Settings and activity
3 results found
-
2 votes
An error occurred while saving the comment 
Novem Group
supported this idea
·
-
2 votes
Hi Eve,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
An error occurred while saving the comment Novem Group
commented
I am aware that you can launch an eSign then back out then back out further to get back to something that actually works... just shocked that it's been MONTHS and it's still not functional.
Novem Group
supported this idea
·
-
2 votes
Hi Maria Noyola,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steops below,- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
An error occurred while saving the comment Novem Group
commented
Two months later and eSign is still trashed. You can now upload a document (yay!), but once you do (and you select the checkboxes next to both your eSign template and the uploaded document), your eSign template disappears. Adobe, this is crazy. It's been months.
Novem Group
supported this idea
·
I am able to upload a file to my eSign template, and to select both - however once the system moves forward, my eSign template has disappeared and only my uploaded documents remain.