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Feature Request/Bug

Acrobat Reader for iOS: General Troubleshooting/Other

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Waiting for feature activation

Waiting for activation but nothing happening

2 votes

Anonymous shared this idea · Jun 14, 2019 · Report… · Admin →

Resolved · Jul 26, 2019

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Anonymous commented · April 17, 2020 11:40 AM · Report

Waiting for activation but nothing happens been trying for over 2 hours I reactivated my account and my card has already been charged

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AdminMeenakshi Negi (Customer Support Agent, Adobe) commented · June 17, 2019 1:05 PM · Report

Hello,

I have checked your account. The service shows as suspended due to payment past due.
In this case, you will need to purchase the service again.

Also, I have checked that the service was purchased from Apple/iTunes. If you have any billing issues, please contact the Apple/ iTunes support team.

Let us know if you are referring to something else.

Thanks,
Meenakshi

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