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367 votes
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Alison Langdon
commented
To all those who put silly comments about Adobe not sending the invoices each month because they don't want to remind their customers that they are paying - DUH!
Adobe are sending an email every month to say that there is an invoice there for them to pay. If this is not reminding customers of this, I don't know what is. It only serves to remind their customers that they are not actually important!
They are not "not sending the invoice as an attachment because they don't want to remind their customers that they are paying every month" - they are not sending the invoices as an attachment because they are a tech company specialising in the creation of pdf's that doesn't have the ability to do it themselves.
As an aside - I have seen all sorts of comments where if you have a VAT number in there, the files are automatically attached to the email. Out company doesn't have a VAT number, as we are not in the UK. We have a GST number, as we are in New Zealand. I have put that number in there, and we still don't get the invoices attached.
An error occurred while saving the comment Alison Langdon
commented
PLEASE - Tariq Ahmad Dar - READ THE COMMENTS REGARDING THIS ISSUE. It is not that the invoices cannot be accessed, it is that it is INCONVENIENT and TIME CONSUMING for the people who do the work to have to go to someone else and get them to log on and retrieve the invoice, when Adobe could just attach it to the email - AS THEY USED TO DO.
An error occurred while saving the comment Alison Langdon
commented
I have flagged Tariq Ahmad Dar's idea as inappropriate as it does not address the problem that ALL of us have. NOT everyone has access to billing history as NOT everyone is the account owner!
All we want is for the person who receives the email that gives us a "preview" of our invoice to be able to access the invoice.
Even a button in the email that allows us to print it as a pdf would be great - but of course their software probably can't produce pfd's.
An error occurred while saving the comment Alison Langdon
commented
Quite agree. PLEASE listen to your customers. (We pay for this "service" which we are not receiving.)
How hard is it to attach a pdf to an email? How hard is it to put a link in to download a pdf?
And please don't bother to tell us that you can't do these things because of "privacy issues", as you are sending a preview of the invoice - just not the invoice itself, (which someone else has to go into the account, download, and then forward) to the person who is receiving the email which lets us know that you have taken $xx from our payment method.
An error occurred while saving the comment Alison Langdon
commented
They do send out emails if you have filled in your VAT/GST/Tax number, but they don't attach the invoice! It is obviously a difficult thing for a company that sells software that produces pdf documents to achieve. Makes you wonder why we bother using the product if it is that hard to do!!!
An error occurred while saving the comment Alison Langdon
commented
I must say, we DO get an email each month telling us our invoice is available, they just don't attach the invoice. This means that our Managing Director (subscriber) has to log in each month and retrieve it and send it to our accounts department. VERY frustrating, especially considering that Adobe USED TO ATTACH A COPY OF THE INVOICE TO THE EMAIL. This meant that all that had to be done was to forward the invoice to the accounts department.
An error occurred while saving the comment Alison Langdon
commented
20/11/2020 - 224 Votes - By far the most of any of the ideas on this site. How about looking at the issue guys?
As an aside - does anyone from Adobe even look at this site now? This issue has been "under review" since Jan 11, 2018, with no further responses.
An error occurred while saving the comment Alison Langdon
commented
OMG - this looks as though Acrobat is a sibling to Xero - It has lots of customers who want something simple that is easy to implement, and nobody at the company wants to take the request seriously.
"Let's get our customers to vote on ideas, and then we can look as though we are taking them seriously - (but we really aren't because all we have to do is say that other ideas have more votes)."
Come on Acrobat. How hare is it to send an invoice - you are already sending an "order". And how about the stupid "Only the Contract Owner can view the invoices."? What a load of crock. Just because the owner of a company wants to be able to have control of what products are being purchased, does not mean that they want to have to log in to a stupid website every month, download an invoice/many invoices and distribute the same to staff members/accounts departments. This SHOULD be something that is either; automated so that the invoices get emailed out, or other people in the company that have been given ADMINISTRATOR rights can do for themselves.
Come on Adobe - get with the game!
Alison Langdon
supported this idea
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4 votes
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7 votes
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3 votes
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4 votes
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59 votes
An error occurred while saving the comment Alison Langdon
commented
Hear, hear.
Even a button in the email that they send us that gives us a "preview" of our invoice, that allows us to print it as a pdf would be great - but of course their software probably can't produce pfd's.
Alison Langdon
supported this idea
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THIS OPTION WOULD BE FINE IF YOU DIDN'T HAVE TO LOG INTO MANY DIFFERENT ACCOUNTS TO DOWNLOAD ALL OF THE SEPARATE INVOICES!!!!!
Adobe used to send a pdf of the invoice, so why the change?