Logging In/Out Bug
I have the newest version and was hoping that this would be fixed with it. If I leave the app for even a second, I get logged out and the app treats me as a new person after logging in (showing tutorial, etc). I've used this app for years now, and originally I could have left the app for days and still be able to pick up where I left off. Now, I answer a call and have to completely start over. If this isn't fixed soon, you're going to lose a loyal customer.
Sarah Tidwell
shared this idea
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AdminSakshi Jain
(Admin, Adobe)
commented
We are sorry for the experience you had with Acrobat Reader. Could you please provide us Device Name, OS version and Acrobat Reader app version you are using?
Also, could you please try to do sign in once after removing the Adobe Account from device settings.You can remove the same by using the following steps-
Open device settings >Accounts->Tap on Adobe Account->Tap on Remove account.Thanks,
Adobe Acrobat Team -
Sarah Tidwell
commented
Device- ZTE BLade ZMax
OS- 7.1.1
App version- 18.3, I believe? I updated it yesterday, but this happened in the previous version as well.
I tried removing and signing in again after removing the account, uninstalling and reinstalling, and using another account, but nothing's changed. I log in with my Adobe ID, if that had any impact on the issue -
AdminSakshi Jain
(Admin, Adobe)
commented
We are sorry for the experience you had with Acrobat Reader. Could you please provide us Device Name, OS version and Acrobat Reader app version you are using?
Also, could you please try to do sign in once after removing the Adobe Account from device settings.You can remove the same by using the following steps-
Open device settings >Accounts->Tap on Adobe Account->Tap on Remove account.Thanks,
Adobe Acrobat Team