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  1. Unable to use share function

    3 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Puja Dhir commented  · 

    Hi,

    Sorry for the inconvenience. Can you please re-try and let us know if you continue to face the issue.
    If you continue to face the issue, kindly send us the video for the same at dhir@adobe.com

    Thanks
    -puja.

  2. Slow/Hard to Share Files

    3 votes

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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Puja Dhir commented  · 

    Hi,

    Sorry for the inconvenience. Can you please re-try and let us know if you continue to face the issue.
    If you continue to face the issue, kindly send us the video for the same at dhir@adobe.com

    Thanks
    -puja.

  3. Send and Track never works.

    2 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Puja Dhir commented  · 

    Hi Kathryn Long,

    Thanks for posting the query. Can you help us with a few queries-

    1. Which application are you using Reader or Acrobat?

    2. Are you able to access your Document Cloud filelist? Or that shows "No Internet Connection" error message?

    3. Are you using any specialized environment like Citrix, etc

    4. It will be great if you could share a video of the entire workflow you are performing which asks you to Sign-in again and throws a "No Internet Connection" error message.

    Thanks
    -puja.

  4. Send & Track

    5 votes

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    10 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Puja Dhir commented  · 

    Hi,

    Thanks for posting the query. Can you help us with the following queries-

    1. Are you still facing the issue? If Yes, can you share a video performing the Create Link workflow which shows the error "Internal Server Error. An error occurred while connecting to service. Please try again later."

    2. Can you also share your Operating Systems details like version, etc to help us reproduce the issues at our end. Also please do mention if you are using any specified environment like Citrix, etc.

    Thanks
    -puja.

  5. Send & Track Personalized Invitations E-Mail

    4 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Puja Dhir commented  · 

    Hi Tim Morris,

    Thanks for writing in to us. We have raised a feature request for this at our end and is under review. I will get back to you once we have an update for this.

    Thanks
    -puja.