Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


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  1. 1 vote

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  2. Cant convert PDF to docx

    I WILL RATE YOU WITH BAD RATE!!!!

    PLEASE, SOLVE MY PROBLEM ITS URGENT.
    ,, Unable to process request
    Please contact customer support for help. "
    I CAN'T CONVERT MY DOCUMENTS FROM PDF TO WordDocument

    1 vote

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    Thanks for using Acrobat Web and apology for any inconvenience caused. You are seeing this error since acrobat web is currently not available in your region.

    Regards,
    Shweta

  3. Kündigung

    Wieso kann man ihre Produkte nirgendwo löschen? Die man nicht braucht ? Ich habe versucht anzurufen aber Sie sprechen 🗣 nur englisch
    MarionGatz

    1 vote

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    Resolved  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Cancel plan not found on website and no one answers the telephone

    I am not using this plan enough to justify this monthly fee.
    I was not able to find how to cancel my plan online.
    I was not able to reach anyone at the phone number listed on this monthly charge.

    PLEASE stop charging my Credit card for this monthly plan.

    1 vote

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Great Customer Experience

    Thank you Sumit for helping me solve my issue with my Adobe Pro DC account. Your support was impressive and timely

    1 vote

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    Resolved  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Delete option

    Can I delete documents?

    1 vote

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  7. File Downloads (.zip)

    The old document cloud allowed for multiple files to be downloaded via .zip folder. I would like to have that capability back.

    1 vote

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    Resolved  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  8. can't able to download Adobe app

    Sir,
    Can't able to download the Adobe app on my PC.
    My e mail ID is also verified. Please send me a link for it -If you can.
    My email 🆔 is -ravithakore@outlook.com
    THANKS.

    2 votes

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    Resolved  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  9. How do I switch languages on this site?

    Because I have a Japanese e-mail address, everything on this site is in Japanese. How can a switch the language to English?

    1 vote

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    Resolved  ·  cfrench responded

    To change your language, sign in to https://documentcloud.adobe.com/link/home/. Click on your account icon (just to the right of the bell). Then choose Settings (the first option you can select). You can pick your preferred language under User Locale (the first option at the top of the dialog).

  10. Отменить подписку

    Номер заказа: ADB048270126RU
    Дата заказа: 21 декабря 2018 г. Как отменить подписку.

    1 vote

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  11. send and track

    where do I find the send and track tool

    1 vote

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    Resolved  ·  cfrench responded

    The Send and Track features are now part of Sharing files for viewing. You can share new files starting from the “Share Files” tool at https://documentcloud.adobe.com/link/home/. You’ll find files you’ve previously shared under Shared – For Viewing on the left side.

  12. Adobe Acrobat Pro DC hängt sich auf

    Adobe Acrobat DC hängt sich seit dem letzten Update ständig auf "Keine Rückmeldung" und ist unerträglich langsam.

    1 vote

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Resolved  ·  cfrench responded

    We’ve made some improvements to the upload speeds let us know if you’ve noticed improvements.

    Wir haben einige Verbesserungen bei den Upload-Geschwindigkeiten vorgenommen. Teilen Sie uns mit, wenn Sie Verbesserungen festgestellt haben.

  13. why is adobe post upgrade so slow????

    Ever since the Adobe was updated, it moves at a snail's pace. Why is that? I have Adobe Acrobat DC

    1 vote

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    Resolved  ·  cfrench responded

    We’ve resolved an issue that was affecting the uploading of large files.

  14. I hate this update

    This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was…

    9 votes

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  15. HORRIBLE NEW DESIGN!!!

    ITS HORRENDOUS! Its insane how horrible this product is. i HAD BARELY LEARNT WHERE TO FIND MY FILES UNDER THE "MANAGE" TAB. now all of that is gone, without notice! in the new interface, you dont even know who is the one that has signed the document. You should be ashamed with this product. I cant wait to move on.

    8 votes

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  16. CUSTOMER FEEDBACK

    It is obvious that there is overwhelming, unanimous, disapproval of the new Adobe Sign layout. I have yet to see a positive comment regarding the new layout.

    Adobe, for once, can you please accept the customer feedback proclaimed so loudly across these boards and let us go back to the old version/view? At least give us the option to do so and you can continue testing this new style for those that actually want it.

    You tried and you meant well, but it was not received well, to say the least. If you can revert, we can forgive.

    This is…

    9 votes

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    Resolved  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  17. New Update is TERRIBLE

    The new update hinders my experience and makes it harder to navigate through Adobe Sign. The singed and unsigned documents are no longer seperated and I can no longer search through my documents. I also can't find my templates in this new update as well. Please fix this issue as it is no longer helpful with this new update.

    21 votes

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  18. New adobe sign AWFUL

    New Adobe Sign UI is awful. Added no new functionality, and made everything much less organized and harder to navigate. Please go back to the old! Don't fix something that is not broken. I can't even figure out how to send a reminder...

    36 votes

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  19. HATE this new version

    You can improve by giving us the older version back!! This new version is complicated and messy looking. How can I download the previous version????

    23 votes

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  20. TERRIBLE NEW LAYOUT - PLEASE REVERT

    TERRIBLE LAYOUT - CANNOT SEE EMAIL ADDRESS FOR WHAT FILE WAS SENT!! THIS IS CRITICAL!! I SHOULD NAME EVERY FILE BASED ON THE RECIPIENT FROM NOW ON?? WHY IS IT YOU CANNOT COMPREHEND THE NEEDS OF YOUR CUSTOMERS? Attractive layouts do nothing is work flow is impeded. This was a terrible terrible mistake on your part. Please fix ASAP.

    33 votes

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