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26 results found

  1. 20230511

    1 vote

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    Resolved  ·  1 comment  ·  Adobe Acrobat for Google Drive » Create PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for using CreatePDF on Google Drive. We really appreciate your provide feedback :)

    Adobe Acrobat Web team

  2. good

    1 vote

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    Resolved  ·  1 comment  ·  Adobe Acrobat for Google Drive » Combine Files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you, Abby, for subscribing and providing very positive feedback. We are very happy to hear that.

    Adobe Acrobat Web team

  3. Adobe scans are connected inside one document file

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Web » Upload and Organize files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for reaching out.
    Yes, you can separate the PDF document into multiple files as your choice using our free frictionless Split feature
    https://www.adobe.com/acrobat/online/split-pdf.html

    And full Split feature in Acrobat web after signing in
    https://acrobat.adobe.com/link/acrobat/split-pdf/

  4. Negative

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    We're sorry to hear that you lost all of your progress on your file. Losing work can be incredibly frustrating, especially after spending a lot of time on it. Unfortunately, if you did not save the document prior to the application crashing, it may be difficult or impossible to recover the file.
    In the future, it’s always a good idea to save your work frequently to avoid losing progress. The application has Auto Save functionality where it saves information every few minutes and the user can also do CMD/CNTRL + S to manually save their work.
    Additionally, we have also requested a new feature that would add an explicit save button for users in Acrobat Web, allowing them to manually save their work at any time. This would further enhance the user experience and provide greater peace of mind, in addition to the existing autosave feature.

  5. lost all my progress

    1 vote

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    Under review  ·  1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    We're sorry to hear that you lost all of your progress on your CV. Losing work can be incredibly frustrating, especially after spending a lot of time on it. Unfortunately, if you did not save the document prior to the application crashing, it may be difficult or impossible to recover the file.
    In the future, it’s always a good idea to save your work frequently to avoid losing progress. The application has Auto Save functionality where it saves information every few minutes and the user can also do CMD/CNTRL + S to manually save their work. Additionally, we have also requested a new feature that would add an explicit save button for users in Acrobat Web, allowing them to manually save their work at any time. This would further enhance the user experience and provide greater peace of mind, in addition to the existing autosave feature.

  6. IT SUCKS

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    We are sorry to hear that you are experiencing inconvenience while using our Acrobat product. It seems you landed on Acrobat Home from Chrome Extension touchpoint. If you have any issue accessing the extension or the Acrobat Web Experience we recommend referring to our user guide, which can be found at the following link https://helpx.adobe.com/acrobat/user-guide.html. Also, please let us know if you are experiencing any difficulties with specific workflows so that we can assist you in fully utilizing the software.

  7. HATE

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    We are sorry to hear that you are experiencing inconvenience while using our Acrobat product. It seems you landed on Acrobat Home from Chrome Extension touchpoint. If you have any issue accessing the extension or the Acrobat Web Experience we recommend referring to our user guide, which can be found at the following link https://helpx.adobe.com/acrobat/user-guide.html. Also, please let us know if you are experiencing any difficulties with specific workflows so that we can assist you in fully utilizing the software.

  8. Features no available

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for your feedback. Could you please more specific which tools do you prefer to that only in Chrome but not in Adobe desktop?

  9. Combine files and chat help not working

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for your reaching out. We apologize for the inconvenience. Please provide us your subscription type and screen shot of error messages, we can help trouble shoot.

    Adobe Acrobat Web team

  10. Emergency housing documents

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Organize Pages  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Cara,

    What these documents are for?

  11. Reselect, selected things

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Upload and Organize files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for your feedback. Esc key is commonly used to deselect/cancel out selected object.. could you please give us some examples of which organize tools you use and workflow usage in this case?

  12. Not saving PDF after inserting a new page

    1 vote

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    Need Info  ·  2 comments  ·  Acrobat Web » Upload and Organize files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Could you please provide more details so we can help you trouble shoot whether it's file specific, net work or subscription issue:
    1. Does it happen to a specific file only when delete/insert or any files?
    2. Could you try the same using Combine feature https://acrobat.adobe.com/link/acrobat/combine-pdf/?
    3. Please share the test file (if not confidential) for our team to triage

    Thank you,
    Adobe Acrobat Web

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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Sorry for the inconvenience. Are you able refresh the browser and retry inserting page with the same file?

    Acrobat web team

  13. Wors than Apple free Preview

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for your feedback. From the provided URL, we notice that you were in the log out state, please try to sign in to Acrobat web with your subscription account and let us know if problem is resolved.

    Adobe Acrobat team

  14. SLOW GLITCHY

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Create PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Samantha,
    Sorry for the inconvenience and thank you for reaching out.
    Do you see any error while performing task? Is it possible for you to share more details on what actions you performed so that we can investigate further?

    Thank you
    Adobe Acrobat Web team

  15. Hebrew text deleted when download

    1 vote

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    Under review  ·  3 comments  ·  Acrobat Web » Export PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Yarin,
    Sorry for the inconvenience and thank you for your feedback.
    We will investigate it.

    Thank you
    Adobe Acrobat Web team

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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Yarin,
    Sorry for the inconvenience and thank you for your feedback.
    We will investigate it.

    Thank you
    Adobe Acrobat Web team

  16. crashes frequently

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Stephanie,
    Thank you for reaching out.
    Are you seeing any error before it crashes. Is it possible for you to share files which you were not able to combine.

    Thank you
    Adobe Acrobat Web team

  17. Complaint

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Share files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for reaching out and reporting the issue. In order to investigate further, could you please share the sample documents and error message when attempt to split the files?

    Adobe Acrobat WebTeam

  18. Convert PDF to Excel

    2 votes

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    0 comments  ·  Acrobat Web » Other  ·  Admin →
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    Gathering Feedback  ·  AdminJennifer Vu (Admin, Adobe) responded

    Thank you for reaching out. Have you tried the "Open in Excel" feature after converting your PDF to Excel file format for better viewing experience? 

    Please see attached screen captures.


     Regards, 

    Jennifer 

    Acrobat Web Team

  19. Won't convert to PDF.

    28 votes

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    1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Kenneth,

    Thanks for sharing your feedback. Is it possible to share the sample document files that did not convert to triage?

    Regards,
    Jennifer

  20. Bad Conversion from PDF to Excel with new version

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Ganesh,

    Thanks for reaching out and reporting the problem with converting to Excel. In order to further debug this, please share the original file. You can send me the file on jvu@adobe.com as well.

    Best regards,
    Jennifer

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