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Adobe Document Cloud deletes previous entries when drawing new entries

I have the following problem ...

We open the PDF files via Sharepoint, then the file is opened online via the Adobe Document Cloud.

These can then be edited and saved there.

Now we come to the problem.

If you edit a PDF file and edit it with the courser (mouse) it works and there is no problem.

But if you edit the file with your finger or the pen and write things into it, the written things disappear if you write something new after a short time.

If you save the file and then open it again, everything that has been written is there.

So it can be summarized that if you make an input with the pen or your finger (touchpad on the Surface), it disappears immediately but is there again when you open the file again.

If you paint directly with the mouse, this doesn't happen.

Does anyone have a solution to the problem?

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Marcel Klappert shared this idea  ·   ·  Report…  ·  Admin →
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  • Rahul Chauhan commented  ·   ·  Report

    Hi Marcel Klappert ,

    Thanks for reaching out to us !!
    Can you check now and update us !!

  • Finn S. commented  ·   ·  Report

    Hello,
    This is a really serious and limiting problem that should be resolved in the near future!
    Unfortunately, I have no other solution either, so you would have to wait for an answer from Adobe.