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28 results found

  1. Poor Convertion

    Convertion of the document was poorly done,unhelpful

    1 vote

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  2. Please don't hang up on your customers.

    I was hung up on in chat. See attached. This is frustrating and unprofessional. It only furthers my dislike for your company and your products.

    1 vote

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  3. Delete Account Information

    Please close this account. I thought it was a free, but limited abilities. What a come on!

    1 vote

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    HI Lily,


    Thanks for reaching out and apology for any trouble caused. 

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Thanks,

    Acrobat Web team

  4. PLan wont switch even afte paying

    This just keep pulling up my PDF Pack Plan, but I hve a Pro plan that I want to access

    1 vote

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  5. Kündigung

    Wieso kann man ihre Produkte nirgendwo löschen? Die man nicht braucht ? Ich habe versucht anzurufen aber Sie sprechen 🗣 nur englisch
    MarionGatz

    1 vote

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  6. 1 vote

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  7. Cant convert PDF to docx

    I WILL RATE YOU WITH BAD RATE!!!!

    PLEASE, SOLVE MY PROBLEM ITS URGENT.
    ,, Unable to process request
    Please contact customer support for help. "
    I CAN'T CONVERT MY DOCUMENTS FROM PDF TO WordDocument

    1 vote

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    Thanks for using Acrobat Web and apology for any inconvenience caused. You are seeing this error since acrobat web is currently not available in your region.

    Regards,
    Shweta

  8. Cancel plan not found on website and no one answers the telephone

    I am not using this plan enough to justify this monthly fee.
    I was not able to find how to cancel my plan online.
    I was not able to reach anyone at the phone number listed on this monthly charge.

    PLEASE stop charging my Credit card for this monthly plan.

    1 vote

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  9. Great Customer Experience

    Thank you Sumit for helping me solve my issue with my Adobe Pro DC account. Your support was impressive and timely

    1 vote

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  10. New UI is terrible. Thanks, I hate it.

    This new layout is dumb.

    All it shows it "Recent" Documents. There are few ways to filter. there is no advanced search to find specific documents. there is no browse feature.

    Thanks, I hate it.

    54 votes

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    Resolved  ·  11 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Revert Back to the old layout!

    This new layout is so much more difficult to use. Horrible decision on your part. You can not type in the template field, can only upload a file and can't change the customer info in this view. You also cant not see everything clearly on one page. GO BACK TO THE LAST LAYOUT!!! PLEASE!!!

    33 votes

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  12. New adobe sign AWFUL

    New Adobe Sign UI is awful. Added no new functionality, and made everything much less organized and harder to navigate. Please go back to the old! Don't fix something that is not broken. I can't even figure out how to send a reminder...

    36 votes

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  13. TERRIBLE NEW LAYOUT - PLEASE REVERT

    TERRIBLE LAYOUT - CANNOT SEE EMAIL ADDRESS FOR WHAT FILE WAS SENT!! THIS IS CRITICAL!! I SHOULD NAME EVERY FILE BASED ON THE RECIPIENT FROM NOW ON?? WHY IS IT YOU CANNOT COMPREHEND THE NEEDS OF YOUR CUSTOMERS? Attractive layouts do nothing is work flow is impeded. This was a terrible terrible mistake on your part. Please fix ASAP.

    33 votes

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  14. HATE new format

    This new format is TERRIBLE!!! Now agreements are buried down in the list instead of categorized by out for signature, completed, or waiting for my signature. It took 3 extra steps to get to the document history. HATE IT.

    27 votes

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  15. new layout?

    this is an absolutely horrible new layout - cannot see names or easily access my files. did you even both to notify people and we missed that email or did you just dump this on us on a Monday morning?

    21 votes

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  16. New Update is TERRIBLE

    The new update hinders my experience and makes it harder to navigate through Adobe Sign. The singed and unsigned documents are no longer seperated and I can no longer search through my documents. I also can't find my templates in this new update as well. Please fix this issue as it is no longer helpful with this new update.

    21 votes

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  17. HATE this new version

    You can improve by giving us the older version back!! This new version is complicated and messy looking. How can I download the previous version????

    23 votes

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  18. File Downloads (.zip)

    The old document cloud allowed for multiple files to be downloaded via .zip folder. I would like to have that capability back.

    1 vote

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  19. CUSTOMER FEEDBACK

    It is obvious that there is overwhelming, unanimous, disapproval of the new Adobe Sign layout. I have yet to see a positive comment regarding the new layout.

    Adobe, for once, can you please accept the customer feedback proclaimed so loudly across these boards and let us go back to the old version/view? At least give us the option to do so and you can continue testing this new style for those that actually want it.

    You tried and you meant well, but it was not received well, to say the least. If you can revert, we can forgive.

    This is…

    9 votes

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  20. Delete option

    Can I delete documents?

    1 vote

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