vvaidyan

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  1. 1 vote

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    Under review  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hi,
    Very sorry to hear that you are not able to use Adobe Sign. I saw the screenshot you've attached. I'll relay this to our internal team and keep you posted on further information.

    Thank you,
    Acrobat Web - Sign Team

  2. 2 votes

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    Gathering Feedback  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Sorry to hear you are having issues with your DC subscription. To help better understand the issue, can you tell us what subscription plan you've and outline the steps you are trying to do.
    Thank you.

  3. 1 vote

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    Gathering Feedback  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hi Melissa,

    Sorry to hear you are having trouble with using Fill & Sign. To help troubleshoot, can you give us more information on the steps you are doing.

    Thanks

  4. 2 votes

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    Under review  ·  2 comments  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hello, You can download a signed copy of agreement from Manage page. Here's a helpx page you may want to refer to. https://helpx.adobe.com/sign/kb/how-to-download-signed-documents---adobe-sign.html

    Here's some additional. documentation to help you get to Adobe Sign Manage Page from the Home Page.

    In the Home > Sign > All Agreements, click Open Adobe Sign
    The Adobe Sign Manage page is displayed in a new browser window. Here you can look up your agreements and when you click on an agreement, Download PDF option is available to download a signed copy of agreement.

    Hope this helps!
    Veena

  5. 2 votes

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    Need Info  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hello,
    Apologies for the inconvenience. Could you please give us more information on the error message you are seeing?

    Thanks,
    Acrobat Web - Sign Team

  6. 3 votes

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    Gathering Feedback  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hello,

    Thanks for reporting your idea. There's a feature where recipients have the flexibility to sign an agreement in any order.
    "Complete in any order" option can be selected from the Send screen where you enter the recipient information.
    If you could tell us more information on the specific use case, we can help guide you.

    Here's a helpx link:
    https://helpx.adobe.com/sign/using/sequential-parallel-signing-workflows.html

    Thanks,

  7. 3 votes

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    2 comments  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hi,
    Wanted to follow up on the issue you had reported. Do you still see the issue you had reported? If yes, could you please share more details.
    Thanks,
    Acrobat Web - Sign Team

  8. 2 votes

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    Need Info  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hello Robert,
    Sorry to hear you are having issues. Could you please share more information about which version of the app you are having issues with?

    Were you able to download the app? If yes, could you please give us information on the error you are seeing?

    Thanks,
    Acrobat Web - Sign Team

  9. 2 votes

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    Need Info  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hello Robert,
    Sorry to hear you are having issues. Could you please share more information about the difficulties you are seeing?

    Thanks,
    Acrobat Web - Sign Team

  10. 2 votes

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    Need Info  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hello Neil,

    Thanks for your suggestion on renaming the Submit button. I've relayed your request to our Product team and they will look into it.

    Regarding the pop up blocking the Sign document button, could you please provide more information? Is this specific to this customer who had pop up enabled in their browser?

    Thanks,
    Adobe Sign Team

  11. 1 vote

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    Need Info  ·  2 comments  ·  Acrobat Web » Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hello Maria,

    Are you still facing issues with Send For Signatures? We would like to hear more on the freezing issues you had reported earlier. Please keep us posted.

    Thanks,
    Veena

  12. 2 votes

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    Need Info  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hi Scott,

    Apologies you are having issues. It appears you are having issues deleting a file and also sorting the files.
    Could you share some specific information about the difficulties are you facing? It will help us identify the issue and work through it.

    Your feedback is valuable.

    Regards,
    Veena

  13. 2 votes

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    Gathering Feedback  ·  2 comments  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hi Penny,

    Sorry you are having issues attaching audit report to documents. Could you please point me to the help document you are using?

    Here's a link which you can refer to https://helpx.adobe.com/sign/using/audit-reports-transaction-history.html

    Please check sections
    - Attach the Audit Report to documents downloaded from the Manage page
    - Attach the Audit Report to the Signed and Filed email

    I hope you find the above information helpful. Please reach out to us if you've any further questions.

    Thanks,
    Veena

  14. 1 vote

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    Need Info  ·  2 comments  ·  Acrobat Web » Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hi Timothy,

    Thanks for reaching out to us.

    Steps you are doing to access templates would be really helpful. Can you please confirm these are the steps you are doing:
    1. Go to Home Page
    2. Click Send from Library and trying to access the templates you created.

    Can you go to Manage page to see if the templates show up there? That'll help us ensure templates got saved.

    Thanks & Regards,
    Veena

  15. 2 votes

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    Need Info  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hello Gee,
    Apologies for the inconvenience. Could you please provide us more information on what issues you are seeing when saving the document?

    We can then help you navigate through this problem.

    Thanks,
    Veena

  16. 1 vote

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    Under review  ·  1 comment  ·  Acrobat Web » Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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    vvaidyan commented  · 

    Hi Think Water Perth,

    Thank you for your valuable feedback. We will look into this feature request and see what we can do on our end. Stay tuned for more information.

    I gathered some information and it appears we've streamlined the workflow in our most recent release in July 2020. In the post send page which appears once you send a document, you can click send another agreement that'll not take you to the home page.
    Instead it takes you to the page where you can enter signer information and upload documents.

    Hopefully this simplifies the process for you. Please reach out to us for any further questions.

    Regards,
    Veena

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