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Adobe Acrobat in Browsers: Adobe Acrobat in Chrome

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Extension slow to handle large files

The new chrome extension seems unable to handle large .pdf files. Files that open perfectly in the desktop app, and open perfectly in the "old" Chrome Acrobat, take several minutes to finish loading in the extension (not an internet issue -- I was able to download and open the same file in seconds while waiting for the extension to finish loading it).

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Kevin Costello shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminGaurav Chhabra (Admin, Adobe) commented  ·   ·  Report

    Thanks for sharing your feedback, and apologies for the inconvenience caused. To help us investigate further, could you share the PDF if possible (and if it's not confidential)?

    We’d also be happy to connect over a call to look into the issue together. Let us know what works best for you.