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103 results found

  1. Font Suddenly Not Showing

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    We have rolled out fix for this issue. Please update Acrobat to the latest version and try opening the pdf files.

    Regards
    Ravi

  2. Acrobat Reader Display Content Bug

    4 votes

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    9 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    We have rolled out fix for this issue. Please update Acrobat to the latest version and try opening the pdf files.

    Regards
    Ravi

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Team is investigating this issue and rolling out the fix on priority.

    Regards
    Ravi

  3. PDF text disappears in Acrobat Application but opens fine in Acrobat for web

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    We have rolled out fix for this issue. Please update Acrobat to the latest version and try opening the pdf files.

    Regards

    Ravi

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for posting you issue to Adobe. Team is investigating this issue and rolling out the fix on priority. Would it be possible for you to share some test pdf files which are having issues with us for investigation.

    Regards
    Ravi

  4. Cannot Scroll in Bookmarks

    20 votes

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    Resolved  ·  5 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    This issue is already fixed in our June 28 release. Please let us know if anyone still getting the issue on latest build.

    Regards
    Ravi

  5. mouse wheel scrolling

    55 votes

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    Resolved  ·  31 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    This issue is already fixed in our June 28 release. Please let us know if anyone still getting the issue on latest build.

    Regards
    Ravi

  6. Wither Reader

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » View PDF files  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Anthony,

    Thanks for posting your concerns to Adobe. I would like to let you know that Acrobat subscription will allow you to use Adobe Acrobat on two machines simultaneously. However you can use free Reader on as many machines.
    Could you please let us know if you are getting any error/prompt using Reader on third machine or you are looking to use Acrobat as a Reader on a third machine.

    Regards
    Ravi

  7. Stop putting a shortcut on my desktop.

    17 votes

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    2 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    This issue has been fixed with the latest Adobe Reader. Now the updates will not recreate the deleted shortcut.

  8. No verification Code

    1 vote

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    1 comment  ·  Acrobat Web » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Could you please try signing in acrobat.adobe.com from browser and confirm if you are able to login

  9. This sucks

    1 vote

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    1 comment  ·  Acrobat Web » View PDF files  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you had using Acrobat. Could you please provide more details on the issue you are facing to help debug the issue

    1. Are you able to open PDF files present on your machine locally.
    2. What workflow you are trying to run
    3. Are you getting any error message
    4. Please confirm OS version and Acrobat version you have on your machine

    Regards
    Ravi

  10. bug report - I can't edit doc bc it wants me to subscribe then when I click subscribe it says I'm already subscribed

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Could you please share screen shots of both the dialogs you are getting when you try to use Edit tool?

    Regards
    Ravi

  11. Unable to Roll Back Installation

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi David,

    Apologies for the trouble you had using Acrobat. Could you please let us know what version of Acrobat you had earlier which got uninstalled and if you have a serial key or a subscription for Acrobat.

  12. Windows shutdown permission error

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Mike,

    Are you on Windows 7? This is a Windows 7 bug. You can check more details on this here https://answers.microsoft.com/en-us/windows/forum/all/windows-7-problem-not-shutdown/4664c0c9-e93d-4612-b863-caebb89b6d35.

  13. Cant add additional licence

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Colin Reed,

    Thanks for writing to Adobe. I believe you are facing trouble adding licenses on Adobe Admin console. Please confirm if you are able to add license for any other Adobe Product. Please also share the screen shot where you are not getting the button now.

  14. Adobe Acrobat DC wont open, keeps asking for login

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi David,

    Is it happening for Acrobat only and other Adobe products are working fine ?
    Please check if you have read and write permissions on below folders

    a. /Library/Application Support/Adobe/SLStore
    b. /Library/Application Support/Adobe/SLCache

    Could you please run the Adobe's log collector tool available at https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and send us the logs to debug the issue.

    Regards
    Ravi

  15. Installation problem: IMSLib not found. Acrobat services will not work.

    1 vote

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    4 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Tess,

    Could you please try uninstalling and reinstalling the Acrobat.

  16. Have Multiple accounts

    17 votes

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    4 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  17. Email notifications for Adobe Admin console

    53 votes

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    24 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  18. Not able to uinstall Acrobat dc

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Fredrik,

    Apologies for the trouble you faced using Acrobat. Its strange that Acrobat exist on your system but not showing up in windows uninstall program list. If you are still facing this issue, please let us know how you deployed Acrobat on your machine.

  19. As an admin, in need of an on demand usage report to show when user was first issued, first and last time license was used.

    10 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Mary,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  20. Payment

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Sushil,

    Please contact Adobe support at https://helpx.adobe.com/contact.html for your queries related to billing.

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