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10 results found

  1. Acrobat DC Crash when opening contact book during new review

    1 vote

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    Resolved  ·  5 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Pallavi Kothari commented  · 

    Hi,

    This is an issue on Apple's side on Mac 10.14.1. This has been fixed by Apple in 10.14.2. Could you please update to 10.14.2 and verify if the issue is fixed?

    Thanks
    Pallavi.

  2. Send and Track not working

    2 votes

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Pallavi Kothari commented  · 

    Hi Tim,

    Apologies for the inconvenience.
    Could you update to the latest version of Acrobat? (Help->Check for Updates...) and let us know if you are still facing issues with this?

    Thanks
    Pallavi.

  3. Load Google Contacts only Once (for Sharing PDF's Faster)

    4 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Pallavi Kothari commented  · 

    Hi Jeff,

    Thanks for reporting the issue. We would look into the issue and try to fix it for you in our future updates.

    Regards,
    Pallavi.

  4. Email Validation not Supporting all the Allowable Characters

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Pallavi Kothari commented  · 

    Hi George,

    Could you share the exact steps that you followed so we could reproduce and check the issue at our end?

    Thanks
    Pallavi.

  5. crashing on share or e-mail; can't access contacts

    4 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Pallavi Kothari commented  · 

    Hi,

    Apologies for the inconvenience.
    Could you share the following information with us so we could resolve the issue at our end?
    1. The OS version you are on.
    2. The version of the Acrobat DC app (You can find details on Help->Abour Adobe Acrobat DC...)

    Also, could you update the software to the latest version ( via Help->Check for Updates...) and let us know if you are facing the issue still.

    Thanks,
    Pallavi.

  6. I have Microsoft Outlook and I send all my PDF attachments thru this email.

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Pallavi Kothari commented  · 

    Hi,

    Apologies for the inconvenience.
    Kindly have a look at the fix mentioned in https://helpx.adobe.com/acrobat/kb/send-email-attachment.html.

    Thanks,
    Pallavi.

  7. Please add 'Send and Track' tool back to the Adobe Acrobat DC Pro application.

    13 votes

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    Need Info  ·  8 comments  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Pallavi Kothari commented  · 

    Hi Teresa,

    Apologies for the inconvenience. Could you share with us more details about the protected file that you were sharing since the current Share also supports sharing of protected files. Were you trying to share the file for view/review? Also, was the file having a document open password or other security restrictions as well?

    We have forwarded the other issues you are facing to our development team as well and are looking into resolving them.

    Thanks,
    Pallavi.

  8. Adobe slower

    5 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Pallavi Kothari commented  · 

    Hi Joey,

    Apologies for the inconvenience.
    You can check the page https://helpx.adobe.com/acrobat/using/whats-new.html for details related to changes made in the latest update of Acrobat to avoid such confusion.

    I hope this resolves your issue.
    Do let us know in case of any other issue.

    Thanks
    Pallavi.

  9. Can't share or email. Buttons grey out after clicking

    4 votes

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Pallavi Kothari commented  · 

    Hi Dan,

    Apologies for the inconvenience.

    Could you kindly help us with the following information so we could resolve this at our end:
    - The platform and the OS version you are using?
    - The version of the Acrobat DC app (You can find that in Help->About Adobe Acrobat Pro DC...)
    - Is the issue always reproducible for you (even after quitting and relaunching Acrobat)? Also, could you share a screenshot of the screen with the Share RHP empty and envelope icon disabled?
    - Could you click on the blue Share button on the top right with your file open instead of the mail icon and let us know if the results are any different?
    - The result when you open the Save dialog (by pressing Ctrl/CmdShiftS) or go to the main home page and then Document Cloud? Do these load successfully for you without any issues?

    You could also mail me the information at pakothar@adobe.com.

    Thanks,
    Pallavi.

  10. Send & Track option is gone after latest update

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Share & Collaboration  ·  Admin →
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    Pallavi Kothari commented  · 

    Hi,

    The Send & Track option has been upgraded to the Share feature in the latest Acrobat/Reader release. You can still perform the operation by opening the file, clicking on the blue Share button on the top right and then sending your file.

    Please let us know if this helps.

    Thanks,
    Pallavi.