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An error occurred while saving the comment An error occurred while saving the comment L F
commented
I tried the Acrobat update this morning "23.008.20470" and Pitstop tools still don't work
An error occurred while saving the comment L F
commented
I contacted Adobe customer service on Friday morning, they transferred me to the technical department and sent me the Acrobat base dmg. I can't add it, it's too big, you could contact them by chat. (https://www.adobe.com)
Here is the link for the 2023.006 update (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2023.html#dccontinuousseptwentytwentythree)
You need to uninstall your Acrobat first.
Run the base installation and after run the package for the 2023.006 version.
Don't forget to uncheck the automatically update ;)
Have fun!!An error occurred while saving the comment L F
commented
Yes, we saw the article on Enfocus site, but it seem complicated to go back to an old version. With Creative Cloud, we don't have access to a previous version. Someone tried but had trouble to reinstall Pitstop tools. I received a package from Adobe tech this morning, we will retry with this. Hoping that's work.
An error occurred while saving the comment L F
commented
It seems that no one from Adobe or Enfocus is actually working with this version, as the problem would probably have been solved by now. Enfocus are aware since December 20 and nothing was done. We are no longer even able to check the result of a preflight, blank pages again. This is our work tools, everything we done all day is using those tools. It's not possible for you to make an update to solve this? Each time Adobe make an update, that's create more problem we never imagine possible.
An error occurred while saving the comment L F
commented
Hi,
Hoping you will could have another hot fix for the new issue we have today.
We are now on macOS Sonoma 14.2.1 and Acrobat Pro version 2023.008.20458.
The new major issue is when we use Text tool and select a text to modify all the page became white and we cannot see anything. There is also another problem when when we scroll the pages, everything become white also.An error occurred while saving the comment L F
commented
The Pitstop hot fix works, thanks it's very appreciated!! We can see what we select!! Just need to solve the issues about scrollbars, my colleague will work on it next week.
An error occurred while saving the comment L F
commented
Thanks for your answer, it's appreciated, I will try these two solutions and let you know if these fix solve the issues
An error occurred while saving the comment L F
commented
No improvement about this very big mess???
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1 voteL F
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2 votesL F
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Just to let you know all, there is now an Upgrade from Pitstop, you could reach it and with the recent Acrobat update 2023.008.20533, everything now working, still have some bugs, but almost everything works (still not recovered the scrolling bars and keeping crashing).