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  1. Acrobat quit unexpectively

    3 votes

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    9 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Need Info  ·  Lovekesh garg responded

    Hi Bruno,

    Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

    Thanks.

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    Bruno commented  · 

    a new one today

    https://files.acrobat.com/a/preview/f4938a15-8c4d-4e15-9533-c140340e58a1

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    Bruno commented  · 

    the crash dump

    https://files.acrobat.com/a/preview/9d44832f-de84-4217-960f-2c561b7e7686

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    Bruno commented  · 

    For sure, here it is.
    For information, I 've just made the last update this morning
    Architecture: x86_64
    Build: 18.9.20044.251705
    AGM: 4.30.72
    CoolType: 5.14.5
    JP2K: 1.2.2.39492

    The report :

    Process: AdobeAcrobat [667]
    Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
    Identifier: com.adobe.Acrobat.Pro
    Version: 18.009.20044 (18.009.20044)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: AdobeAcrobat [667]
    User ID: 501

    Date/Time: 2017-11-15 11:38:45.209 +0100
    OS Version: Mac OS X 10.13.1 (17B48)
    Report Version: 12
    Anonymous UUID: 3EEE63F2-881A-5597-9A6A-47B3A61C59FD

    Time Awake Since Boot: 7700 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: EXC_I386_GPFLT
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [0]

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010dd827a7 0x10dced000 + 612263
    1 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010dd858a0 0x10dced000 + 624800
    2 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010dd859f3 0x10dced000 + 625139
    3 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010dd88b6d 0x10dced000 + 637805
    4 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e185894 0x10dced000 + 4819092
    5 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e17eb65 0x10dced000 + 4791141
    6 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e0f1d9d 0x10dced000 + 4214173
    7 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e2d861a 0x10dced000 + 6207002
    8 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e2d8405 0x10dced000 + 6206469
    9 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e2c58a4 0x10dced000 + 6129828
    10 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e2c55c8 0x10dced000 + 6129096
    11 com.adobe.AcrobatPlugin.PDDom 0x0000000109d51694 0x109cf1000 + 394900
    12 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfc90b 0x109cf1000 + 47371
    13 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfc96b 0x109cf1000 + 47467
    14 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfc752 0x109cf1000 + 46930
    15 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfcb5a 0x109cf1000 + 47962
    16 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfd225 0x109cf1000 + 49701
    17 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfe2bb 0x109cf1000 + 53947
    18 com.adobe.Acrobat.framework 0x0000000105166d78 0x103eae000 + 19631480
    19 com.adobe.Acrobat.framework 0x00000001051670f4 0x103eae000 + 19632372
    20 com.adobe.Acrobat.framework 0x0000000104024160 0x103eae000 + 1532256
    21 com.apple.Foundation 0x00007fff2f563b85 __NSFireDelayedPerform + 409
    22 com.apple.CoreFoundation 0x00007fff2d440464 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
    23 com.apple.CoreFoundation 0x00007fff2d4400e4 __CFRunLoopDoTimer + 1108
    24 com.apple.CoreFoundation 0x00007fff2d43fbda __CFRunLoopDoTimers + 346
    25 com.apple.CoreFoundation 0x00007fff2d4373ab __CFRunLoopRun + 2427
    26 com.apple.CoreFoundation 0x00007fff2d436797 CFRunLoopRunSpecific + 487
    27 com.apple.HIToolbox 0x00007fff2c74b866 RunCurrentEventLoopInMode + 286
    28 com.apple.HIToolbox 0x00007fff2c74b5d6 ReceiveNextEventCommon + 613
    29 com.apple.HIToolbox 0x00007fff2c74b354 _BlockUntilNextEventMatchingListInModeWithFilter + 64
    30 com.apple.AppKit 0x00007fff2aa48a23 _DPSNextEvent + 2085
    31 com.apple.AppKit 0x00007fff2b1dde6c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
    32 com.apple.AppKit 0x00007fff2aa3d831 -[NSApplication run] + 764
    33 com.adobe.Acrobat.framework 0x0000000103eb6429 0x103eae000 + 33833
    34 com.adobe.Acrobat.framework 0x0000000103eb4c4e RunAcrobat + 246
    35 com.adobe.Acrobat.Pro 0x0000000103ea9f47 main + 86
    36 libdyld.dylib 0x00007fff54ab7145 start + 1

    there's a lot more, can send you email.

    thks

    Bruno shared this idea  · 

  2. Adobe Acrobat Pro bug

    18 votes

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    Under review  ·  16 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Bruno supported this idea  ·