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Adobe Acrobat Pro bug

When opening a pdf file on Adobe Acrobat Pro (and some other times, just after launching Adobe Acrobat Pro), the app occasionally stops working and the cursor turns to spinning rainbow for a few minutes. Sometimes (after a long while) the app resumes its functions, other times it does not and I'm forced to force-quit the application and re-launch it.

  1. Launch Adobe Acrobat Pro / Open a pdf file on Acrobat Pro
  2. Mac Pro (Late 2013) (OS X El Capitan Version 10.11.6)
  3. Proper Function
  4. Application crashes and / or freezes

Here is the report I'm getting when I force-quit the application (as an attached file).

21 votes

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Theodoros Niarchos shared this idea  ·   ·  Report…  ·  Admin →
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  • Laser Gal commented  ·   ·  Report

    This was originally posted in 2018 and still is listed as "under review". Is Adobe going to solve this?

  • Tracy Torres commented  ·   ·  Report

    This is really annoying. I get on the phone with adobe support, they say it is fixed. 10 minutes later it starts all over again. It says it is taking to long to read a file so I only get parts of my document, or it just hangs and spins. Please please fix this. This program is not cheap for the middle class gal working from home

  • Paul Gardella commented  ·   ·  Report

    Acrobat Pro suddenly won't print a PDF . Using latest version of Windows 11.
    Instead of printing, it attempts to save the document.

  • Allan commented  ·   ·  Report

    I'm having the same problems.

  • Petr Hadraba commented  ·   ·  Report

    Same here:

    macOS 10.14.4

    The beach-ball also appears during reading PDFs for the first time rendering Acrobat or Reader unusable for presentations. After the whole PDF is browsed page-by-page the UI gets responsive back again.

  • Anonymous commented  ·   ·  Report

    SAME thing happening to me.

    Architecture: x86_64
    Build: 15.17.20053.194476
    AGM: 4.30.65
    CoolType: 5.14.5
    JP2K: 1.2.2.36712

  • Diana commented  ·   ·  Report

    I'm on a brand new iMac Pro and have had to hard boot it 3+ times now because Acrobat freezes. I then try to force quit the app but it can't force quit and I can't restart my computer without a hard boot.

  • Lori commented  ·   ·  Report

    I have the same issue. I'm on a MAC and all applications are up to date. This started happening in the last Adobe Cloud app update.

  • Anonymous commented  ·   ·  Report

    Agreed. Adobe Acrobat Pro DC takes FOREVER to open and initialize the first time after reboot or when it's aged out of cache. I am only different than this problem because I am on Windows 10, but, the problem is the same. App freezes and takes up to a 2 minutes to recover.

  • AdminSumita (Software Engineer, Adobe) commented  ·   ·  Report

    Hi Theodoros,

    Are you still seeing the crash with latest Acrobat update (click on Help->Check for updates to update Acrobat to latest version)?
    If you are still seeing the issue, could you please share the latest crash log and version information, for further analysis.

    Thanks,
    Sumita

  • Theodoros Niarchos commented  ·   ·  Report

    Dear Varun,

    I cannot send attachments in a post comment (reply). Could you please provide me with an e-mail so that I can send you the problem report?

    Best regards,
    Theodoros Niarchos

  • AdminVarun_Vinayak (Admin, Adobe) commented  ·   ·  Report

    Hi Theodoros,
    We are looking into your issue. But it would greatly help us if you provide us the problem report with the latest update build i.e. 17.009.20044. So can you please provide us these?

    Thanks,
    Varun

  • Theodoros Niarchos commented  ·   ·  Report

    Dear Varun,

    We've updated Acrobat to version 17.009.20044, and the problem persists. We've noticed, however, that the problem occurs only when the computer is offline. When online, there doesn't seem to be any problems whatsoever.

    Unfortunately, the employees cannot have their computers online due to security reasons as instructed by our department's technical support.

    Is there any way to have Acrobat working perfectly without the need of an internet connection?

  • AdminVarun_Vinayak (Admin, Adobe) commented  ·   ·  Report

    Hi Theodoros,
    The Acrobat version as seen from the problem report given by you is 15.023.20056 whereas the latest version of Acrobat is 17.009.20044. So can you please to the latest version first and see if the problem persists or not.

    You can update by launch Acrobat-> from menu goto Help -> Check for Updates

    Also, if you want to confirm the Acrobat version, you can do so by launch Acrobat -> from menu go to "Acrobat Pro DC" -> "About Adobe Acrobat DC". The screen which comes now would show you the version number.

    Thanks,
    Varun

  • Theodoros Niarchos commented  ·   ·  Report

    Thank you for the reply.

    Our Acrobat is already up to date – we have the newest version installed.

    What else could be causing this problem?

    Best regards,
    Theodoros Niarchos

  • Anonymous commented  ·   ·  Report

    Hi,
    Could you please update your product to the latest version and let us know if it works then?
    (launch Acrobat-> from menu goto Help -> Check for Updates...)
    Thanks!