Settings and activity
72 results found
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1 vote
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment 
AdminJennifer Vu
(Admin, Adobe)
commented
Hi Justine,
Thank you for reporting the issue with the download tool. The Acrobat team has promptly addressed the bug and deployed the fix. Please try again, and the download feature from the viewer should now work properly.If you encounter any other issues, feel free to reach out.
Adobe Acrobat Team
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thanks for reaching out and apology for the inconvenience. Please let us know the issues you are seeing, so we can triage and provide solution.
To convert, you only need to select 'Convert JPG to PDF' and drag/drop any JPG(s) from your locale devices into the dropzone.Adobe Acrobat Team
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Eddie,
Thank you for reaching out to us regarding your concern about the additional cost for the AI Assistant subscription package.
We would like to suggest that you recommend friends and students take advantage of our 7-day free trial promotion for both Acrobat Pro/Standard and the AI Assistant. You can find more details here:
https://www.adobe.com/acrobat/generative-ai-pdf.htmlWe sincerely appreciate your loyalty as a valued Adobe customer for 25 years.
Adobe Acrobat Team
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Verna,
Thank you for contacting us.Here are the steps to delete files:
* On the homepage, in the list of recent files, select the checkbox next to the file(s) you wish to delete.
* This will open a side panel where you'll find the option to delete the selected files.Steps to sort documents:
* From the top menu, select "Documents."
* This will take you to the documents page, where all your documents will be listed.
* Click on the column header "Name" to sort the documents alphabetically by title.
* Click on the "Modified" column header for options to sort by name, modification date, or the date added.Feel free to contact us if you need further assistance.
Thank you. -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Kevin,
Thanks for reaching out and sorry for your inconvenience.
Could you please provide more details so we can help you trouble shoot whether it's file specific, network or subscription issue:
1. Does it happen to a specific file only when delete/insert or any files?
2. Could you try the same using Combine feature https://acrobat.adobe.com/link/acrobat/combine-pdf/?
3. Please share the test file (if not confidential) for our team to triageThank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Ron,
Thanks for reaching out and sorry for your inconvenience.
Would you be so kind to send us the documents you were having issues with? And if possible please tell us the path you have defined to save documents in your browser and the actual path where the document is downloaded.
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Chad,
Thanks for reaching out and sorry for your inconvenience. Could you please let us know more details about your issue? Do you get any error messages, what does the message say? Also could you please let us know which subscription you are currently on.
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Brendan,
Thanks for reaching out and sorry for your inconvenience. Could you please let us know more details about your issue? Do you get any error messages, what does the message say? Also could you please let us know which subscription you are currently on.
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Nellisa,
Thank you for signing up for 7 day free trial of Acrobat Pro and trying out all the conversion tools.
Convert PDF to Word is a premium feature, please check out other subscription plans
https://www.adobe.com/acrobat/pricing/compare-versions.htmlThank you, Adobe Acrobat Web team
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Midalia, testing feedback received :)
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hi Kelly,
Thank you for reaching out. It's always a good idea to update your email and phone number if you've recently experienced fraudulent activity on your devices. At Adobe, security and customer privacy are our top priorities. Rest assured that your filesin Document Cloud are safely and securely handled by Adobe servers.Adobe Acrobat Web team
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1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
hi Jen,
Thanks for reaching out and sorry for inconvenience. Protect PDF is a premium feature. You can sign up for 7 day free trial of Acrobat Pro to try out all the tools.Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Brian,
Thanks for reaching out and sorry for inconvenience. Could you please let us know more details about your issue, what does the message say? Also could you please let us know which subscription you are currently on.
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Craig
We are sorry you are experiencing trouble with this feature. Could you provide more information about it?
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Tekleweyn
We are sorry you are experiencing trouble with this feature. Could you provide more information about it?
Thank you,
Adobe Acrobat Web team -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Tahnee,
Thanks for reaching out and sorry for inconvenience and thanks for sharing file with us. Could you please add more details, are you seeing any errors on page? Are you seeing this issue only on provided file?
We just tried compressing your file and we were able to compress it to 7.9 MB from 27 MB. We can investigate further once we have more details.
Thanks -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Hello Christine,
Thanks for reaching out and sorry for inconvenience. Users can do limited compressions without creating account or providing credit card details here (https://www.adobe.com/acrobat/online/compress-pdf.html). If you want to do multiple compressions in a day we provide different plans which includes different capabilities.
Here are the plan details with which plan includes which features https://www.adobe.com/acrobat/reader/upgrade-pricing.html
Please reach out to us if you need more details with subscription plans.
Thanks -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thanks for reaching out and sorry for inconvenience. We appreciate your suggestion, we are always trying to improve our products to simplify and add new capabilities. Could you please add details of what workflow you were trying to achieve here, we will discuss with teams to simplify it?
Thanks -
1 vote
An error occurred while saving the comment AdminJennifer Vu
(Admin, Adobe)
commented
Thanks for reaching out and sorry for inconvenience. Free users have limited transactions per day. We provide different plans which includes different capabilities. For PDF to JPG, we do have export PDF plan, which will include converting PDFs to different formats with no limits.
Here are the plan details with which plan includes which features https://www.adobe.com/acrobat/reader/upgrade-pricing.html
Please reach out to us if you need more details with subscription plans.
Thanks
Hi Kristin,
Thank you for reporting the issue with the download files not working. The Acrobat team has promptly addressed the bug and deployed the fix.
Please try again, and the download feature from the viewer should now work properly.
If you encounter any other issues, feel free to reach out.
Adobe Acrobat Team