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  1. 4 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Leigh Ann Magier & Grifffin Klema,

    Thank you for reaching out to us with your concern.

    As i understand you are having having interacting with Acrobat due to the increased size of Quick tools due to reduced screen space and would like an ability to increase/decrease the icon size as per platform.

    We are happy to take your suggestion and will iterate over it for improving Quick tools

    Thank you again for your patience

    Regards,
    Ishita Verma

  2. 36 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Tommy Rios,

    Thank you for your suggestions.

    We have taken note of all the points mentioned by you as well as in below comments in order to improve the experience while using floating toolbar.

    We would iterate over the suggestions and improve Floating toolbar in the future.

    Thanks for your time.

    Regards,
    Ishita

  3. 4 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Raine,

    We appreciate your valuable feedback! We're always looking for ways to make Acrobat better, and we appreciate the time and effort you have taken to share your feedback with us. 

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    With the new interface we aim to

    Provide a simplified viewing experience that helps reduce clutter & optimise it for most used PDF actions that are relevant while viewing a document.

    Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,

    For example, all tools that allow content, page & file level edits can be found under one action-based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert”; tools that allow filling & signing documents or requesting signatures from others under “Sign”.

    Most importantly, the new interface enables users to effortlessly move between different PDF tools to complete their document related tasks

    For example, someone viewing comments in a PDF should also be able to easily edit the text of it without interrupting their workflow

    A user can seamlessly perform page level edits such as reordering, inserting, extracting, rotating or deleting pages while editing content and/or commenting on the file

    We would also like to highlight that we have exhaustively tested these changes with users over the past 12 months, keenly monitoring user behaviour & addressing top user issues before gradually rolling out the new interface to the Acrobat user base.

    A point to note is that as we made these changes in the interface, we have tried to ensure all tools & features that are currently supported, retain their familiar functionalities and workflows as they did in the previous version. We are committed to address any gaps or issues reported by users related to any break in current workflows in all our past & upcoming releases. In case any of your current workflows are not functioning as expected, do share it with us on this thread, and we will address them with the highest priority..

    In case any of your critical workflows are impacted, and you have the option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS.

    We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarise you to the new interface, along with regular updates on upcoming changes.

    Thank you once again for your feedback, and do look forward to our upcoming releases

    Regards,
    Ishita

  4. 7 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Piotr,

    We appreciate your valuable feedback! We're always looking for ways to make Acrobat better, and we appreciate the time and effort you have taken to share your feedback with us. 

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    With the new interface we aim to

    Provide a simplified viewing experience that helps reduce clutter & optimise it for most used PDF actions that are relevant while viewing a document.

    Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,

    For example, all tools that allow content, page & file level edits can be found under one action-based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert”; tools that allow filling & signing documents or requesting signatures from others under “Sign”.

    Most importantly, the new interface enables users to effortlessly move between different PDF tools to complete their document related tasks

    For example, someone viewing comments in a PDF should also be able to easily edit the text of it without interrupting their workflow

    A user can seamlessly perform page level edits such as reordering, inserting, extracting, rotating or deleting pages while editing content and/or commenting on the file

    We would also like to highlight that we have exhaustively tested these changes with users over the past 12 months, keenly monitoring user behaviour & addressing top user issues before gradually rolling out the new interface to the Acrobat user base.

    A point to note is that as we made these changes in the interface, we have tried to ensure all tools & features that are currently supported, retain their familiar functionalities and workflows as they did in the previous version. We are committed to address any gaps or issues reported by users related to any break in current workflows in all our past & upcoming releases. In case any of your current workflows are not functioning as expected, do share it with us on this thread, and we will address them with the highest priority..

    In case any of your critical workflows are impacted, and you have the option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS.

    We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarise you to the new interface, along with regular updates on upcoming changes.

    Thank you once again for your feedback, and do look forward to our upcoming releases

    Regards,
    Ishita

  5. 2 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Kim Badawi,

    We are completely resonating with the issue you are facing currently.

    We have noted the issue and are planning to fix it with our next release.

    Thank you once again for your feedback, and do look forward to our upcoming releases

    Regards,
    Ishita

  6. 2 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Kenna Grant,

    Thank you for reaching out to us.

    We understand that you are unable use Arrow keys in order to navigate through the Save As dialog in the New UI.

