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  1. Payment

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Sushil,

    Please contact Adobe support at https://helpx.adobe.com/contact.html for your queries related to billing.

  2. Leased Acrobat

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Mike,

    Yes, you can use your Acrobat subscription for all the available document cloud services in our mobile app.

  3. Enterprise License Activation Configuration Options

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. We have taken a note of your issues and will try to improve on our enterprise user experience in our future releases.

  4. One install for all editions of Adobe Reader, Acrobat Standard, Acrobat Pro

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Steve,

    Thanks for raising your concerns to Adobe. I would like to tell you that there is a single installer for Acrobat std & pro. The same Acrobat install will act as Standard and Pro based on the entitlement using signing in have.

    Reader is a different product and have a different installer.

    However, i will pass this feedback to product team for prioritization.

  5. Subscription use analytics

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Steve,

    Thanks for sharing your valuable inputs with Adobe. I will share this feedback with the concerned product team for prioritization.

  6. Logging of users

    6 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Thanks for raising your concerns to Adobe. We will try to improve our solution based on your feedback.

  7. Provide subscription overlap for an extended period to allow methodical migration to a new PC

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Thanks for raising your concerns to Adobe. We currently support two activations only.

  8. This concerns Creative Cloud subscription window. The window always resets to a service Adobe is trying to sell. I want it to go back to my

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Thanks for raising your concerns to Adobe. We will try to improve our solution in future releases.

  9. I was using the free version of Acrobat DC and now my PDFs have changed to the pro version and it tells me my subscription has expired. Grr

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    There is no free version of Acrobat DC. You can use Acrobat DC on trial basis for 7 days only. Post that you have to buy subscription to use Acrobat.
    However if you want only to read your PDF file and comment, please user free Adobe Reader instead.

  10. MAKE YOUR HELP/SUPPORT NON-INSANE ****!

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Apologies for the trouble you had. I hope the issue is resolved for you now. We will try to improve our support service.

  11. Adobe need top make ypour acrobat more user firendly

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi

    Apologies for the trouble you had. it seems that you are using free Adobe Reader instead of fully functional Acrobat DC. Please install Acrobat DC and sign in with your Adobe ID to activate your subscription.

  12. trial expired for subscriber

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Rocky,

    Apologies for the trouble you had using Acrobat. Have you tried signing out and signing back in Acrobat. Please refer this forum thread for steps https://forums.adobe.com/thread/2550342

  13. GCInvoker Multiple Instances

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for raising your concerns to Adobe. We have taken a note of this issue and try to improve the solution in future releases.

  14. Stop forcing Acrobat DC to check for license so frequently - once a day is plenty

    2 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi Richard,

    Thanks for the writing up. We will definitely work to improve on this in future releases.

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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for sharing your concerns with Adobe.
    Acrobat do try to validate the license from server, if network is available. Acrobat will still continue to run if the network is not available. The server validation is done in background without interrupting the users workflows.

    Please let us know if you are facing any issues using Acrobat due to this.

    Regards

  15. Licence Activation is standalone and not connected to Creative Cloud

    1 vote

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    Resolved  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you have faced using Acrobat.
    Acrobat should not ask to register or sign in if you are already signed into creative cloud App.
    Could you please share the screen shot of the sign in screen you are getting and the version of Acrobat you have?

  16. Need to fix not being able to log into Adobe Acrobat. I am signed into Creative Cloud, but Acrobat will not allow me to sign in

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you have faced using Acrobat.
    Acrobat should not ask to register or sign in if you are already signed into creative cloud App.
    Could you please share the screen shot of the login button you are referring to?

  17. Lower Cost

    3 votes

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    Resolved  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Thanks for writing your concerns to Adobe. We will try to improve our offerings based on your inputs.

  18. signing in

    14 votes

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    11 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Please confirm if you are facing issues with fill and sign app or not able to use any tools in Acrobat and it is prompting you to register.

  19. Please eliminate the login request. It is unnecessary and annoying.

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Please confirm if you have a subscription or have purchased a serial key for Acrobat. Registration is mandatory for both cases and this is required once.
    Please let us know if you are getting these prompts repeatedly even after successfully signing in once.

  20. Stop prompting me to sign in I don't want to

    3 votes

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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    AdminRavi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the trouble you faced using Acrobat. Please confirm if you have a subscription or have purchased a serial key for Acrobat. Registration is mandatory for both cases and this is required once.
    Please let us know if you are getting these prompts repeatedly even after successfully signing in once.

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