isverma

My feedback

  1. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    isverma commented  · 

    Hi,

    Sorry for the inconvenience caused to you due to this issue.

    Can you please provide below information so that engineering team can look into the issue :

    1. Does the issue persists even after restarting the machine?
    2. Can you try killing acrobat process from task manager and restarting Acrobat?
    3. Is the issue happening for Acrobat or Reader?
    4. Please provide the version details of application
    5. Is the issue happening on Windows or Mac OS?
    6. Please provide the OS details

    Also, please let me know if we can have a meeting with you to reproduce the issue with engineering team?

    Regards,
    Ishita Verma

  2. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    isverma commented  · 

    Hi,

    Sorry to hear about the inconvenience.

    Can you please share the below mentioned details for the engineering team to look into the issue

    1. Adobe Acrobat Version
    2. Windows OS Version
    3. Crash dumps (https://helpx.adobe.com/in/xd/kb/how-to-collect-crash-logs.html)

    Regards,
    Ishita Verma

  3. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello,

    Realy sorry to hear about the issue that you are facing with the Latest Reader when trying to open the PDFs.

    We would like you to kindly share the requested Procmon logs(as shared in the previous replies) with us so that the engineering Team can start actively working on the issue that you are facing.

    Also we would want to do a Web-Conference session as soon as possible where we would also debug the issue virtually on your machine for fixing.

    Please let me know your availability so that a meeting could be scheduled for the same.
    You can drop an an email directly at ajain@adobe.com for any other assistance that you may need in this ?

    Thanks
    Ayush Jain

    An error occurred while saving the comment
    isverma commented  · 

    Hi Jessica Morris,

    Can you please share the pdf files as well as ProcMon logs so that we can debug the issue on our end and provide resolution at the earliest.

    Following are the steps to generate the procmon logs:

    1. Download Procmon from https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
    2. Launch procmon.exe.
    3. Set the filter to AcroRd32.exe
    Go to Filter -> Filter,
    Select Process Name -> is -> AcroRd32.exe and click Add.
    4. Now try to open the pdf.
    5. Go to procmon and click File -> save and share the saved pml file.

    Regards,
    Ishita Verma

  4. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » Page Operations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    isverma commented  · 

    Hi user,

    We are sorry that you are experiencing issues with our product.

    Can you please provide us with the below information so that we can help you in resolving the issue :

    1. Product name and version with which you are facing the issue
    2. Exact steps that you are performing before saving the file
    3. Pdf file with which the issue occurs.

    Regards,
    Ishita Verma

  5. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    isverma commented  · 

    Thanks for reaching out.

    In order to look into the issue and provide solution, we would required your Acrobat DC pro build number along with the OS version.

    Also, please let us know if any other customization are getting retained between sessions?

    Thanks

Feedback and Knowledge Base