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106 results found

  1. Renewed membership yesterday but was charged 3 times instead of once. I believe this occurred because I my account kept showing expired

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Would you please contact Adobe Customer Care to check the status of your account?

    https://helpx.adobe.com/contact.html

    Unfortunately, we (the moderators/administrators of this user forum) do not have access to your account or purchase records.

    Sorry for any inconvenience.

  2. Adobe Acrobat read-only document on a PDF that is modificable

    2 votes

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    3 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    What's shown in your screenshot is an older version of Acrobat Reader.

    Would you please check the version of your Acrobat?

    1. Go to iOS Settings app.
    2. Select Adobe Acrobat.
    3. Check Version.

    The last compatible version of Acrobat for your iPad/iPhone running iOS 9.3.5 is *18.07.30*.

    You can go to the App Store app on your iPad/iPhone and find Acrobat. If it shows "UPDATE", please update your Acrobat to 18.07.30.

    Please let us know if Acrobat 18.07.30 works for you.

    Thank you.

  3. Unable to see the document cloud pdf

    2 votes

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    Resolved  ·  3 comments  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    "No, that is not the problem. I already have an account.
    But when I Open a document from document cloud, it seem to be empty, only appears a blank page"

    Please see the other post by the same user.

    https://acrobat.uservoice.com/forums/914680/suggestions/36967264

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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    To see your documents on your iPad/iPhone

    1. Tap "Files" in the bottom bar.
    2. On your iPad, tap "Document Cloud" in the left pane.
    OR
    On your iPhone, tap "< Locations" to go back to Locations, then tap "Document Cloud".
    3. Sign into Document Cloud (if you haven't signed in already).

    Please see the attached screenshots to the main post.

    Hope this helps.

  4. I have the Adobe acrobat pro for Student and teacher software on my pc , can I still edit the pdf file on my IPhone

    1 vote

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    Resolved  ·  5 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    There are two different software licensing models: perpetual and subscription.

    http://blogs.adobe.com/acrolaw/2015/05/a-new-way-to-buy-acrobat-dc-subscription/

    Your Acrobat Pro for Student and Teacher is a perpetual software model and does not have access to paid subscriptions for features such as Export PDF, Create PDF, Combine Files, Organize Pages, etc.

    You can still use basic features (such as adding comments, filing out form fields, adding signatures, printing, sharing copies of PDF documents) in Acrobat Reader on your iPhone/iPad for FREE.

    Hope this helps.

  5. Can not export file with PDF to email

    4 votes

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    2 comments  ·  Acrobat Reader for iOS » Creating or Exporting PDFs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    "Can not export file with PDF to email" - Are you trying to share a PDF document via email?

    1. Open the PDF document that you want to share.
    2. Tap the Share icon in the top bar.
    3. Tap "Share a Copy" at the bottom.
    4. Select a mail app of your choice: Apple Mail, Gmail, etc.

    Sign-in is not required to share a copy of the PDF document.

    Hope this helps. Please let us know if you meant something else.

  6. I was charged too much

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Would you please contact Adobe Customer Care?

    https://helpx.adobe.com/contact.html

    We (the moderators/administrators of this user forum) do not have access to your purchase records to handle your request.

    Sorry for the inconvenience.

  7. Photoshop

    2 votes

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Comment  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Please contact Adobe Customer Care to check the status of your account.

    https://helpx.adobe.com/contact.html

    Unfortunately, we (the moderators/administrators of this user forum) do not have access to your purchase records.

    Thank you.

  8. Sharing written remarks

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Collaborate  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Thank you for your inquiry.

    “sdílet vyrovnanou kopii“ in Czech is "Share a Flattened Copy" in English.

    Would you please take a look at the following document?

    https://acrobat.uservoice.com/knowledgebase/articles/1891918

    Sorry, we don't have the same document written in Czech. But hopefully, the screenshots will help you navigate through the UI.

    Thank you.

  9. Move

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    To move your documents that are locally stored on your iPad/iPhone or Document Cloud

    1. Tap "Files" in the bottom tab bar.
    2. Select a location: "On This iPhone/iPad" or "Document Cloud".
    3a. Tap "..." on an individual document and select "Move".
    OR
    3b. Tap "Select" in the upper-right corner, select multiple documents, tap the Move icon in the bottom bar.

    Please note that Move is not supported in the Home screen, where only documents (not folders) are shown in the order of last access date/time.

    Hope this helps.

