Adobe Sign loses access to document history whenever there is a license change
Your Adobe Sign product is a mess. Any time there is a change of license, access is lost to the previous documents on the account. The only way to expect any reliability is to never make any changes, including any possible upgrades.
ATC sign
shared this idea
-
ATC sign
commented
Interestingly, I've received 2 emails from no-reply+acrobat@feedback-poweredby.uservoice.com (on Dec 20, 2021, 6:53 AM and now also Jan 12, 2022, 6:16 PM) from a "wandah | Admin" of the "Adobe Sign Team" replying here, but I see no such messages posted so I don't even know how I'm supposed to answer them. Can you guys not even get feedback right?
-
James Olney LL
commented
I love you Kelley love you and love you are Q
-
ATC sign
commented
And now, yet again, we've lost access to Adobe Sign & the only supposed recourse is to YET AGAIN lose access to the document history by "archiving" the account. This time there wasn't even a change of license & everything was working fine for a couple of weeks until suddenly it wasn't. We'd sooner cancel everything than have to start over YET AGAIN. How do you expect customers to reliably use templates, web forms, etc if they have to start them over periodically?
-
AdminIgor Lukman
(Admin, Adobe)
commented
Hi,
Thank you for your feedback. I have reported your issue to Adobe Sign team and we'll do the best we can to solve this.
Thank you,
Igor from Adobe Sign team