For those of us who do other things in life besides IT or document-rich jobs, how about a tutorial? Something so simple as downloading and exporting a document without a password (which someone such as myself doesn't understand how it ever became password-protected) is a days-long project. I just want a simple explanation and "how to" to make this seemingly simple need doable. This may seem elementary, but starting at the beginning and having the tutorials would make my (and the other people googling how to do these things) life easier!