Settings and activity
100 results found
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17 votes
An error occurred while saving the comment -
45 votes
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi,
This issue is already fixed in our June 28 release. Please let us know if anyone still getting the issue on latest build.
Regards
Ravi -
1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi Anthony,
Thanks for posting your concerns to Adobe. I would like to let you know that Acrobat subscription will allow you to use Adobe Acrobat on two machines simultaneously. However you can use free Reader on as many machines.
Could you please let us know if you are getting any error/prompt using Reader on third machine or you are looking to use Acrobat as a Reader on a third machine.Regards
Ravi -
17 votes
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi,
This issue has been fixed with the latest Adobe Reader. Now the updates will not recreate the deleted shortcut.
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1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi
Could you please try signing in acrobat.adobe.com from browser and confirm if you are able to login
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1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi,
Apologies for the trouble you had using Acrobat. Could you please provide more details on the issue you are facing to help debug the issue
1. Are you able to open PDF files present on your machine locally.
2. What workflow you are trying to run
3. Are you getting any error message
4. Please confirm OS version and Acrobat version you have on your machineRegards
Ravi -
1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi,
Could you please share screen shots of both the dialogs you are getting when you try to use Edit tool?
Regards
Ravi -
1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi David,
Apologies for the trouble you had using Acrobat. Could you please let us know what version of Acrobat you had earlier which got uninstalled and if you have a serial key or a subscription for Acrobat.
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1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi Mike,
Are you on Windows 7? This is a Windows 7 bug. You can check more details on this here https://answers.microsoft.com/en-us/windows/forum/all/windows-7-problem-not-shutdown/4664c0c9-e93d-4612-b863-caebb89b6d35.
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1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi Colin Reed,
Thanks for writing to Adobe. I believe you are facing trouble adding licenses on Adobe Admin console. Please confirm if you are able to add license for any other Adobe Product. Please also share the screen shot where you are not getting the button now.
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1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi David,
Is it happening for Acrobat only and other Adobe products are working fine ?
Please check if you have read and write permissions on below foldersa. /Library/Application Support/Adobe/SLStore
b. /Library/Application Support/Adobe/SLCacheCould you please run the Adobe's log collector tool available at https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and send us the logs to debug the issue.
Regards
Ravi -
1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi Tess,
Could you please try uninstalling and reinstalling the Acrobat.
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17 votes
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi,
Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.
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53 votes
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi,
Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.
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1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi Fredrik,
Apologies for the trouble you faced using Acrobat. Its strange that Acrobat exist on your system but not showing up in windows uninstall program list. If you are still facing this issue, please let us know how you deployed Acrobat on your machine.
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6 votes
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi Mary,
Thanks for writing your concerns to Adobe. We have taken note or your suggestions and will try to improve our solution in future releases.
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1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi Sushil,
Please contact Adobe support at https://helpx.adobe.com/contact.html for your queries related to billing.
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1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi Mike,
Yes, you can use your Acrobat subscription for all the available document cloud services in our mobile app.
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1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi,
Thanks for raising your concerns to Adobe. We have taken a note of your issues and will try to improve on our enterprise user experience in our future releases.
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1 vote
An error occurred while saving the comment AdminRavi (Admin, Adobe) commentedHi Steve,
Thanks for raising your concerns to Adobe. I would like to tell you that there is a single installer for Acrobat std & pro. The same Acrobat install will act as Standard and Pro based on the entitlement using signing in have.
Reader is a different product and have a different installer.
However, i will pass this feedback to product team for prioritization.
Hi,
This issue is already fixed in our June 28 release. Please let us know if anyone still getting the issue on latest build.
Regards
Ravi