Acrobat Reader for iOS

Help us improve Adobe Acrobat Reader for iOS by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

Feature Request/Bug

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  • My feedback
  1. Lost Comments: The new app keeps deleting/not saving annotations

    After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.

    28 votes
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      8 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      We’re really sorry for any inconveniences this has caused.

      If you can answer any of these specific questions, that would be really helpful:

      - How long had you been commenting for before you lost data?
      - Did you click the ‘done’ button in the top left?
      - Did you only use a single tool (highlight), or did you alternate?
      - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
      - Did you share the file?
      - Did the app crash?

      If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

      Thank you,
      Jeffrey

    • XFA forms: Adobe Acrobat Reader unable to open certain pdf files, suggests use of Adobe Acrobat Reader DC for Mac or Windows

      Adobe Acrobat Reader for IOS (running on iPad Pro) is unable to open certain files (in my case it is all the files sent by the South African Revenue Services, the receiver of revenue of the Republic of South Africa), yet Adobe Acrobat Reader for Microsoft Windows on my laptop opens them without a problem, even some email attachment files that the Reader for IOS says are corrupted. When openining such a file, a blank page with an error message comes up, and advises user to use “Adobe Acrobat Reader DC for MAC or Windows” to open the file (which…

      7 votes
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        1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
      • Signatur

        I can no longer create signatures or sign documents in AR.

        4 votes
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          Need Info  ·  3 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
        • Open PDFs in OneDrive for Business with Intune MAM

          OneDrive for Business and Adobe Acrobat Reader for Intune (iOS) is MAM Enabled. When trying to open a PDF in ONeDrive for Business from the Adobe Reader application, you get the error "The document cannot be opened because it is corrupted or damaged."

          The Adobe app can open PDF's from a personal OneDrive, its only when on a OneDrive for business controlled by Intune MAM (App Protection Policies) it has the issue.

          I believe this is a bug with Adobe Acrobat Reader for Intune (iOS)

          2 votes
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            Under review  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
          • 2 votes
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              Need Info  ·  2 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
            • 2 votes
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                Need Info  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
              • Phantom Files

                I have two pdf files on my iPad in adobe reader that have no content and cannot be opened, deleted, or renamed. They only have file names.
                I would like to delete them but there does not seem to be any way to do that. I have tried to access them both in the Adobe app and using the Apple file app. Any suggestions?

                2 votes
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                  5 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                • Subscribed to PDF pack but there was error downloading. Am now subscribed but the pack is not activated. Have removed app and retried, down

                  Subscribed to PDF pack but there was error downloading. Am now subscribed but the pack is not activated. Have removed app and retried, downloading from cloud so issue not resolvable.

                  2 votes
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                    1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi,

                    It may take some time for the Acrobat app to recognize the newly purchased subscription.

                    Would you please try signing out & in using the Adobe ID that is associated with the purchase?

                    If PDF Pack is still not activated, please contact Adobe Customer Care.

                    https://helpx.adobe.com/contact.html

                    Thank you for your patience.

                  • Bug

                    I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
                    In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
                    Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate…

                    2 votes
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                      1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi Michelangelo,

                      Is the file locally stored on your iPhone/iPad? If so, please tap “Files” in the bottom tab bar and check the file listing of “On This iPhone/iPad”. Do you see the file?

                      Would you please try deleting the file from the Files > Location > One This iPhone/iPad (instead of Home > Recent)?

                      1. Tap “…”.
                      2. Scroll down the menu that pops up.
                      3. Tap “Delete” (which is the last item in the menu).

                      It may also help to restart your device and try again.

                      https://support.apple.com/en-us/HT201559

                      Please let us know if you still have a problem deleting the file.

                      Thank you.

                    • Zoom does not work anymore

                      Hello

                      With the actual version released today, Acrobat does stop rendering large PDFs after zooming. In previous version it worked perfectly. Actualy I have to use other PDF viewers like iOS native to view such large PDFs

                      1 vote
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                        0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                      • Multiple Conflicted Files

                        Right after update to the latest software version, I keep having issues with having multiple conflicted files. I understand that if I edited the same pfd or open the same pdf on different devices will cause conflicted file, but I was just opening pdf on my iPad (without doing any editing or highlight/ underline on the pdf) for some weird reason I will have multiples conflicted files right after that. I tried to close the file right after I open it and still it will create multiple conflicted files. Please fix this bug for ***** sake. I’ve been using Adobe…

                        1 vote
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                          Under review  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                        • Selecting rows of text

                          When selecting a row or two of text to highlight or underline the selection “jumps” to other areas on the page or does not select the whole sentence. Previous and current version of Acrobat Reader on current ios for ipad pro.

                          1 vote
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                            0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                          • BUG no aplicativo IOS

                            Ontem ocorreu um bug no Adobe do meu ipad e o aplicado foi excluido com todos os meus arquivos e pastas. Tem como recuperar esses arquivos?

                            1 vote
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                              0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                            • Version 19.02.01 bug

                              Since I downloaded 19.02.01, many things have gone amok. First, it told me I could not open a file due to an unknown error. Then it opened my file, but I could not add comments. Then it seemed that the file was corrupted, only displaying half the file. Now it won’t open at all. I have an iPad 2, running iOS 12.1.

                              1 vote
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                                0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                              • Cannot highlight

                                Hi! I use to be able to highlight my PDF document. But now I cannot../ I reopen passed highlighted PDF and it doesn’t work neither.

                                1 vote
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                                  Need Info  ·  1 comment  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                • Flickers on adobe acrobat ios on iphone xr

                                  It flickers when we tap on the screen to show the menu bar. When it shows and disappears.

                                  1 vote
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                                    0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Black spots

                                    Black spots appearing. Never had such problems. Will not continue using adobe if this bug is not fixed

                                    1 vote
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                                      Need Info  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Adobe acrobat reader

                                      When using adobe acrobat reader fill&sign on my laptop the document will lock but it will not lock on my phone. Any ideas?

                                      1 vote
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                                        Need Info  ·  0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                      • incorrect printing a pdf using v 19.02.01 using 2 iphone x's and 2 different printers

                                        received a pdf today and it won't print correctly using two different iphones x. tested the printing on two different printers a dell and a brother with same problems on the pages. the document does print correcting from my windows pc on the same printers so i suspect the problem is either with the document or the iphone acrobat product

                                        certain characters every time are either missing only partially printed or garbage characters are printed instead

                                        i'm attaching one page with arrows pointing to the problem areas thank you for your consideration -

                                        1 vote
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                                          0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
                                        • sending corrupt PDFs via adobe short cut.

                                          I am receiving feedback from others when I send a pdf that my file will not open and it states that it is corrupt document on my end when trying to open it on my end inside the email client.

                                          1) I have never had this issue before with the same writable PDFs I use daily.
                                          2) I am using the short cut, print, pinch to zoom, copy to spark (email)
                                          3) I can send it multiple times the same method and it will eventually work.
                                          4) I want it to work the first time

                                          Please Help and/or FIX!!

                                          1 vote
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                                            0 comments  ·  Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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