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George Donets commented
AI chatbots are useful for handling routine conversations, but more advanced AI agents can go a step further by planning tasks, using external tools, and connecting different business systems. Choosing between a basic chatbot and a more autonomous solution depends on how much decision-making and workflow automation a business needs. Companies exploring these options may find AI agent development https://litslink.com/ai-agent-development relevant when they want to move beyond simple question-and-answer interactions and automate more complex processes.
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