Ravi

My feedback

  1. 1 vote
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    Ravi commented  · 

    Hi David,

    Apologies for the trouble you had using Acrobat. Could you please let us know what version of Acrobat you had earlier which got uninstalled and if you have a serial key or a subscription for Acrobat.

  2. 1 vote
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    Ravi commented  · 

    Hi Mike,

    Are you on Windows 7? This is a Windows 7 bug. You can check more details on this here https://answers.microsoft.com/en-us/windows/forum/all/windows-7-problem-not-shutdown/4664c0c9-e93d-4612-b863-caebb89b6d35.

  3. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Ravi commented  · 

    Hi Colin Reed,

    Thanks for writing to Adobe. I believe you are facing trouble adding licenses on Adobe Admin console. Please confirm if you are able to add license for any other Adobe Product. Please also share the screen shot where you are not getting the button now.

  4. 1 vote
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    2 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Ravi commented  · 

    Hi David,

    Is it happening for Acrobat only and other Adobe products are working fine ?
    Please check if you have read and write permissions on below folders

    a. /Library/Application Support/Adobe/SLStore
    b. /Library/Application Support/Adobe/SLCache

    Could you please run the Adobe's log collector tool available at https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and send us the logs to debug the issue.

    Regards
    Ravi

  5. 1 vote
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    Ravi commented  · 

    Hi Tess,

    Could you please try uninstalling and reinstalling the Acrobat.

  6. 4 votes
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    Ravi commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  7. 21 votes
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    Ravi commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  8. 1 vote
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    Ravi commented  · 

    Hi Fredrik,

    Apologies for the trouble you faced using Acrobat. Its strange that Acrobat exist on your system but not showing up in windows uninstall program list. If you are still facing this issue, please let us know how you deployed Acrobat on your machine.

  9. 1 vote
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    Ravi commented  · 

    Hi

    Thanks for raising your concerns to Adobe. We will try to improve our solution in future releases.

  10. 1 vote
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    Ravi commented  · 

    Hi,

    There is no free version of Acrobat DC. You can use Acrobat DC on trial basis for 7 days only. Post that you have to buy subscription to use Acrobat.
    However if you want only to read your PDF file and comment, please user free Adobe Reader instead.

  11. 1 vote
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    Ravi commented  · 

    Hi

    Apologies for the trouble you had. I hope the issue is resolved for you now. We will try to improve our support service.

  12. 1 vote
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    Ravi commented  · 

    Hi

    Apologies for the trouble you had. it seems that you are using free Adobe Reader instead of fully functional Acrobat DC. Please install Acrobat DC and sign in with your Adobe ID to activate your subscription.

  13. 2 votes
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    Ravi commented  · 

    Hi Rocky,

    Apologies for the trouble you had using Acrobat. Have you tried signing out and signing back in Acrobat. Please refer this forum thread for steps https://forums.adobe.com/thread/2550342

  14. 1 vote
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    Ravi commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. We have taken a note of this issue and try to improve the solution in future releases.

  15. 1 vote
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    Ravi commented  · 

    Hi Richard,

    Thanks for the writing up. We will definitely work to improve on this in future releases.

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    Ravi commented  · 

    Hi,

    Thanks for sharing your concerns with Adobe.
    Acrobat do try to validate the license from server, if network is available. Acrobat will still continue to run if the network is not available. The server validation is done in background without interrupting the users workflows.

    Please let us know if you are facing any issues using Acrobat due to this.

    Regards

  16. 1 vote
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    Ravi commented  · 

    Hi,

    Apologies for the trouble you have faced using Acrobat.
    Acrobat should not ask to register or sign in if you are already signed into creative cloud App.
    Could you please share the screen shot of the login button you are referring to?

  17. 10 votes
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    Ravi commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Please confirm if you are facing issues with fill and sign app or not able to use any tools in Acrobat and it is prompting you to register.

  18. 1 vote
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    Ravi commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Please confirm if you have a subscription or have purchased a serial key for Acrobat. Registration is mandatory for both cases and this is required once.
    Please let us know if you are getting these prompts repeatedly even after successfully signing in once.

  19. 3 votes
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    Ravi commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Please confirm if you have a subscription or have purchased a serial key for Acrobat. Registration is mandatory for both cases and this is required once.
    Please let us know if you are getting these prompts repeatedly even after successfully signing in once.

  20. 3 votes
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    Ravi commented  · 

    Hi,

    Apologies for the trouble you had. Acrobat DC won't uninstall Acrobat XI if you are using a serial key for Acrobat XI. Please confirm if you have a serial key for Acrobat XI or you have a subscription.

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