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  1. 6 votes

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    Under review  ·  pooja . responded

    Hi,

    We have shared your feedback with the respective team. We will get back to you in case we have any updates.

    Best Regards!

    Bablu shared this idea  · 
  2. 16 votes

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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    Please provide the following information to reproduce the issue at our end:
    1. Your OS version
    2. Installed Acrobat/Reader version
    3. Printer drivers and model
    4. Sample PDF document on which you have observed this issue.

    Thanks
    Ritesh

    An error occurred while saving the comment
    Bablu commented  · 

    Hi,
    Can you please provide us the postScript file.
    To get postScript file, follow these steps:
    -> Open PDF file in Acrobat
    -> Go to Tools -> Export PDF -> More formats - > PostScript
    Share the generated .ps file with us.

  3. 1 vote

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    Bablu shared this idea  · 
  4. 3 votes

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    Bablu commented  · 

    @G.T. Little,

    We tried to reproduce this issue inhouse but this wasn't reproducible.
    Can you share print logs with us.

    Here are the steps to enable the print logging we discussed about:
    1. Open Registry
    2. Go to
    Go to
    a. 32 bit machine: HKLM\SOFTWARE\Adobe\Adobe Acrobat\2015\FeatureState
    b. 64 bit machine: HKLM\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\2015\FeatureState
    3. If FeatureState is not already present there, create it as a New key
    4. Inside FeatureState, create a new DWORD and rename it as – ‘EnablePrintLogging’
    5. Assign the value ‘1’ to EnablePrintLogging key
    6. Run the respective Print workflow
    7. The user should now open his System Temporary folder (%Temp% in cmd)
    8. A new file called ‘AcrobatPrintingLogs.txt’ should be present there. This file contains the relevant logs.

    Please share the logs with us.

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    Bablu commented  · 

    @ G.T.Little,

    We tried to reproduce this issue inhouse, but this issue wasn't reproducible.
    We will share with you registry settings. Please attempt the same workflow where issue is encountered. Print logs will be generated. Share the printLogs with us.