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104 results found

  1. Adobe DC Freezes when opens/signs into CC

    7 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies that Acrobat is not working out for you. Can you please share the following log files from your machine to help analyze the issue you are facing. These files would be present at "~/Library/Logs/" folder on your Mac.

    oobelib.log
    amt3.log
    pdapp.log

    Regards

  2. cannorrt ever sign in no matter what so credit card stays here with me./over and over again

    2 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Are you getting this error while signing in Acrobat application or while signing on adobe.com?
    Can you please share a screen shot of error/dialog you are getting on signing.

  3. Inability to unsubscribe

    2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for sharing your perspective on this.
    You can any time discontinue your subscription from https://accounts.adobe.com/ or by contacting adobe support.
    We don't unsubscribe user on uninstall as user may want to use the product on a different machine. Unsubscribing user on uninstall would mean that user have to purchase a new subscription again if he want to use it on a different machine.

    Regards
    Ravi

  4. expired trial

    4 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for your feedback. We have taken a note of your suggestion and will try to improve Acrobat behavior for you in this regard.

    Thanks.

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