Unable to Convert PDf
Since the update I have only been successful with converting a PDF 1 time - I have not been able to convert to Word or Excel (which is what I need) since this last update. I am not getting an error either. I have checked the downloads - Adobe is just not converting.
![](https://secure.gravatar.com/avatar/8ef5d2494d05e2fab468e290e4d45023?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
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Adminisverma (Admin, Adobe) commented
Hi @Leslie Jacobs
Thank you for reaching out to us !!!
We understand that you are experiencing issues with converting PDFs to Word/Excel.
Can you please help us with the below information for reproducing the issue in-house so that we can suggest a solution accordingly
* Steps for reproducing the issue
* Acrobat Version details
* Screenshot if any
* PDF posing the issue, only in case you can share itHope to hear back from you soon.
Regards,
Ishita