    Please follow the below steps in order use keyboard accessibility in order to complete Save As workflow in the Modern UI:

    * Press Ctrl+Shift+S
    * Press Tab key 4 times to reach the Recent Folder
    * Press Arrow Key to move up/down in the Recent folders
    * Press Enter & Rename the file as per requirement
    * Press Enter & save the file

    Hope this solution enables you to complete Save As workflow using Keyboard only in the New UI.

    Hope this encourages you to switch to the New UI of Acrobat and get familiar with the same.

    Regards,
    Ishita

  7. 2 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Salut Martin Desnoyers ,

    Nous apprécions vos précieux commentaires ! Nous sommes toujours à la recherche de moyens d’améliorer Acrobat et nous apprécions le temps et les efforts que vous avez consacrés à nous faire part de vos commentaires.

    Nous reconnaissons que le nouvel Acrobat représente un changement notable, mais nous espérons qu'à mesure que vous vous familiariserez avec la nouvelle interface, vous pourrez être plus productif et tirer le meilleur parti d'Acrobat.

    Avec la nouvelle interface, nous visons à

    Offrez une expérience de visualisation simplifiée qui permet de réduire l'encombrement et de l'optimiser pour les actions PDF les plus utilisées et pertinentes lors de la visualisation d'un document.

    Permettez aux utilisateurs de découvrir facilement les outils PDF dont ils ont besoin en garantissant que les outils sont regroupés de manière intuitive et à portée de clic,

    Par exemple, tous les outils permettant des modifications au niveau du contenu, des pages et des fichiers peuvent être trouvés sous un verbe basé sur une action appelé « Modifier » ; les outils permettant de convertir des fichiers vers et depuis des PDF peuvent être trouvés sous « Convertir » ; des outils qui permettent de remplir et de signer des documents ou de demander des signatures à d'autres sous « Signer ».

    Plus important encore, la nouvelle interface permet aux utilisateurs de se déplacer sans effort entre différents outils PDF pour effectuer leurs tâches liées aux documents.

    Par exemple, une personne qui consulte des commentaires dans un PDF devrait également pouvoir en modifier facilement le texte sans interrompre son flux de travail.

    Un utilisateur peut effectuer de manière transparente des modifications au niveau de la page, telles que la réorganisation, l'insertion, l'extraction, la rotation ou la suppression de pages tout en modifiant le contenu et/ou en commentant le fichier.

    Nous souhaitons également souligner que nous avons testé de manière exhaustive ces modifications auprès des utilisateurs au cours des 12 derniers mois, en surveillant attentivement le comportement des utilisateurs et en résolvant les principaux problèmes des utilisateurs avant de déployer progressivement la nouvelle interface auprès de la base d'utilisateurs d'Acrobat.

    Un point à noter est qu'au fur et à mesure que nous apportons ces modifications à l'interface, nous avons essayé de garantir que tous les outils et fonctionnalités actuellement pris en charge conservent leurs fonctionnalités et flux de travail familiers comme ils le faisaient dans la version précédente. Nous nous engageons à combler toutes les lacunes ou problèmes signalés par les utilisateurs liés à toute interruption des flux de travail actuels dans toutes nos versions passées et à venir. Si l'un de vos flux de travail actuels ne fonctionne pas comme prévu, partagez-le avec nous sur ce fil de discussion et nous y remédierons avec la plus haute priorité.

    Si l'un de vos flux de travail critiques est affecté, vous avez la possibilité de revenir à l'ancienne interface utilisateur à partir du « Menu » dans le coin supérieur gauche sous Windows et du menu Afficher sous MacOS.

    Nous donnerons suite à cette réponse avec un article de blog détaillé expliquant les modifications, un guide pour vous aider à vous familiariser avec la nouvelle interface, ainsi que des mises à jour régulières sur les modifications à venir.

    Merci encore pour votre retour et attendons avec impatience nos prochaines sorties !

    Salutations,
    Ishita

  8. 3 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Ameen Offic,

    Thank you for reaching out to us !!!

    We understand that you are experiencing issues with deleting highlight over text.

    Can you please help us with the below information for reproducing the issue in-house so that we can suggest a solution accordingly

    * Steps for reproducing the issue
    * Acrobat Version details
    * Screenshot if any
    * PDF posing the issue, only in case you can share it

    Hope to hear back from you soon.

