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AI incompatibilty

improve your services with the issue of: "AI can't process this document because it's blank, empty or contains images as text". this is ridiculous because it's a normal PDF document, and if it opens in Adobe (your program), then it should be able to process it for a full AI assistant experience!

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Xanté Smith shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminGaurav Chhabra (Admin, Adobe) commented  ·   ·  Report

    Thanks for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating this experience must be.

    To help us investigate further, could you please share the PDF document you’re experiencing issues with (if it’s not confidential)? This will allow us to better understand the problem and find a resolution.

    We’d also be happy to connect over a call to troubleshoot the issue together. Let us know what works best for you, and we’ll do our best to assist you.

    Regards,
    Gaurav (Team Adobe)