Ravi

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  1. 1 vote
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    2 comments  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
    Ravi commented  · 

    Hi David,

    Is it happening for Acrobat only and other Adobe products are working fine ?
    Please check if you have read and write permissions on below folders

    a. /Library/Application Support/Adobe/SLStore
    b. /Library/Application Support/Adobe/SLCache

    Could you please run the Adobe's log collector tool available at https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and send us the logs to debug the issue.

    Regards
    Ravi

  2. 1 vote
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    Ravi commented  · 

    Hi Tess,

    Could you please try uninstalling and reinstalling the Acrobat.

  3. 2 votes
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    Ravi commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  4. 19 votes
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    Ravi commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  5. 1 vote
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    Ravi commented  · 

    Hi Fredrik,

    Apologies for the trouble you faced using Acrobat. Its strange that Acrobat exist on your system but not showing up in windows uninstall program list. If you are still facing this issue, please let us know how you deployed Acrobat on your machine.

  6. 1 vote
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    Ravi commented  · 

    Hi

    Thanks for raising your concerns to Adobe. We will try to improve our solution in future releases.

  7. 1 vote
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    Ravi commented  · 

    Hi,

    There is no free version of Acrobat DC. You can use Acrobat DC on trial basis for 7 days only. Post that you have to buy subscription to use Acrobat.
    However if you want only to read your PDF file and comment, please user free Adobe Reader instead.

  8. 1 vote
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    Ravi commented  · 

    Hi

    Apologies for the trouble you had. I hope the issue is resolved for you now. We will try to improve our support service.

  9. 1 vote
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    Ravi commented  · 

    Hi

    Apologies for the trouble you had. it seems that you are using free Adobe Reader instead of fully functional Acrobat DC. Please install Acrobat DC and sign in with your Adobe ID to activate your subscription.

  10. 2 votes
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    Ravi commented  · 

    Hi Rocky,

    Apologies for the trouble you had using Acrobat. Have you tried signing out and signing back in Acrobat. Please refer this forum thread for steps https://forums.adobe.com/thread/2550342

  11. 1 vote
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    Ravi commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. We have taken a note of this issue and try to improve the solution in future releases.

  12. 1 vote
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    Ravi commented  · 

    Hi Richard,

    Thanks for the writing up. We will definitely work to improve on this in future releases.

    Ravi commented  · 

    Hi,

    Thanks for sharing your concerns with Adobe.
    Acrobat do try to validate the license from server, if network is available. Acrobat will still continue to run if the network is not available. The server validation is done in background without interrupting the users workflows.

    Please let us know if you are facing any issues using Acrobat due to this.

    Regards

  13. 1 vote
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    Ravi commented  · 

    Hi,

    Apologies for the trouble you have faced using Acrobat.
    Acrobat should not ask to register or sign in if you are already signed into creative cloud App.
    Could you please share the screen shot of the login button you are referring to?

  14. 10 votes
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    Ravi commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Please confirm if you are facing issues with fill and sign app or not able to use any tools in Acrobat and it is prompting you to register.

  15. 1 vote
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    Ravi commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Please confirm if you have a subscription or have purchased a serial key for Acrobat. Registration is mandatory for both cases and this is required once.
    Please let us know if you are getting these prompts repeatedly even after successfully signing in once.

  16. 2 votes
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    Ravi commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Please confirm if you have a subscription or have purchased a serial key for Acrobat. Registration is mandatory for both cases and this is required once.
    Please let us know if you are getting these prompts repeatedly even after successfully signing in once.

  17. 2 votes
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    Ravi commented  · 

    Hi,

    Apologies for the trouble you had. Acrobat DC won't uninstall Acrobat XI if you are using a serial key for Acrobat XI. Please confirm if you have a serial key for Acrobat XI or you have a subscription.

  18. 1 vote
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    Ravi commented  · 

    Hi

    This has been fixed in latest Feb, 2019 release of Acrobat.

    Please update your Acrobat to latest version and delete the below hive.
    HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVEntitlement

    Regards

  19. 21 votes
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    Ravi commented  · 

    Hi

    Offline activation is a one time sequence, once activated Acrobat will not require internet on subsequent launches. Please let us know if you are getting registration prompts after successful activations.

    Regards

    Ravi commented  · 

    Hi All,

    If Acrobat is closing after 10-20 seconds and not showing any registration dialog then please try creating the following registry key
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PDApp.exe]
    "DisableExceptionChainValidation"=dword:00000001

  20. 5 votes
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    Ravi commented  · 

    Hi,

    Please confirm if all the data files inside the mentioned folders are present on next logon.

    Regards

    Ravi commented  · 

    Hi Benjamin,

    We do have the support for roaming license in Acrobat but that is based on some prerequisites. These deployments are generally used in virtualized environments like Citrix/VMWare.

    For having this support you need to ensure following

    Users must have a roaming profile .User profile data in <user>/appdata/Roaming as well as the HKCU hive must sync to the desktop instance on which the user logs in. Admins should ensure that this data is saved on user logout or disconnect from the machine.

    For deployment please follow the steps mentioned here http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html#imaged-os-deployments-named-user

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