    Regards,
    Ishita

  9. 17 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Doug Kane,

    We are completely resonating with the problem that you have stated!

    We will evaluate and iterate on improving Pinning tools experience in New Acrobat considering your suggestions posted above.

    Meanwhile, you can view the PDF page size on the bottom right corner of the Acrobat <screenshot attached>

    Thank you once again for your feedback, and do look forward to our upcoming releases

    Hope this helps.

    Regards,

    Ishita

  10. 2 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Leslie Jacobs

    Thank you for reaching out to us !!!

    We understand that you are experiencing issues with converting PDFs to Word/Excel.

    Can you please help us with the below information for reproducing the issue in-house so that we can suggest a solution accordingly

    * Steps for reproducing the issue
    * Acrobat Version details
    * Screenshot if any
    * PDF posing the issue, only in case you can share it

    Hope to hear back from you soon.

    Regards,
    Ishita

  11. 2 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Tangy BBQ Sauce,

    Thank you for reaching out to us !!!

    We understand that you are experiencing issues with converting PDFs to PDFA.

    Can you please help us with the below information for reproducing the issue in-house so that we can suggest a solution accordingly

    * Steps for reproducing the issue
    * Acrobat Version details
    * Screenshot if any
    * PDF posing the issue, only in case you can share it

    Hope to hear back from you soon.

    Regards,
    Ishita

  12. 8 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @Rick Dolishny,

    We appreciate your valuable feedback!

    We're always looking for ways to make Acrobat better, and we appreciate the time and effort you have taken to share your feedback with us. 

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    With the new interface we aim to

    Provide a simplified viewing experience that helps reduce clutter & optimize it for most used PDF actions that are relevant while viewing a document.

    Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,

    For example, all tools that allow content, page & file level edits can be found under one action-based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert”; tools that allow filling & signing documents or requesting signatures from others under “Sign”.

    Most importantly, the new interface enables users to effortlessly move between different PDF tools to complete their document related tasks

    For example, someone viewing comments in a PDF should also be able to easily edit the text of it without interrupting their workflow

    A user can seamlessly perform page level edits such as reordering, inserting, extracting, rotating or deleting pages while editing content and/or commenting on the file

    We would also like to highlight that we have exhaustively tested these changes with users over the past 12 months, keenly monitoring user behaviour & addressing top user issues before gradually rolling out the new interface to the Acrobat user base.

    A point to note is that as we made these changes in the interface, we have tried to ensure all tools & features that are currently supported, retain their familiar functionalities and workflows as they did in the previous version. We are committed to address any gaps or issues reported by users related to any break in current workflows in all our past & upcoming releases. In case any of your current workflows are not functioning as expected, do share it with us on this thread, and we will address them with the highest priority..

    In case any of your critical workflows are impacted, and you have the option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS.

    We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarise you to the new interface, along with regular updates on upcoming changes.

    Thank you once again for your feedback, and do look forward to our upcoming releases

    Regards,
    Ishita

  13. 2 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi @booji boy,

    We are completely resonating with the problem that you have stated!

    We will evaluate and iterate on improving "Page Field" experience considering your suggestions posted above.

    Meanwhile, we can help you with below additional information/ little practices that you can follow which might prove helpful in this situation.

    Opening PDF without Page labels :<screenshot Attached>
    1. Open PDF
    2. Click on Page field and you should be able to type directly in the page field box

    Opening PDF with Page labels :<screenshot Attached>
    1. Open PDF
    2. Click on Page field and you should be able to type directly in the Page Field pop up

    Hope this helps.

    Regards,
    Ishita

  14. 18 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi ,

    We appreciate your valuable feedback!

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    You can refer to the below Help document in order to learn navigating across the new Acrobat

    https://chl-author-preview.corp.adobe.com/content/help/en/acrobat/using/new-acrobat-experience.html

    In case any of your critical workflows are impacted, and you have the option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS.

    We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarise you to the new interface, along with regular updates on upcoming changes.

    Thank you once again for your feedback, and do look forward to our upcoming releases

    Regards,
    Ishita

  15. 11 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Travis Johnson,

    Can you please help us with some more information to help resolves this issue

    Please share the dump registry hive from your system.
    1. For Windows - You can get that from Registry editor and go to path - Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC. Right click export and share the reg file with me.
    2. For Mac, you need to share the file - ~/Library/Preferences/com.adobe.Acrobat.Pro.plist

    Regards,
    Ishita

  16. 30 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Jesse,

    We are completely resonating with the problem that you have stated!

