Whenever I open up a prepared form on my iPad Pro the form fields, signature, and initial fields disappear. I created the prepared form on my iMac and have saved it as an Adobe Acrobat file, an Adobe Sign Form, as well as an Extended Tool version. I have had no luck at all.

After calling the customer service line and spending an hour on the phone this last time the best solution we could come up with was to save the file as a postscript file without any form fields or signature/initial sections.

Please advise