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Settings and activity

74 results found

  1. It can't be that hard to compress a PDF

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Corey,

    Thanks for reporting the issue, and apologies for the inconvenience.
    Could you please share more details about the PDF, such as file size, font type and total page count? If possible, please include the test file so we can investigate further.

    Adobe Acrobat Web team

  2. Compression settings are false / in reverse

    2 votes
    Need Info  ·  2 comments  ·  Acrobat Web » Export PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Frederik,
    As a follow-up to your valued feedback, we are always progressively working to improve our accuracy in compression level estimates to apply broadly across file types and sizes. Last week, we introduced an update to the compression estimates reflected in the Compress Settings dialog and will be continually monitoring this workflow to prevent cases like yours in the future. As mentioned earlier, if this happens with a specific file, could you please provide a screen capture and/or share the test file?

    Adobe Acrobat web team

    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Frederik,
    Thanks for reaching out to report the issue with compress settings, and apologies for the inconvenience.
    Does this happen with a specific file? If possible, could you please provide a screen capture and share the test file so we can investigate further?

    Adobe Acrobat Web team

  3. Downloading files does not work

    1 vote
    Resolved  ·  1 comment  ·  Acrobat Web » Other  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Kristin,
    Thank you for reporting the issue with the download files not working. The Acrobat team has promptly addressed the bug and deployed the fix.
    Please try again, and the download feature from the viewer should now work properly.

    If you encounter any other issues, feel free to reach out.

    Adobe Acrobat Team

  4. download tool not working

    1 vote
    Resolved  ·  1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Justine,
    Thank you for reporting the issue with the download tool. The Acrobat team has promptly addressed the bug and deployed the fix. Please try again, and the download feature from the viewer should now work properly.

    If you encounter any other issues, feel free to reach out.

    Adobe Acrobat Team

  5. Bad

    1 vote
    1 comment  ·  Acrobat Web » Create PDF  ·  Admin →
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    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thanks for reaching out and apology for the inconvenience. Please let us know the issues you are seeing, so we can triage and provide solution.
    To convert, you only need to select 'Convert JPG to PDF' and drag/drop any JPG(s) from your locale devices into the dropzone.

    Adobe Acrobat Team

  6. dissapointed

    1 vote
    Resolved  ·  1 comment  ·  Acrobat Web » AI Assistant  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Eddie,

    Thank you for reaching out to us regarding your concern about the additional cost for the AI Assistant subscription package.
    We would like to suggest that you recommend friends and students take advantage of our 7-day free trial promotion for both Acrobat Pro/Standard and the AI Assistant. You can find more details here:
    https://www.adobe.com/acrobat/generative-ai-pdf.html

    We sincerely appreciate your loyalty as a valued Adobe customer for 25 years.

    Adobe Acrobat Team

  7. filters and deleting

    1 vote
    Resolved  ·  1 comment  ·  Acrobat Web » Other  ·  Admin →
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    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Verna,
    Thank you for contacting us.Here are the steps to delete files:
    * On the homepage, in the list of recent files, select the checkbox next to the file(s) you wish to delete.
    * This will open a side panel where you'll find the option to delete the selected files.

    Steps to sort documents:
    * From the top menu, select "Documents."
    * This will take you to the documents page, where all your documents will be listed.
    * Click on the column header "Name" to sort the documents alphabetically by title.
    * Click on the "Modified" column header for options to sort by name, modification date, or the date added.

    Feel free to contact us if you need further assistance.
    Thank you.

