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72 results found

  1. Files won't merge

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Tsepang,
    Thanks for reaching out and sorry for inconvenience. Could you please add more details, do you see any error while merging files? Which device are you using?
    Is it possible for you to share files with us that you are trying to merge?

    Adobe Acrobat web team

  2. Failure converting to pdf

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    Need Info  ·  1 comment  ·  Acrobat Web » Create PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for reaching out. Could you please share the files you were attempting to export to PDF? This will allow us to analyze the root cause of the issue.

    Adobe Acrobat web team

  3. Slow

    1 vote

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    Under review  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thanks for reaching out and sorry for inconvenience. We will bring up this with our team and find a better solution to speed up things. Please reach out to us if have any more issues.

    Adobe Acrobat Web team

  4. misleading

    1 vote

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    1 comment  ·  Acrobat Web » Upload and Organize files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Andries,
    Sorry for the inconvenience. We will bring this up with the team and try to improve our messaging.

    Thank you,
    Adobe Acrobat Web team

  5. Compress, combine etc features are not available

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    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Vineesh,
    Thanks for reaching out and sorry for inconvenience. Could you please let us know more details about your issue, are you seeing any error for combine PDF and Compress PDF? Also could you please let us know which subscription you are currently on.

    Thank you,
    Adobe Acrobat Web team

  6. Bad quality useless - tricked my first compression attempt so I had to sign uop

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    Under review  ·  1 comment  ·  Acrobat Web » Commenting  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Marion,
    Sorry for inconvenience. Did you see any error while compressing file and May I know which browser and device you used. I would recommend retrying compression with low compression settings, which will give you better quality PDF. If you see similar issue please reach out to us.

    Acrobat Web team

  7. 20230511

    1 vote

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    Resolved  ·  1 comment  ·  Adobe Acrobat for Google Drive » Create PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for using CreatePDF on Google Drive. We really appreciate your provide feedback :)

    Adobe Acrobat Web team

  8. good

    1 vote

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    Resolved  ·  1 comment  ·  Adobe Acrobat for Google Drive » Combine Files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you, Abby, for subscribing and providing very positive feedback. We are very happy to hear that.

    Adobe Acrobat Web team

  9. Adobe scans are connected inside one document file

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Web » Upload and Organize files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for reaching out.
    Yes, you can separate the PDF document into multiple files as your choice using our free frictionless Split feature
    https://www.adobe.com/acrobat/online/split-pdf.html

    And full Split feature in Acrobat web after signing in
    https://acrobat.adobe.com/link/acrobat/split-pdf/

  10. Negative

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    We're sorry to hear that you lost all of your progress on your file. Losing work can be incredibly frustrating, especially after spending a lot of time on it. Unfortunately, if you did not save the document prior to the application crashing, it may be difficult or impossible to recover the file.
    In the future, it’s always a good idea to save your work frequently to avoid losing progress. The application has Auto Save functionality where it saves information every few minutes and the user can also do CMD/CNTRL + S to manually save their work.
    Additionally, we have also requested a new feature that would add an explicit save button for users in Acrobat Web, allowing them to manually save their work at any time. This would further enhance the user experience and provide greater peace of mind, in addition to the existing autosave feature.

  11. lost all my progress

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    Under review  ·  1 comment  ·  Acrobat Web » Export PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    We're sorry to hear that you lost all of your progress on your CV. Losing work can be incredibly frustrating, especially after spending a lot of time on it. Unfortunately, if you did not save the document prior to the application crashing, it may be difficult or impossible to recover the file.
    In the future, it’s always a good idea to save your work frequently to avoid losing progress. The application has Auto Save functionality where it saves information every few minutes and the user can also do CMD/CNTRL + S to manually save their work. Additionally, we have also requested a new feature that would add an explicit save button for users in Acrobat Web, allowing them to manually save their work at any time. This would further enhance the user experience and provide greater peace of mind, in addition to the existing autosave feature.

  12. IT SUCKS

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    We are sorry to hear that you are experiencing inconvenience while using our Acrobat product. It seems you landed on Acrobat Home from Chrome Extension touchpoint. If you have any issue accessing the extension or the Acrobat Web Experience we recommend referring to our user guide, which can be found at the following link https://helpx.adobe.com/acrobat/user-guide.html. Also, please let us know if you are experiencing any difficulties with specific workflows so that we can assist you in fully utilizing the software.

  13. HATE

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    We are sorry to hear that you are experiencing inconvenience while using our Acrobat product. It seems you landed on Acrobat Home from Chrome Extension touchpoint. If you have any issue accessing the extension or the Acrobat Web Experience we recommend referring to our user guide, which can be found at the following link https://helpx.adobe.com/acrobat/user-guide.html. Also, please let us know if you are experiencing any difficulties with specific workflows so that we can assist you in fully utilizing the software.

  14. Features no available

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for your feedback. Could you please more specific which tools do you prefer to that only in Chrome but not in Adobe desktop?

  15. Combine files and chat help not working

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    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for your reaching out. We apologize for the inconvenience. Please provide us your subscription type and screen shot of error messages, we can help trouble shoot.

    Adobe Acrobat Web team

  16. Emergency housing documents

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat Web » Organize Pages  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hi Cara,

    What these documents are for?

  17. Reselect, selected things

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    Need Info  ·  1 comment  ·  Acrobat Web » Upload and Organize files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for your feedback. Esc key is commonly used to deselect/cancel out selected object.. could you please give us some examples of which organize tools you use and workflow usage in this case?

  18. Not saving PDF after inserting a new page

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    Need Info  ·  2 comments  ·  Acrobat Web » Upload and Organize files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Could you please provide more details so we can help you trouble shoot whether it's file specific, net work or subscription issue:
    1. Does it happen to a specific file only when delete/insert or any files?
    2. Could you try the same using Combine feature https://acrobat.adobe.com/link/acrobat/combine-pdf/?
    3. Please share the test file (if not confidential) for our team to triage

    Thank you,
    Adobe Acrobat Web

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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Sorry for the inconvenience. Are you able refresh the browser and retry inserting page with the same file?

    Acrobat web team

  19. Wors than Apple free Preview

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    Need Info  ·  1 comment  ·  Acrobat Web » Combine files  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Thank you for your feedback. From the provided URL, we notice that you were in the log out state, please try to sign in to Acrobat web with your subscription account and let us know if problem is resolved.

    Adobe Acrobat team

  20. SLOW GLITCHY

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    Need Info  ·  1 comment  ·  Acrobat Web » Create PDF  ·  Admin →
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    AdminJennifer Vu (Admin, Adobe) commented  · 

    Hello Samantha,
    Sorry for the inconvenience and thank you for reaching out.
    Do you see any error while performing task? Is it possible for you to share more details on what actions you performed so that we can investigate further?

    Thank you
    Adobe Acrobat Web team

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