Hello,
I originally signed up to Adobe with my email account and use the document cloud to store and organise documents on my iPad. That works perfectly. However, more recently, I downloaded the Adobe app on my phone so that I could review documents remotely but despite using the same Adobe ID to login, the document cloud on my phone is empty whilst simultaneously containing all my documents as it always has done on my iPad.
Please could someone help me to resolve this? as it makes the phone app almost useless for my purposes at present. I cannot understand how the same account can have none of and all of my documents at the same time!
Many thanks

I use the Acrobat app both on my four iPads and an iPhone7 to frequently update and revise my existing pdf files with newer versions of themselves. On my older iPad 2 and iPad Mini, as well as my iPad fourth-generation, this is a very easy process. I email the PDF to myself and then choose to open it in Adobe. Then, I move it to the folder its earlier version appeared in and it automatically replaces the prior version. That easy process doesn’t exist on the Adobe App designed for my iPad mini 4.

On my iPad mini 4, unfortunately, to prevent having duplicates, I have to first delete the original version of the PDF. To do that, I have to move from Adobe’s top folder down through my extensive Adobe folder system I created to find the prior version, then delete it, then go back out to the top menu to find the new version of that pdf I updated and then move it all the way back to the folder where the prior version was found. Please change it back to the way it was on my other iPads and my iPhone 7 with respect to this one aspect. This is maddening.

A second and unrelated problem is with the organization of the Adobe folders and subfolders on my iPad 4th Generation. That one has its own unique Adobe app problem. Specifically, the organization of the sub folders on that model is not alpha numeric but, instead, appears almost completely random. This makes it much harder to find a desired sub folder. Can you please fix the app for that particular iPad model?

I have two Ipad's, both with IOS 13 software and up to date. I have added files to Adobe Cloud from both Ipad's but thry do not sync to each other, so I end up having to add them twice in order to have access to a file on each device. Adobe is also up to date on updates.

This is frustrating as sometimes I work on one then have to charge it, so I use the other and the file is not there in the Cloud and I then have to wait to use the other device or use email to get the needed file to the IPad I am presently using.

How do I sync them as there seems to be no way to do this. I have checked for a menu or key to click on but nothing seems to exist.

Oddly enough, they do appear on my computer which I am truly grateful about

Can you tell me what to do or what I am not finding/seeing?

Thanks