Judith A Reynolds 311 Valleyview Dr/Wildwood Estates II, Lawton, OK 73507-8130

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    I was charged $119 for one yr. for my laptop’s PDF Pack. All prior reminders for this which is on auto-pay stated this Pack would stay the same at $69.99/yr. l contacted an online Chat. Due to wait and remarks I said cancel all. Rep stated would get back $100 00. I received email if I wanted to reactivate, which I tried to do but they refused my email reply because I had earlier said cancel. They sent data used for creative cloud stating do not authorize refunds on yearly paid—I spoke of PDF Pack only. No one will help. If they will refund over charge I would like to reactivate my account. Why are they so mean? I was suppoed to have access tthru creative cloud to my files. HELP

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