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  1. 17 votes

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    This issue is already fixed in our June 28 release. Please let us know if anyone still getting the issue on latest build.

    Regards
    Ravi

  2. 45 votes

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    This issue is already fixed in our June 28 release. Please let us know if anyone still getting the issue on latest build.

    Regards
    Ravi

  3. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi Anthony,

    Thanks for posting your concerns to Adobe. I would like to let you know that Acrobat subscription will allow you to use Adobe Acrobat on two machines simultaneously. However you can use free Reader on as many machines.
    Could you please let us know if you are getting any error/prompt using Reader on third machine or you are looking to use Acrobat as a Reader on a third machine.

    Regards
    Ravi

  4. 17 votes

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    This issue has been fixed with the latest Adobe Reader. Now the updates will not recreate the deleted shortcut.

  5. 1 vote

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    1 comment  ·  Acrobat Web » Other  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Could you please try signing in acrobat.adobe.com from browser and confirm if you are able to login

  6. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you had using Acrobat. Could you please provide more details on the issue you are facing to help debug the issue

    1. Are you able to open PDF files present on your machine locally.
    2. What workflow you are trying to run
    3. Are you getting any error message
    4. Please confirm OS version and Acrobat version you have on your machine

    Regards
    Ravi

  7. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Could you please share screen shots of both the dialogs you are getting when you try to use Edit tool?

    Regards
    Ravi

  8. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi David,

    Apologies for the trouble you had using Acrobat. Could you please let us know what version of Acrobat you had earlier which got uninstalled and if you have a serial key or a subscription for Acrobat.

  9. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi Mike,

    Are you on Windows 7? This is a Windows 7 bug. You can check more details on this here https://answers.microsoft.com/en-us/windows/forum/all/windows-7-problem-not-shutdown/4664c0c9-e93d-4612-b863-caebb89b6d35.

  10. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi Colin Reed,

    Thanks for writing to Adobe. I believe you are facing trouble adding licenses on Adobe Admin console. Please confirm if you are able to add license for any other Adobe Product. Please also share the screen shot where you are not getting the button now.

  11. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi David,

    Is it happening for Acrobat only and other Adobe products are working fine ?
    Please check if you have read and write permissions on below folders

    a. /Library/Application Support/Adobe/SLStore
    b. /Library/Application Support/Adobe/SLCache

    Could you please run the Adobe's log collector tool available at https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and send us the logs to debug the issue.

    Regards
    Ravi

  12. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi Tess,

    Could you please try uninstalling and reinstalling the Acrobat.

  13. 17 votes

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  14. 53 votes

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  15. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi Fredrik,

    Apologies for the trouble you faced using Acrobat. Its strange that Acrobat exist on your system but not showing up in windows uninstall program list. If you are still facing this issue, please let us know how you deployed Acrobat on your machine.

  16. 6 votes

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    AdminRavi (Admin, Adobe) commented  · 

    Hi Mary,

    Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.

  17. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi Sushil,

    Please contact Adobe support at https://helpx.adobe.com/contact.html for your queries related to billing.

  18. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi Mike,

    Yes, you can use your Acrobat subscription for all the available document cloud services in our mobile app.

  19. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. We have taken a note of your issues and will try to improve on our enterprise user experience in our future releases.

  20. 1 vote

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    AdminRavi (Admin, Adobe) commented  · 

    Hi Steve,

    Thanks for raising your concerns to Adobe. I would like to tell you that there is a single installer for Acrobat std & pro. The same Acrobat install will act as Standard and Pro based on the entitlement using signing in have.

    Reader is a different product and have a different installer.

    However, i will pass this feedback to product team for prioritization.

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