Pallavi Kothari

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  1. 2 votes
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    Pallavi Kothari commented  · 

    Hi Tim,

    Apologies for the inconvenience.
    Could you update to the latest version of Acrobat? (Help->Check for Updates...) and let us know if you are still facing issues with this?

    Thanks
    Pallavi.

  2. 3 votes
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    Pallavi Kothari commented  · 

    Hi Jeff,

    Thanks for reporting the issue. We would look into the issue and try to fix it for you in our future updates.

    Regards,
    Pallavi.

  3. 1 vote
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    Pallavi Kothari commented  · 

    Hi George,

    Could you share the exact steps that you followed so we could reproduce and check the issue at our end?

    Thanks
    Pallavi.

  4. 3 votes
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    Pallavi Kothari commented  · 

    Hi,

    Apologies for the inconvenience.
    Could you share the following information with us so we could resolve the issue at our end?
    1. The OS version you are on.
    2. The version of the Acrobat DC app (You can find details on Help->Abour Adobe Acrobat DC...)

    Also, could you update the software to the latest version ( via Help->Check for Updates...) and let us know if you are facing the issue still.

    Thanks,
    Pallavi.

  5. 3 votes
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    Pallavi Kothari commented  · 

    Hi,

    Apologies for the inconvenience.
    Kindly have a look at the fix mentioned in https://helpx.adobe.com/acrobat/kb/send-email-attachment.html.

    Thanks,
    Pallavi.

  6. 11 votes
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    Pallavi Kothari commented  · 

    Hi Teresa,

    Apologies for the inconvenience. Could you share with us more details about the protected file that you were sharing since the current Share also supports sharing of protected files. Were you trying to share the file for view/review? Also, was the file having a document open password or other security restrictions as well?

    We have forwarded the other issues you are facing to our development team as well and are looking into resolving them.

    Thanks,
    Pallavi.

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