AdminJennifer Vu
(Admin, Adobe)
My feedback
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2 votes
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment AdminJennifer Vu (Admin, Adobe) commented
Hi Erik,
Thank you for trying our free online compress service and reporting the issue.
Do you see the same error with other PDF files or only with this specific one?
Is it possible to share with us the PDF, so we can triage further?Thank you for your time in advance,
Jennifer -
4 votes
An error occurred while saving the comment AdminJennifer Vu (Admin, Adobe) commented
Hi Christine, thanks for reporting the issue. Could you please send us a screenshot of the error and the PDF test files (if possible) to triage?
Regards,
Jennifer V. -
1 vote
An error occurred while saving the comment AdminJennifer Vu (Admin, Adobe) commented
Hi Aiswarya,
Thank you for your feedback. Are you logged in to https://documentcloud.adobe.com as a paid or free user?
Could you provide test file and error message so we can triage?Regards,
Jenny -
1 vote
An error occurred while saving the comment AdminJennifer Vu (Admin, Adobe) commented
Hi Shauna,
By default, it should go to your /Users/<username>/Downloads folder. If you are using desktop browser, the settings are in your browser preference. Please see the screen capture. Hope it helps.
Regards,
Jenny
Hi Ganesh,
Thanks for reaching out and reporting the problem with converting to Excel. In order to further debug this, please share the original file. You can send me the file on jvu@adobe.com as well.
Best regards,
Jennifer