  10. Hacked

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Handled outside this user forum

  11. How can I enable JavaScript debugger after acrobat is restarted in the ipad

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Acrobat Reader for iOS provides limited JavaScript support.

    Please take a look at the following document.

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Mobile/iosapi/index.html

    Unfortunately, we have no immediate plan to enable JavaScript debugger in Acrobat Reader for iOS.

    Sorry for the inconvenience.

  12. Have access to Creative Cloud files in Arobat app

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » File List and User Interface  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Unfortunately, Creative Cloud Connector has been removed from Document Cloud on September, 2018.

    Please take a look at the following document for more details.

    https://helpx.adobe.com/document-cloud/kb/creative-cloud-connector-removed.html

    Sorry for any inconvenience caused.

  13. Won’t login on other device

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Organizing or Combining PDFs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Please take a look at the following document to troubleshoot sign-in issues.

    https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

    Hope this helps.

  14. I just paid 32.99/year but clicked on wrong thing. I’d like to purchase something else. Is it possible to switch credit as just completed

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Creating or Exporting PDFs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    This user forum is intended for feature requests and bug reports.

    We (the user forum moderators/administrators) do not have access to your subscription purchase record to make changes.

    Would you please contact Adobe Customer Care?

    https://helpx.adobe.com/contact.html

    Sorry for the inconvenience.

  15. Reader Extended Docs - Unable to draw

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    We just released Acrobat Reader 19.03.00 (containing the fix for the commenting tool bug with Reader Extended PDFs) to the App Store.

    Your bug description about Reader Extended PDFs was extremely helpful.

    Would you please update to 19.03.00 and let us know if it works for you?

    Thank you very much for your help!

  16. Purchase successful. Activating feature. Please wait

    5 votes

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    Resolved  ·  6 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Would you please try the following steps to restore purchase(s)?

    1. Tap Home in the bottom tab bar.
    2. Tap the profile icon (the second icon from the right) in the top bar.
    3. Tap “Plans & Products”.
    4. Tap "Restore Purchases".

    Please see the attached screenshot and let us know if it works for you.

    Thank you.

  17. Can’t delete recent files from “... More Locations” tab

    2 votes

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hello,

    Thank you for reaching out.

    The screenshot that you attached to the post shows the iOS (not Acrobat) file browser showing Recent.

    In the Recent screen, you cannot perform file operations such as Delete, Duplicate, Move, etc.

    To delete files that are stored on other cloud storage (such as iCloud Drive)

    1. Launch Apple's "Files" app on your iPad/iPhone.
    2. Select a location (e.g. iCloud Drive).
    3. Tap *Browse* in the bottom bar.
    4. Tap Select in the upper-right corner.
    5. Select files to delete.
    6. Tap Delete in the bottom bar.

    Alternatively, you can launch the cloud storage app directly and delete files in the app.

    Hope this helps.

  18. Mobile app JavaScript doesn’t work to insert photo into document

    2 votes

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    Acrobat Reader mobile apps for iOS and Android provide limited support for JavaScript.

    Please take a look at the following online document for supported JavaScript APIs.

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Mobile/iosapi/index.html

    Thank you.

  19. Quero cancelar minha assinatura

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » Creating or Exporting PDFs  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Wis

    Para cancelar a subscrição que adquiriu da Apple

    https://support.apple.com/pt-pt/HT202039

    ou solicite um reembolso da Apple

    https://support.apple.com/pt-pt/HT204084

    Espero que isso ajude.

  20. Incompatible

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » Collaborate  ·  Admin →
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    AdminiOSDeveloperCK (Software Engineer, Adobe) commented  · 

    Hi,

    The operating system requirement for the latest version (19.xx.xx) of Acrobat Reader for iPhone and iPad is iOS 11.2 or newer.

    However, you can download the *last compatible version* of Acrobat Reader from the App Store.

    The trick is to use the existing Apple ID that is associated with the older versions of Acrobat Reader to download and install the last compatible version from the "Purchased" section of the App Store app on an iPhone/iPad.

    1. Go to iOS Settings.
    2. Tap "iTunes & App Store".
    3. Tap "Apple ID".
    4. Tap "Sign Out".
    5. Sign in with the Apple ID that was previously used to download the older version of Acrobat Reader.
    6. Open the App Store app.
    7. Tap your profile icon.
    8. Tap Purchased.
    9. Find Acrobat Reader in the purchased list.
    10. Download Acrobat Reader.

    Hope this helps.

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