To change a password you send a code to an email address. When I go to the email address and get the code I cannot get back to the original screen. It is gone. I had to get a second old telephone that had Internet access in order to go into the email account to come back to this 1st phone to put in the code . Had I not had 2 instruments to accomplish this I would never have been able to get back into Adobe. Please resolve this problem