explorer. I do not have Windows Explorer Preview turned on; this is not the problem.

    In order to unlock the file, I have to use Sysinternals Process Explorer to hunt down the Adobe process responsible for locking down the file even though it is closed. This is done by opening Sysinternals Process Explorer, going to "Find", pasting the locked file directory name next to "Handle or DLL substring", and clicking "Search".

    The results return as explorer.exe, which is to be expected, and then AdobeCollabSync.exe. Terminating AdobeCollabSync.exe unlocks the file, and I can do with it what I want, which should have been done just by closing Acrobat. This kind of application behavior is unacceptable.

    Please refer to the following link as well, which details how to deactivate AdobeCollabSync.exe (at least until it is updated again). Adobe, please fix this issue.

    https://community.adobe.com/t5/creative-cloud-services/adobe-collaboration-synchronizer/m-p/10718289?page=1

    TH supported this idea  ·