162 results found
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Signature électronique
Nouveau fonctionnement pour les signatures électtroniques plus difficile que le précédents.
Ne reconnait pas format de la date même si tout est ok
c'est très long inscrire les bons champs pour les bons signataires les risques d'erreur sont élevés et on perd du temps.
Pourquoi on ne peut pas signer le document avant l'envoi comme avant et éviter 2 courriels et réouvrir le doc pour signature...1 voteHi Silvie,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Your Upgrades Make Me Want To Go Back To Faxing
Please stop upgrading your e-signature process. It has progressively become a longer process with too many steps. I could combine 10 files together, enter addresses and send in 20 seconds before this latest update. Now it takes at least 5 minutes and has too many options that are easily missed and mess up the whole process.
1 voteHi Allyce,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Improve usability for obtaining signatures
Please provide alignment options for signature blocks etc.
Please also make the blocks the same size as what you can expect the final result to be. These 4 signatures and date were spaced evenly but you can see the end result has all the signatures and dates overlapping each other.1 voteHi Carey,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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New experience issue
The new Request signature experience seems to default the 'date' field to MM/DD/YYYY on web only.
Using the windows desktop application it will use the correct DD/MM/YYYY
Is there a setting to default this field in the web interface to keep the same experience with the desktop app?1 voteHello,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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multi paging
Bring back multi page orientation we use documents in both portrait & landscape and it is currently impossible to set up signing :-(
1 voteHi Lloyd Payne,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Error loading
Kept having errors while loading. Unable to format date. Changes not saved. Takes 30 minutes to get doc signed on 2 pages!
1 voteHi Phyllis Hwang,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Auto-populating signature lines as required after I send the doc.
I'm having issues with e-signature lines auto-populating where they shouldn't. I only required the customer to sign one line and it required them to sign all signature lines on the document that were intended for others. Is this some kind of feature or setting I need to shut off?
1 voteHi Ashley Berg,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-sign tools not working
The new e-sign updates will not allow me to position form blocks in the correct locations. The system saves them in the right location, but then shows in very different places on the submitted form for signing.
1 voteHi Gannon Gann,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Signer only role available on e-sign documents
The new platform for e-signing documents is no longer allowing a person to be CCd on the document. I see where a signer can be changed to an approver, but when clicked, the only option is Signer.
1 voteHi Big Sky,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Reload when using form field layer
95% of the time I get an error when using any form field layer template and it makes me reload everything! Eventually I just redo the entire form. This is now causing me more time than it would be to just have the signatures signed by hand. Ugh.
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Templates not Working
Hello,
I am extremely frustrated with Adobe after the recent update. My templates won't load and it won't let me upload new versions of those files. I need to get forms out to a client and have wasted so much time trying to get Adobe to work.1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Every time I try to request E-signatures, the screen freezes.
Every time I try to Request and e-signature, the program freezes. Other tools seem to be working.
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-sign Doesn't Open Template Properly
The new E-sign interface isn't opening the template properly and as such I need to reedit the entire document. The fields assigned to the recipients are all wrong and the size of boxes are incorrect as well as the names of those field. It's kind of a mess. I check the template again and everything is fine on that end.
1 voteHi Andres,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Unable to send documents for e-signatures.
We are unable to send documents to request e-signatures.
1 voteHi Casey,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Does not let me download my file after I have signed the pdf. Says the document is still loading, while it has loaded the entire thing
How do I download the document after signing it? It says the document is still loading. I have tried refreshing the page, and it still does not work.
1 voteHi Malav,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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System überschreibt meine bereits ausgefüllten Formularfelder
Vorbereitete Dokumente werden von dem System willkürlich verändert. Werte überschrieben. Als wenn das System mein alles was auf dem einen Formular steht muss auch so auf dem anderen stehen.
Geht gar nicht.
Ich habe die Dokumente so hochgeladen wie sie auch bleiben sollen und es stehen plötzlich andere Sachen in den Feldern.
Er darf doch bereits beschriebene Formularfelder nicht einfach bearbeiten wie er will.
Die Vorherige Version war wesentlich besser.
Ich komme mit der neuen nicht klar.
Liebe Grüße
1 voteHi Andrea,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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adobe is getting worse
E-sign is unusable when trying to sign your own documents. the process has changed several times in the last few weeks and each update has made the process so much worse.
and why can't we sign our own documents from within adobe desktop? so stupid.
my ability to edit, combine/organize docs has been lost on adobe desktop. the tools are just gone. the apps online suck to use and constantly glitch. the experience must improve.
1 voteHi Justin,
We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
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Need to be able to download individual docs in a signed binder.
I don't like that it combines all the documents into one binder when I send a packet out to be e-signed. I can no longer download the completed documents as separate documents which is incredibly important because there is sensitive information on some of the documents so I don't want to save those with the other documents. By keeping them all as one "binder" I am forced to either save them all together OR print the pages I want and scan/save just those. That is a time-consuming and unnecessary step that also ends up costing money in supplies.
1 voteHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Adobe update
Hi, the new update is horrible. Can we please go back to the feature where we can download signed documents individually? Had we wanted a singular documents we would upload a singular document. Please advise.
1 voteHi Joe,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, you can switch to earlier version by following the steps below,
- Open the agreement draft experiencing the issue.
- On the left panel, scroll down and click "View more".
- Click the "Switch to legacy version" link.
This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Dropping multiple documents in to be signed - bring back functionality
Bring back the old e-sign functionality. There's no way to combine 2 documents anymore, or a document with one of your templates.
How do we toggle back? This is ruining our workflow.
1 voteHi Benjamin,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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