Jennifer Vu

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  1. 1 vote
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    1 comment  ·  Acrobat Web » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Jennifer Vu commented  · 

    Hi Erik,

    Thank you for trying our free online compress service and reporting the issue.
    Do you see the same error with other PDF files or only with this specific one?
    Is it possible to share with us the PDF, so we can triage further?

    Thank you for your time in advance,
    Jennifer

  2. 1 vote
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    1 comment  ·  Acrobat Web » Combine files  ·  Flag idea as inappropriate…  ·  Admin →
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    Jennifer Vu commented  · 

    Hi Christine, thanks for reporting the issue. Could you please send us a screenshot of the error and the PDF test files (if possible) to triage?

    Regards,
    Jennifer V.

  3. 1 vote
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    1 comment  ·  Acrobat Web » Create PDF  ·  Flag idea as inappropriate…  ·  Admin →
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    Jennifer Vu commented  · 

    Hi Aiswarya,

    Thank you for your feedback. Are you logged in to https://documentcloud.adobe.com as a paid or free user?
    Could you provide test file and error message so we can triage?

    Regards,
    Jenny

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    1 comment  ·  Acrobat Web » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Jennifer Vu commented  · 

    Hi Shauna,

    By default, it should go to your /Users/<username>/Downloads folder. If you are using desktop browser, the settings are in your browser preference. Please see the screen capture. Hope it helps.

    Regards,
    Jenny

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