When attempting to open certain PDF files in Adobe Acrobat Reader on Android devices, the app crashes or displays an error, preventing the file from loading. This issue occurs on devices running Android 13, such as the Samsung Galaxy S22, using the latest version of Acrobat Reader. Professionals, including tax accountants in Mississauga, who rely on the app to view and manage critical financial documents, are impacted by this bug. Resolving this issue is essential to ensure smooth functionality and maintain productivity for users handling important documents.