I contracted for 30 Acrobat Pro DC accounts last year and the automatic renewal is on Dec 10 2021.
My company would like to use the program for 1 more year with changed number of licenses so I asked to cancel the automatic recurring to the ADOBE KOREA customer care team and got answered that they cannot help me with this issue.
They told me I have to cancel the payment on the exact day and if I want to cancel it beforehand, I cannot use the program right away even though the contracted term still remains more than 2 weeks.
As it's more than 6,000 dollar contract, I want to handle it precisely.
However, the customer care team says it's all upon my action of cancellation and they can't handle it since the system is established like that.

I want to know if it's really hard and difficult to add recurring payment management.
If yes, I personally cannot understand that ADOBE, a global software company, provides this primitive inconvenience to the customers.