  8. Something is wrong

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Kevin,
    Thanks for reaching out and sorry for your inconvenience.
    Could you please provide more details so we can help you trouble shoot whether it's file specific, network or subscription issue:
    1. Does it happen to a specific file only when delete/insert or any files?
    2. Could you try the same using Combine feature https://acrobat.adobe.com/link/acrobat/combine-pdf/?
    3. Please share the test file (if not confidential) for our team to triage

    Thank you,
    Adobe Acrobat Web team

  9. Adobe Cloud Downloads NOT Following Browser Settings!

    1 vote
    1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
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    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Ron,
    Thanks for reaching out and sorry for your inconvenience.
    Would you be so kind to send us the documents you were having issues with? And if possible please tell us the path you have defined to save documents in your browser and the actual path where the document is downloaded.
    Thank you,
    Adobe Acrobat Web team

  10. Website Broken for Editing PDFs

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Edit PDFs  ·  Admin →
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    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Chad,
    Thanks for reaching out and sorry for your inconvenience. Could you please let us know more details about your issue? Do you get any error messages, what does the message say? Also could you please let us know which subscription you are currently on.
    Thank you,
    Adobe Acrobat Web team

  11. Your **** that i'm paying for isn't doing primary functions

    1 vote
    1 comment  ·  Acrobat Web » Create PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Brendan,

    Thanks for reaching out and sorry for your inconvenience. Could you please let us know more details about your issue? Do you get any error messages, what does the message say? Also could you please let us know which subscription you are currently on.

    Thank you,
    Adobe Acrobat Web team

  12. false advertising

    1 vote
    Resolved  ·  1 comment  ·  Acrobat Web » Documents/Upload  ·  Admin →
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    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Nellisa,
    Thank you for signing up for 7 day free trial of Acrobat Pro and trying out all the conversion tools.
    Convert PDF to Word is a premium feature, please check out other subscription plans
    https://www.adobe.com/acrobat/pricing/compare-versions.html

    Thank you, Adobe Acrobat Web team

  13. Test Feedback

    1 vote
    Resolved  ·  1 comment  ·  Acrobat Web » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Midalia, testing feedback received :)

  14. New phone and email accsess

    1 vote
    Resolved  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Kelly,
    Thank you for reaching out. It's always a good idea to update your email and phone number if you've recently experienced fraudulent activity on your devices. At Adobe, security and customer privacy are our top priorities. Rest assured that your filesin Document Cloud are safely and securely handled by Adobe servers.

    Adobe Acrobat Web team

  15. "free" services SUCK

    1 vote
    1 comment  ·  Acrobat Web » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    hi Jen,
    Thanks for reaching out and sorry for inconvenience. Protect PDF is a premium feature. You can sign up for 7 day free trial of Acrobat Pro to try out all the tools.

    Thank you,
    Adobe Acrobat Web team

  16. Combine file function is terrible

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Brian,

    Thanks for reaching out and sorry for inconvenience. Could you please let us know more details about your issue, what does the message say? Also could you please let us know which subscription you are currently on.

    Thank you,
    Adobe Acrobat Web team

  17. Can't save

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Organize Pages  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Craig

    We are sorry you are experiencing trouble with this feature. Could you provide more information about it?

    Thank you,
    Adobe Acrobat Web team

  18. C

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Tekleweyn

    We are sorry you are experiencing trouble with this feature. Could you provide more information about it?

    Thank you,
    Adobe Acrobat Web team

  19. doesnt work

    1 vote
    Need Info  ·  1 comment  ·  Acrobat Web » Create PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Tahnee,
    Thanks for reaching out and sorry for inconvenience and thanks for sharing file with us. Could you please add more details, are you seeing any errors on page? Are you seeing this issue only on provided file?
    We just tried compressing your file and we were able to compress it to 7.9 MB from 27 MB. We can investigate further once we have more details.
    Thanks

  20. "Free" compression

    1 vote
    1 comment  ·  Acrobat Web » Create PDF  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Christine,
    Thanks for reaching out and sorry for inconvenience. Users can do limited compressions without creating account or providing credit card details here (https://www.adobe.com/acrobat/online/compress-pdf.html). If you want to do multiple compressions in a day we provide different plans which includes different capabilities.
    Here are the plan details with which plan includes which features https://www.adobe.com/acrobat/reader/upgrade-pricing.html
    Please reach out to us if you need more details with subscription plans.
    Thanks

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