Hi Bruno

The crash logs do not help much and they are different and we are not able to come to a defined workflow using those.
Can you please share the workflows where you observe these crashes?
Some files on which the crash happens would also help.

Thanks
Vivek

a new one today

https://files.acrobat.com/a/preview/f4938a15-8c4d-4e15-9533-c140340e58a1

the crash dump

https://files.acrobat.com/a/preview/9d44832f-de84-4217-960f-2c561b7e7686

Hi Bruno,
Can you please share the information asked below.
Also, please share the full crash dump. You can use https://cloud.acrobat.com/send for the same.

Thanks.

Hi Bruno

As requested yesterday, can you share the steps which lead to this crash. Or if this is specific to some file/files, can you share those files?

Thanks
Vivek

Hi Bruno

Can you share the steps which lead to the crash? It would help us in trying to reproduce the issue locally.

Thanks

HI , I am facing the same issue with MAC os high sierra acrobat dc keeps quitting unexpectively.
and also if i manage to check the pdf , it prompts the file cannot be opened any longer.

For sure, here it is.
For information, I 've just made the last update this morning
Architecture: x86_64
Build: 18.9.20044.251705
AGM: 4.30.72
CoolType: 5.14.5
JP2K: 1.2.2.39492

The report :

Process: AdobeAcrobat [667]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 18.009.20044 (18.009.20044)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: AdobeAcrobat [667]
User ID: 501

Date/Time: 2017-11-15 11:38:45.209 +0100
OS Version: Mac OS X 10.13.1 (17B48)
Report Version: 12
Anonymous UUID: 3EEE63F2-881A-5597-9A6A-47B3A61C59FD

Time Awake Since Boot: 7700 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010dd827a7 0x10dced000 + 612263
1 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010dd858a0 0x10dced000 + 624800
2 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010dd859f3 0x10dced000 + 625139
3 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010dd88b6d 0x10dced000 + 637805
4 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e185894 0x10dced000 + 4819092
5 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e17eb65 0x10dced000 + 4791141
6 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e0f1d9d 0x10dced000 + 4214173
7 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e2d861a 0x10dced000 + 6207002
8 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e2d8405 0x10dced000 + 6206469
9 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e2c58a4 0x10dced000 + 6129828
10 com.adobe.AcrobatPlugin.MakeAccessible 0x000000010e2c55c8 0x10dced000 + 6129096
11 com.adobe.AcrobatPlugin.PDDom 0x0000000109d51694 0x109cf1000 + 394900
12 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfc90b 0x109cf1000 + 47371
13 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfc96b 0x109cf1000 + 47467
14 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfc752 0x109cf1000 + 46930
15 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfcb5a 0x109cf1000 + 47962
16 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfd225 0x109cf1000 + 49701
17 com.adobe.AcrobatPlugin.PDDom 0x0000000109cfe2bb 0x109cf1000 + 53947
18 com.adobe.Acrobat.framework 0x0000000105166d78 0x103eae000 + 19631480
19 com.adobe.Acrobat.framework 0x00000001051670f4 0x103eae000 + 19632372
20 com.adobe.Acrobat.framework 0x0000000104024160 0x103eae000 + 1532256
21 com.apple.Foundation 0x00007fff2f563b85 __NSFireDelayedPerform + 409
22 com.apple.CoreFoundation 0x00007fff2d440464 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
23 com.apple.CoreFoundation 0x00007fff2d4400e4 __CFRunLoopDoTimer + 1108
24 com.apple.CoreFoundation 0x00007fff2d43fbda __CFRunLoopDoTimers + 346
25 com.apple.CoreFoundation 0x00007fff2d4373ab __CFRunLoopRun + 2427
26 com.apple.CoreFoundation 0x00007fff2d436797 CFRunLoopRunSpecific + 487
27 com.apple.HIToolbox 0x00007fff2c74b866 RunCurrentEventLoopInMode + 286
28 com.apple.HIToolbox 0x00007fff2c74b5d6 ReceiveNextEventCommon + 613
29 com.apple.HIToolbox 0x00007fff2c74b354 _BlockUntilNextEventMatchingListInModeWithFilter + 64
30 com.apple.AppKit 0x00007fff2aa48a23 _DPSNextEvent + 2085
31 com.apple.AppKit 0x00007fff2b1dde6c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
32 com.apple.AppKit 0x00007fff2aa3d831 -[NSApplication run] + 764
33 com.adobe.Acrobat.framework 0x0000000103eb6429 0x103eae000 + 33833
34 com.adobe.Acrobat.framework 0x0000000103eb4c4e RunAcrobat + 246
35 com.adobe.Acrobat.Pro 0x0000000103ea9f47 main + 86
36 libdyld.dylib 0x00007fff54ab7145 start + 1

there's a lot more, can send you email.

thks

Hi Bruno,

Can you please provide the crash logs the next time you face this issue. Logs will help us to narrow this down.

Thanks for reporting.