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56 results found

  1. Request for payment won’t go away

    2 votes

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account and it shows that the payment for the PDF pack service is in past due mode. That seems to be the reason you are not able to access the service.

    In this case, I would suggest you get in touch with the billing team. They will be able to guide you in the right direction. You may contact them using this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  2. Where is my Adobe PDF Pack on iPhone

    2 votes

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account with the email address used to sign in to the UserVoice. You are subscribed to Adobe PDF Pack service which shows as active. Please make sure that you are using the right email address to sign in to the Adobe Acrobat Reader mobile application.

    Once you sign-in to the Acrobat Reader mobile application with the email address used to purchase the service, you will be able to Create, Combine, Organize and Export PDFs on the mobile application.

    The Adobe PDF Pack service only works for Acrobat Reader application. Adobe Scan is free software and there is no subscription required to use any features on this application.

    Let us know if you experience any issue or have any questions.

    Thanks,
    Meenakshi

  3. Can not restore my purchase of PDF pack

    2 votes

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account with the email address that you have used to sign in to the Uservoice. The payment for the Adobe PDF pack service on your account shows as past due. That is the reason you are not able to restore the services.

    I would suggest you to get in contact with the billing team for further help. You can contact the billing team via this link https://helpx.adobe.com/in/contact.html

    Let us know if you need any help.

    Thanks,
    Meenakshi

  4. I didnt mean to yearly subcribtions .

    2 votes

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As your concern is related to the billing, please contact our billing team via this link https://helpx.adobe.com/in/contact.html
    Once you open the link, sign in with your Adobe ID(email address used to purchase the service).

    Thanks,
    Meenakshi

  5. Login issue

    3 votes

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    1 comment  ·  Acrobat Reader for iOS » Fill & Sign  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked the email address that you used to sign-in to the UserVoice. It seems that you are using the same email address for the application.
    The email address that you are using is registered from China region. The Adobe.com service is not available in that geolocation (i.e. China) that is the reason you get the access denied error message when you try to sign in to the application.

    Thanks,
    Meenakshi

  6. Просьба вернуть деньги

    3 votes

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As you have purchased the service from Apple iTunes, you will have to cancel the subscription from there only.

    There is nothing that can be done from our end as the service is not purchased from the Adobe.

    You may refer to the following help document for cancellation information.
    - https://helpx.adobe.com/in/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    Thanks,
    Meenakshi

  7. How do I cancel the subscription of adobe export PDF

    4 votes

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    Resolved  ·  14 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As you need to cancel the subscription, please refer to the steps provided in the following help document.
    - https://helpx.adobe.com/in/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    If you have purchased the service from App store or the Play store, you will need to cancel the subscription from there.

    If you need any help, let us know.

    Thanks,
    Meenakshi

  8. Cancel subscription adobe pdf pack

    4 votes

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    Resolved  ·  21 comments  ·  Acrobat Reader for iOS » Comment  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I see that you have purchased the service from Apple/iTunes.
    As you have not purchased the service from Adobe, you will need to cancel the subscription from Apple/iTunes.
    In case, you experience any issue please contact their support team.

    Thanks,
    Meenakshi

  9. Invalid function for Acrobat export to PDF

    3 votes

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    1 comment  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked that you have purchased the Adobe Export PDF service.
    Could you please confirm if you can use the service on your desktop application?

    Thanks,
    Meenakshi

  10. Didn’t mean to purchase the year subscribtion? Can it be refunded?

    2 votes

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    - Informed user about the refund policy
    - Share the help document for cancelation

    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    If you cancel the subscription within the 14 days of your purchase, you will receive a full refund.

    I have checked that you have purchased the service from Apple/iTunes. In this case, you need to contact Apple/iTunes in order to cancel the service.

    For more details on cancelation and refund, please refer to the following help document.
    - https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    Thanks,
    Meenakshi

  11. Waiting for feature activation

    2 votes

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account. The service shows as suspended due to payment past due.
    In this case, you will need to purchase the service again.

    Also, I have checked that the service was purchased from Apple/iTunes. If you have any billing issues, please contact the Apple/ iTunes support team.

    Let us know if you are referring to something else.

    Thanks,
    Meenakshi

  12. My Subscription

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account and unable to find any subscription listed there.
    Would you please let us know the Adobe service you have purchased and from where?

    Thanks,
    Meenakshi

  13. Cancel

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Creating or Exporting PDFs  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As you wish to cancel the Adobe service, please use the steps mentioned in the following help document.
    - https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    If you need any help with cancelation, you may contact the support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  14. My subscription doesn’t work!

    4 votes

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    3 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account. You are subscribed to Adobe Photography plan.
    Could you please confirm the service you are referring to?
    Where exactly you are trying to add the files? Please provide us more information.

    Thanks,
    Meenakshi

  15. Problemas con suscripción

    1 vote

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    2 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I can see that you have purchased Adobe Acrobat Pro DC subscription.
    Just to inform you, the Edit tool is only available in the Reader application for iPad. Also, the Edit tool on the mobile application has very limited features than the desktop application.

    Please confirm the mobile device you are using to edit PDF. What exactly you are referring to when you say you are not able to edit PDFs?

    Thanks,
    Meenakshi

  16. My subscription

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » Creating or Exporting PDFs  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account and the service is active.
    Please make sure that you are signed in to the application with the same email address that you have used to purchase the service.

    If you are still experiencing an issue in exporting PDF, let us know what happens when you try to export PDF. If you get any error message please share.

    In the meantime, you can try exporting PDF online on your iOS device.
    - Open the link https://documentcloud.adobe.com/ and sign with your Adobe ID (email address used to purchase the service).
    - Go to Export PDF.

    Thanks,
    Meenakshi

  17. I have paid for one month still unable to create pdf files

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Organizing or Combining PDFs  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account and there is no subscription listed under your Adobe account.

    You have mentioned that you purchased the subscription. Please contact our support team to get this checked. You may contact the support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  18. I want to cancel

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat Reader for iOS » General Troubleshooting/Other  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    As you need to cancel the subscription, please refer to the steps provided in the following help document
    - https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

    If you experience any issue with the cancelation, please contact our support team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  19. Refund

    1 vote

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    Resolved  ·  3 comments  ·  Acrobat Reader for iOS » Comment  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account and there has been no amount charged from our end. If you have any issue regarding billing, please contact our support team to get this checked.
    You may contact our support team for billing issues via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

    An error occurred while saving the comment
    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account. There are two subscriptions listed under your account.
    - Adobe Export PDF (which is still active)
    - Adobe Stock (canceled)

    If there was any amount deducted for Adobe Stock, it will be credited in your account in next 3-5 business working days.

    For more details, you may contact the billing team via this link https://helpx.adobe.com/in/contact.html

    Thanks,
    Meenakshi

  20. Cancellation of Product

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Reader for iOS » Comment  ·  Admin →
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    AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  · 

    Hello,

    I have checked your account.
    The service has been canceled.

    Let us know if you need any other help.

    Thanks,
    Meenakshi

2