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Reusable templates disappear

I've made reusable templates twice but neither appear on the templates page that i get to from the left side bar.

1 vote

Timothy Rasmussen shared this idea · May 13, 2020 · Report… · Admin →

Need Info · Aug 4, 2020

An error occurred while saving the comment

AdminLucia (Admin, Adobe) commented · March 19, 2021 12:57 AM · Report

Hi Timothy,
Are you still experiencing this issue?

Regards,
Adobe Sign Team

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Adminvvaidyan (Admin, Adobe) commented · August 4, 2020 5:06 PM · Report

Hi Timothy,

Thanks for reaching out to us.

Steps you are doing to access templates would be really helpful. Can you please confirm these are the steps you are doing:
1. Go to Home Page
2. Click Send from Library and trying to access the templates you created.

Can you go to Manage page to see if the templates show up there? That'll help us ensure templates got saved.

Thanks & Regards,
Veena

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