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54 results found

  1. No verification Code

    1 vote

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    1 comment  ·  Acrobat Web » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Could you please try signing in acrobat.adobe.com from browser and confirm if you are able to login

  2. This sucks

    1 vote

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    1 comment  ·  Acrobat Web » View PDF files  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you had using Acrobat. Could you please provide more details on the issue you are facing to help debug the issue

    1. Are you able to open PDF files present on your machine locally.
    2. What workflow you are trying to run
    3. Are you getting any error message
    4. Please confirm OS version and Acrobat version you have on your machine

    Regards
    Ravi

  3. bug report - I can't edit doc bc it wants me to subscribe then when I click subscribe it says I'm already subscribed

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Could you please share screen shots of both the dialogs you are getting when you try to use Edit tool?

    Regards
    Ravi

  4. Unable to Roll Back Installation

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi David,

    Apologies for the trouble you had using Acrobat. Could you please let us know what version of Acrobat you had earlier which got uninstalled and if you have a serial key or a subscription for Acrobat.

  5. Windows shutdown permission error

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Mike,

    Are you on Windows 7? This is a Windows 7 bug. You can check more details on this here https://answers.microsoft.com/en-us/windows/forum/all/windows-7-problem-not-shutdown/4664c0c9-e93d-4612-b863-caebb89b6d35.

  6. Cant add additional licence

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Colin Reed,

    Thanks for writing to Adobe. I believe you are facing trouble adding licenses on Adobe Admin console. Please confirm if you are able to add license for any other Adobe Product. Please also share the screen shot where you are not getting the button now.

  7. Adobe Acrobat DC wont open, keeps asking for login

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi David,

    Is it happening for Acrobat only and other Adobe products are working fine ?
    Please check if you have read and write permissions on below folders

    a. /Library/Application Support/Adobe/SLStore
    b. /Library/Application Support/Adobe/SLCache

    Could you please run the Adobe's log collector tool available at https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and send us the logs to debug the issue.

    Regards
    Ravi

  8. Installation problem: IMSLib not found. Acrobat services will not work.

    1 vote

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    4 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Tess,

    Could you please try uninstalling and reinstalling the Acrobat.

  9. Have Multiple accounts

    15 votes

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    4 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  10. Email notifications for Adobe Admin console

    50 votes

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    24 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  11. Not able to uinstall Acrobat dc

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Fredrik,

    Apologies for the trouble you faced using Acrobat. Its strange that Acrobat exist on your system but not showing up in windows uninstall program list. If you are still facing this issue, please let us know how you deployed Acrobat on your machine.

  12. This concerns Creative Cloud subscription window. The window always resets to a service Adobe is trying to sell. I want it to go back to my

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Thanks for raising your concerns to Adobe. We will try to improve our solution in future releases.

  13. I was using the free version of Acrobat DC and now my PDFs have changed to the pro version and it tells me my subscription has expired. Grr

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    There is no free version of Acrobat DC. You can use Acrobat DC on trial basis for 7 days only. Post that you have to buy subscription to use Acrobat.
    However if you want only to read your PDF file and comment, please user free Adobe Reader instead.

  14. MAKE YOUR HELP/SUPPORT NON-INSANE ****!

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Apologies for the trouble you had. I hope the issue is resolved for you now. We will try to improve our support service.

  15. Adobe need top make ypour acrobat more user firendly

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Apologies for the trouble you had. it seems that you are using free Adobe Reader instead of fully functional Acrobat DC. Please install Acrobat DC and sign in with your Adobe ID to activate your subscription.

  16. trial expired for subscriber

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Rocky,

    Apologies for the trouble you had using Acrobat. Have you tried signing out and signing back in Acrobat. Please refer this forum thread for steps https://forums.adobe.com/thread/2550342

  17. GCInvoker Multiple Instances

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. We have taken a note of this issue and try to improve the solution in future releases.

  18. Stop forcing Acrobat DC to check for license so frequently - once a day is plenty

    2 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Richard,

    Thanks for the writing up. We will definitely work to improve on this in future releases.

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for sharing your concerns with Adobe.
    Acrobat do try to validate the license from server, if network is available. Acrobat will still continue to run if the network is not available. The server validation is done in background without interrupting the users workflows.

    Please let us know if you are facing any issues using Acrobat due to this.

    Regards

  19. Need to fix not being able to log into Adobe Acrobat. I am signed into Creative Cloud, but Acrobat will not allow me to sign in

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you have faced using Acrobat.
    Acrobat should not ask to register or sign in if you are already signed into creative cloud App.
    Could you please share the screen shot of the login button you are referring to?

  20. signing in

    14 votes

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    11 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Please confirm if you are facing issues with fill and sign app or not able to use any tools in Acrobat and it is prompting you to register.

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