Skip to content

Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


Acrobat Web

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

202 results found

  1. "Adobe Sign is not available at this time"
    Did anyone else get this issue?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Hello,
    I'm incredibly disappointed with the document cloud service. Consistently get Adobe Sign Is Not available at this time. And also its very difficult to find the signed document you want. I should be able to look documents up by email address it was sent to. please improve this.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. I HATE THE NEW INTERFACE. It never loads. I've cleared the cache, I've reset the browser, I've tried everything short of standing on my head. This whole "Adobe Sign is not available at this time" **** is unacceptable.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. The update is terrible. Our team is looking for a replacement software.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Still get Adobe Sign availability problem today.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Since the new interface came online I am constantly having issues with "Adobe Sign is not available at this time" when trying to view sent files as well as trying to send new agreements for people to sign. This is very frustrating.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Why do I constantly receive the "Adobe sign is not available at this time" ever since the platform changed recently, it is frustrating!!!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Wow. This is pathetic. I figured out how to at least be able to send more than one stupid contract. YOU HAVE TO CLOSE YOUR BROWSER ENTIRELY and come back in. That is utterly ridiculous and unacceptable.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. While I appreciate the more streamlined and universal experience of the the new Document Cloud interface I am extremely disappointed in the loss of the Signature Management page. I can not find the documents I sent out for signature before July 8 and it seems as though I've lost some of the sharing and reminding tools I previously had access too. I am paying for this specifically for adobe sign capabilities and I hope you bring back some version of a signature management dashboard like you had before.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. this new site is complete garbage. Every document I click on sends me to the logon page when I click the review and sign button. Did this go through anything that resembles QA?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. If you have to leave a document and return to it during prefill, there is apparently no way to actually return to prefill. I had to look something up and when I came back, it was loading Adobe. Forever. I went back to the sign in menu, and now I cannot access the document. This new interface is really problematic, not intuitive, and not at all a welcome change.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. The old design allowed me to easily track the stages of my worfklow. If I needed to see how many people still had a document out for signature, easy! If I wanted a list of all those who had completed signatures for their documents, a piece of cake -- the list is right there! I can even send them a reminder! If I needed to go back and view a specific customer's information from their completed form, easy -- I can just find their name, click on their files, and bam -- their information was at my fingertips.

    Now I…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. The new redesign is much LESS informative and useful than the old one.

    In the old version, I could see a list of recipients for each stage of my workflow: completed contracts (i.e., a list of everyone who signed and completed); contracts out for signature; etc.

    That entire section is gone! You guys jacked up my whole workflow! Unless I'm missing something???

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. the older version was much easier to navigate, the new Adobe Sign shows documents but not recipients of who they are sent to which is annoying when sending the same document to multiple customers, we now have to click on each document to see who it was sent to whereas previously it was shown right next to it.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Once a document is signed, there is no longer a button to Send another document or go to the Manage agreements. You have to go the long way back to Document Cloud then E-Sign. Its a time waster.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Once a document is signed, there is no longer a button to Send another document or go to the Manage agreements. You have to go the long way back to Document Cloud then E-Sign. Its a time waster.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Unable to delete a draft document waiting for signature.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. It has become very trying to use your new interface for adobe sign.

    The document that should be saved as templates to be completed in the future do not display the option of editing. There is also no option to delete documents that are not longer required.

    This new interface has slowed down my pace of work and it is considerably affecting my ability to use the tool.

    I will expect this to be fixed over the next couple of days or I would better chose an alternative that is designed for productivity and not to make me waste my…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. I need to be able to see who I've sent a document to without opening the document. I send the same document to several people daily and must keep track of who has signed and who hasn't. The ability to see this information was one of the reasons that I chose to continue with Adobe Sign after the trial period. This new platform sucks and has added hours to my workday and makes running my business difficult. Please add the ability to see who has and has not signed without opening several documents

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. When I open documents on documentcloud.adobe.com, the document is almost completely blank. When I download and then open the document, the data is all present though. How can I make these documents populate their data when viewed on documentcloud.adobe.com?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?