AdminAndrew Lau (Software Engineer, Adobe)

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  1. 2 votes

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    Under review  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Thanks for the feedback. The forum is monitored periodically, and any feature requested by the masses are added to the priority list.

    Regards,
    Adobe Sign Team

  2. 1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi Seletra,

    Could you please share some more details for us to help assist you?

    Thanks,
    Adobe Sign Team

  3. 1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi Kevin,

    I'm sorry you're running in to issues with our software. I wanted to confirm the precise issue you're running in to. Are you using Adobe Acrobat (the desktop application)? If so, what version are you currently running? I watched your video on your other issue. I tried to replicate the issue you were seeing and was unable to do so. Please provide additional details and we'll do our best to assist you.

    Thanks,
    Adobe Sign Team

  4. 1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi there,

    Could you share any details about when you're running in to these crashes? Are you having issues opening a document on Adobe Sign, or is Acrobat Reader crashing?

    Thanks,
    Adobe Sign Team

  5. 2 votes

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    2 comments  ·  Acrobat Web » Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi Charles,

    Thanks for the suggestion. I will forward this feature request to the relevant parties and see if it's something we can consider.

    Andrew

  6. 2 votes

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    1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi Keith,

    Is there something we can help you with?

    Thanks,
    Andrew

  7. 1 vote

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    1 comment  ·  Acrobat Web » Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi Rajesh,

    There should be an option to "Preview & Add Signature Fields" if you want to add specific fields before sending. In regards to signing before sending out the document, you would need to specify yourself as a signer on the document as well.

    I hope that helps, please let me know if you need further guidance.

  8. 2 votes

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    Need Info  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi Grey,

    Could you share the email you're using to sign in to document cloud? I'm happy to help look into this issue and see if we can find some resolution. Please send an e-mail to: sign-uservoice-support@adobe.com.

    Thanks,
    Andrew

  9. 2 votes

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    Need Info  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi there,

    Could you share some more information about the difficulties are you facing when signing in?

    Andrew

  10. 4 votes

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    Need Info  ·  8 comments  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi Sean,

    Are you still encountering this problem? If so, could you share a bit more detail?

    Thanks,
    Andrew

  11. 1 vote

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    Need Info  ·  2 comments  ·  Acrobat Web » Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi Abiodun,

    Just wanted to clarify the issue you're running in to. Are you experiencing this timeout with the mobile application or the web application?

    I'm happy to pass along your concerns to the relevant teams, and update you accordingly.

    Thanks,
    Andrew

  12. 1 vote

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    Need Info  ·  2 comments  ·  Acrobat Web » Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi Bryant,

    Is do you have an error message that you could share when they fail to access the link? I'd love to look further into this and find a solution that works for you.

    Andrew

  13. 1 vote

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    1 comment  ·  Acrobat Web » Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAndrew Lau (Software Engineer, Adobe) commented  · 

    Hi Deon,

    Can you share a little bit more information about the issue you're running in to?

    Andrew

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