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3 votes
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ATC sign
commented
And now, yet again, we've lost access to Adobe Sign & the only supposed recourse is to YET AGAIN lose access to the document history by "archiving" the account. This time there wasn't even a change of license & everything was working fine for a couple of weeks until suddenly it wasn't. We'd sooner cancel everything than have to start over YET AGAIN. How do you expect customers to reliably use templates, web forms, etc if they have to start them over periodically?
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2 votes
An error occurred while saving the comment ATC sign
commented
We had a similar issue & ended up having to fix it ourselves by creating another account. Their tech support is so useless (no matter if you chat, email or even call month after month) that they told us at every turn that what we wanted to do was not possible, only for us to end up doing it ourselves. We are now actively looking at competitors in order to jump ship as soon as we find a suitable replacement.
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4 votesATC sign
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3 votes
Hello,
Thank you for your feedback. Could you please share more information about an issue? More detailed steps will help to understand the problem.
Thanks,
RobertATC sign
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3 votes
Thank you for your feedback, Debra. Could you please share more information about an issue? More detailed steps will help to understand the problem.
Thanks,
RobertATC sign
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Interestingly, I've received 2 emails from no-reply+acrobat@feedback-poweredby.uservoice.com (on Dec 20, 2021, 6:53 AM and now also Jan 12, 2022, 6:16 PM) from a "wandah | Admin" of the "Adobe Sign Team" replying here, but I see no such messages posted so I don't even know how I'm supposed to answer them. Can you guys not even get feedback right?