Settings and activity
67 results found
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1 vote
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment 
AdminJennifer Vu
(Admin, Adobe)
commented
Hello Ron,
Thanks for reaching out and sorry for your inconvenience.
Would you be so kind to send us the documents you were having issues with? And if possible please tell us the path you have defined to save documents in your browser and the actual path where the document is downloaded.
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Chad,
Thanks for reaching out and sorry for your inconvenience. Could you please let us know more details about your issue? Do you get any error messages, what does the message say? Also could you please let us know which subscription you are currently on.
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Brendan,
Thanks for reaching out and sorry for your inconvenience. Could you please let us know more details about your issue? Do you get any error messages, what does the message say? Also could you please let us know which subscription you are currently on.
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Nellisa,
Thank you for signing up for 7 day free trial of Acrobat Pro and trying out all the conversion tools.
Convert PDF to Word is a premium feature, please check out other subscription plans
https://www.adobe.com/acrobat/pricing/compare-versions.htmlThank you, Adobe Acrobat Web team
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Midalia, testing feedback received :)
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Kelly,
Thank you for reaching out. It's always a good idea to update your email and phone number if you've recently experienced fraudulent activity on your devices. At Adobe, security and customer privacy are our top priorities. Rest assured that your filesin Document Cloud are safely and securely handled by Adobe servers.Adobe Acrobat Web team
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
hi Jen,
Thanks for reaching out and sorry for inconvenience. Protect PDF is a premium feature. You can sign up for 7 day free trial of Acrobat Pro to try out all the tools.Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Brian,
Thanks for reaching out and sorry for inconvenience. Could you please let us know more details about your issue, what does the message say? Also could you please let us know which subscription you are currently on.
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Craig
We are sorry you are experiencing trouble with this feature. Could you provide more information about it?
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Tekleweyn
We are sorry you are experiencing trouble with this feature. Could you provide more information about it?
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Tahnee,
Thanks for reaching out and sorry for inconvenience and thanks for sharing file with us. Could you please add more details, are you seeing any errors on page? Are you seeing this issue only on provided file?
We just tried compressing your file and we were able to compress it to 7.9 MB from 27 MB. We can investigate further once we have more details.
Thanks -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Christine,
Thanks for reaching out and sorry for inconvenience. Users can do limited compressions without creating account or providing credit card details here (https://www.adobe.com/acrobat/online/compress-pdf.html). If you want to do multiple compressions in a day we provide different plans which includes different capabilities.
Here are the plan details with which plan includes which features https://www.adobe.com/acrobat/reader/upgrade-pricing.html
Please reach out to us if you need more details with subscription plans.
Thanks -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thanks for reaching out and sorry for inconvenience. We appreciate your suggestion, we are always trying to improve our products to simplify and add new capabilities. Could you please add details of what workflow you were trying to achieve here, we will discuss with teams to simplify it?
Thanks -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thanks for reaching out and sorry for inconvenience. Free users have limited transactions per day. We provide different plans which includes different capabilities. For PDF to JPG, we do have export PDF plan, which will include converting PDFs to different formats with no limits.
Here are the plan details with which plan includes which features https://www.adobe.com/acrobat/reader/upgrade-pricing.html
Please reach out to us if you need more details with subscription plans.
Thanks -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Jared,
Thanks for reaching out and sorry for inconvenience. Could you please add some more details, is this happening only for particular file or all files.
Could you please send us the file that you are having issue with.
Thanks -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Basma,
Thanks for reaching out and sorry for inconvenience. Could you please add some more details, what exactly you would need help with. If you add want to add cover page, we have capability to do that using "Stylize this page" with our Acrobat Pro subscription.
Steps:
1. Open desired PDF file for viewing
2. On left side panel, click on Stylize this PDF
3. This will take you to Adobe Express and from here you can add/edit different cover pages
Thanks -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Sadie,
Thanks for reaching out and sorry for inconvenience. Could you please add more details, what error you see when you try to extract pages
Is it possible for you to share screenshot of error dialog that you see.
Thanks -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Rachel,
Thanks for reaching out and sorry for inconvenience. Do you see any errors? Is it possible for you to share file with us that you are trying to upload. -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Joshua,
Thanks for reaching out and sorry for inconvenience. Free user is limited to 2 transactions per day. We provide different plans which includes different capabilities. For exporting PDF we have "Adobe Acrobat Export PDF" subscription.
Here are the plan details with which plan includes which features https://www.adobe.com/acrobat/reader/upgrade-pricing.html
Thanks
Hello Kevin,
Thanks for reaching out and sorry for your inconvenience.
Could you please provide more details so we can help you trouble shoot whether it's file specific, network or subscription issue:
1. Does it happen to a specific file only when delete/insert or any files?
2. Could you try the same using Combine feature https://acrobat.adobe.com/link/acrobat/combine-pdf/?
3. Please share the test file (if not confidential) for our team to triage
Thank you,
Adobe Acrobat Web team