    We will evaluate and iterate on improving "Quick Toolbar" experience considering your suggestions posted above.

    Meanwhile, we can help you with below additional information/ little practices that you can follow which might prove helpful in this situation.

    * Close All tools LHP panel by clicking on the "X" button
    * Close RHP panel by clicking on the "X" button
    * Drag the Floating Toolbar to the bottom right extreme corner

    This way you can gain screen real estate in the current situation until we come up with a feasible solution to overall enhance Quick tools experience.

    Hope this helps.

    Regards,

    Ishita

  17. 2 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hola luis,

    ¡Apreciamos sus valiosos comentarios!

    Reconocemos que el nuevo Acrobat representa un cambio notable; sin embargo, esperamos que a medida que se familiarice con la nueva interfaz, pueda ser más productivo y aprovechar más Acrobat.

    Entiendo que tienes problemas de lectura con la posición de la barra de herramientas rápidas.

    Le sugiero que arrastre y mueva la barra de herramientas rápidas a la esquina inferior derecha para que no interfiera con su área de lectura del documento.

    Además, hemos tomado en cuenta sus comentarios y los revisaremos para encontrar la mejor posición para la barra de herramientas rápidas.

    Gracias una vez más por tus comentarios, espero que esto ayude.

    - Ishita

  18. 5 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Almodather,

    We appreciate your valuable feedback!

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    Keeping in mind the user’s tendency to scan items from left to right, we positioned the megaverbs and all PDF-related tools in the actionable area towards the left side of the document, and grouped supporting tools such as navigation, zoom controls, page information, and comments to the right. This allows us to be flexible with our framework to create different experiences on various screens

    Moreover, you can take help of below documents in order to better understand & navigate through the new UI

    https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html
    https://chl-author-preview.corp.adobe.com/content/help/en/acrobat/learn-new-acrobat.html

    Additionally, can you please point out which Preferences are you facing issue with in the New UI and we will look into that.

    Thank you once again for your feedback, and do look forward to our upcoming releases !  

    - Ishita

  19. 14 votes

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    Adminisverma (Admin, Adobe) commented  · 

    Hi John,

    We appreciate your valuable feedback!

    We're always looking for ways to make Acrobat better, and we appreciate the time and effort you have taken to share your feedback with us. 

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    With the new interface we aim to

    Provide a simplified viewing experience that helps reduce clutter & optimise it for most used PDF actions that are relevant while viewing a document.

    Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,

    For example, all tools that allow content, page & file level edits can be found under one action-based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert”; tools that allow filling & signing documents or requesting signatures from others under “Sign”.

    Most importantly, the new interface enables users to effortlessly move between different PDF tools to complete their document related tasks

    For example, someone viewing comments in a PDF should also be able to easily edit the text of it without interrupting their workflow

    A user can seamlessly perform page level edits such as reordering, inserting, extracting, rotating or deleting pages while editing content and/or commenting on the file

    We would also like to highlight that we have exhaustively tested these changes with users over the past 12 months, keenly monitoring user behaviour & addressing top user issues before gradually rolling out the new interface to the Acrobat user base.

    A point to note is that as we made these changes in the interface, we have tried to ensure all tools & features that are currently supported, retain their familiar functionalities and workflows as they did in the previous version. We are committed to address any gaps or issues reported by users related to any break in current workflows in all our past & upcoming releases. In case any of your current workflows are not functioning as expected, do share it with us on this thread, and we will address them with the highest priority..

    In case any of your critical workflows are impacted, and you have the option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS.

    We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarise you to the new interface, along with regular updates on upcoming changes.

    Thank you once again for your feedback, and do look forward to our upcoming releases !

    - Ishita

  20. 1 vote

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    Adminisverma (Admin, Adobe) commented  · 

    Hi Irene D,

    Thank you for writing to us !!!

    We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.

    Please take help of below document in order to understand & navigate through the New UI

    https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html
    https://chl-author-preview.corp.adobe.com/content/help/en/acrobat/learn-new-acrobat.html

    Hope this helps!

    - Ishita

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