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  1. 15 votes

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    9 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →

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    NA commented  · 

    I don't see how FireFox can be involved when I don't use FireFox? The processes that hold the file open are both Adobe executables present in C:\ProgramFiles (x86)>Adobe>Acrobat DC>Acrobat folder (and \AcroCEF sub-folder), as evidenced by Windows Resource Monitor indicating it is these processes that still have a handle on the PDF file that has been closed in Acrobat. When renamed (e.g. AdobeCollabSync-PEST.exe) so it can't run, the file-lock issue never occurs again until Adobe releases an update and the file is reinstated. So it's a constant game of disabling these pointless processes after every Adobe update just so I can use Acrobat like any other program without interference.

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    NA commented  · 

    I too have this problem, and this issue has plagued Acrobat for many years. External software cannot rewrite a PDF file even after the file has been closed in Acrobat. Even closing Acrobat itself does not always solve the issue. An examination in Windows Task Manager shows it is the processes AdobeCollabSync.exe and/or AcroCEF.exe that is/are keeping a handle on the file even after after it has been closed in Acrobat. Only ending these processes in Task Manager releases the lock on the PDF file and allows external software to delete/rewrite the PDF file.

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  2. 28 votes

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    Need Info  ·  14 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

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    NA supported this idea  · 
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    NA commented  · 

    This sounds similar to the issue that has plagued Acrobat DC (the full app) for many years through many iterations of Windows. In those situations, other software cannot rewrite a PDF file even after the file has been closed in Acrobat, with it being reported as still open. Even closing Acrobat itself does not always solve the issue. Windows Task Manager proves it is the processes AdobeCollabSync.exe and/or AcroCEF.exe (NOT Windows/Explorer processes) that is/are keeping a handle on the file even after it has been closed in Acrobat. Only ending these processes in Task Manager releases the lock on the PDF file and allows software to delete/rewrite the PDF file. Adobe - please sort out the historically dodgy file handling by Acrobat and its associated processes - the file-locking issue is YEARS old!

  3. 3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

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    NA commented  · 

    I too have this infuriating problem, and the issue has plagued Acrobat DC (the full app) for many years through many iterations of Windows. Other software cannot rewrite a PDF file even after the file has been closed in Acrobat. Even closing Acrobat itself does not always solve the issue. Windows Task Manager proves it is the processes AdobeCollabSync.exe and/or AcroCEF.exe that is/are keeping a handle on the file even after after it has been closed in Acrobat. Only ending these processes in Task Manager releases the lock on the PDF file and allows external software to delete/rewrite the PDF file. Please fix this amateur file handling issue and allow me to use Acrobat as a professional tool without it constantly spoiling my workflow!

    NA supported this idea  · 
  4. 17 votes

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    Hi,

    Sorry for the issue that you are facing here.

    Do you have Windows Explorer Preview turned on in your explorer window ? If yes, can you please try after switching the windows explorer off and see if that works fine ?
    Also Try to close the explorer window and then try and then try to do any operation on that file in a different exporer window
    Let me know further.

    Thanks
    Ayush Jain

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    NA commented  · 

    I too have this infuriating problem, and the issue has plagued Acrobat DC (the full app) for many years through many iterations of Windows. Other software cannot rewrite a PDF file even after the file has been closed in Acrobat. Even closing Acrobat itself does not always solve the issue. Windows Task Manager proves it is the processes AdobeCollabSync.exe and/or AcroCEF.exe that is/are keeping a handle on the file even after after it has been closed in Acrobat. Only ending these processes in Task Manager releases the lock on the PDF file and allows external software to delete/rewrite the PDF file. Please fix this amateur file handling issue and allow me to use Acrobat as a professional tool without it constantly spoiling my workflow!

    NA supported this idea  · 

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